I've been to many Embassy suite hotels and am Hilton gold level. It seems everywhere in the Bay area is crowded to the point where you may not park your own car at hotels. Additional charge for Valet parking and no option here. Sixteen dollars a night and during peak hours a line waiting for retrieval. Check in was friendly... more

The welcoming atmosphere when you walk in the doors makes you feel at home. From the friendliness of the staff to the warm breakfast, lush gardens in the lobby to the most wonderful bed's in the hotel rooms - absolutely fabulous! the General Manager welcomed me upon my arrival and let me know how happy she was that I was... more

Aside from the Tower of Babel approach to forced valet parking, (no two employees speak the same language), it is the muzak reverberating through the common areas of the building 24/7 that is most irritating. There's nothing like being awakened at 0300 to the sounds of crappy elevator music which is clearly audible in the guest rooms. I've mentioned this... more

We stayed at the Embassy Suites in Walnut Creek for almost a week back in May. Despite some of the horrible reviews on this website, we chose this hotel because we were traveling with our 18 month old and preferred a suite with the extra room and kitchenette. I can't express how pleasantly surprised we were during our stay. Even... more

*Abstract: The hotel's top manager was disrespectful, rude, and extremely unprofessional. She was condescending and patronizing, and provided horrible customer service. An adult (especially in a management position) exhibiting such rude behavior in front of a group of impressionable young teens is unforgivable role modeling. I have never felt so disrespected or talked down to in my entire life.* *... more

I was on a corporate trip and decided to extend my stay through the weekend. This was not the ideal location for families with children as the hotel caters to a corporate clientele but for adults looking for a getaway weekend to escape to wine country and San Francisco this hotel is perfect. You are able to catch the Bart... more

Just returned from a 5 day mini vacation to the bay area. My daughter had stayed at Embassy Suites in Walnut Creek about 3 years ago for a volleyball tournament. She had loved it then and we had only seen the lobby as we picked her up. My understanding is that they remodeled the hotel since then and it is... more

I stayed at this Embassy Suites one night in March 2008 on a business trip. After 12-16 hour work days I want to sleep - is that so hard to understand? I have avoided Embassy Suites because on the two prior occasions I had to use them I have found that the nightly managers receptions generate drunken revelry that can... more

This is definitely on the low end of Embassy Suites properties, but of more concern is that one of the room service maids lifted an Ipod, headphones, and set of keys from my room. I had to leave late at night due to a death in the family and in my hurry left those items in the room. I realized... more