We were shocked to discover that one of the rooms in our suite had no air conditioning or ventilation whatsoever. With 80 degree weather, it was hot and stuffy and hard to sleep. Their web site does not advertise this nor do they mention it when making reservations over the phone. When I complained to the manager, he clearly didn't... more

I was a little wary after reading the reviews, but the price was great and the room size was perfect for us (suite with 1 king bed, 1 queen bed, 1 sofa bed). We have four children and it's hard to find a hotel that fits us all without us having to get two rooms! The hotel seemed clean (we... more

Based on earlier reviews, I was very hesitant to stay at this property but because of the waterpark we decided to try it out. The front desk staff was helpful and friendly. Our room was very clean and of course, based on earlier reviews, I checked under the bed. You can get under the bed, there are boards blocking it.... more

Here is a rundown of our stay: Desk clerk was friendly...got to our room, only to find out that there was no indoor access to the waterpark, we have 4 children, 2 of which are small twins, we had to haul them outside in the cold to get to and from the waterpark...In the waterpark, we were a little disappointed... more

I stayed at this hotel in March of 2006 only to be upset over the staff and the managers attitude. The company then gave me a gift certificate for a free night stay. In Feb of 2008 I called the property direct to book my room for a free night and an additional night. I was told that they were... more

I don't know why so many people complain about this hotel. My husband and I, along with our two kids (ages 4 and 2) stayed for a week in May, and thought the property was very nice. All the staff we encountered were very friendly, and the room was clean and neat. The "waterpark" is more of a water feature,... more

Booked 3 rooms for 2 nights through 800 reservation #. Good rates. Our room was 5103 right next to office (noisy). After complaining the next morning we were moved to a suite at the same $. Much better room #5305. some of the rooms only are accessable from an exterior door so you are in the lobby, walk outside and... more

After going through the AAA Tour Book we decided on this hotel for a 3 day stay since AAA gave the hotel 3 diamond rating. We thought it was a little costly but it offered indoor/outdoor heated pools along with a waterpark and lakeview rooms. I called the hotel and made the reservations with them. I then went online to... more

This was by far the very WORST hotel that I have ever stayed at. The manager was outright RUDE and UNPROFESSIONAL ! Our room smelt very musty and there was mold / mildew growing on the cieling. We asked to be switched to another room, however we were told that they were full. (even though the vacancy sign was still... more