We Stayed at this Hotel on Saturday the 27th Sept 2008 and found the reception staff very friendly and welcoming,the room was lovely and clean, we ordered breakfast for 9 o clock and it arrived promptly, the food in the Black sheep was lovely and the surroundings was fab, the spa facilities was great too, nice and clean and available,... more

We recently stayed at this hotel for 1 night. We booked it through lastminute.com as an Alton Towers break. The staff are very un-professional, the reception staff don't even wear uniforms!!!!! The guy that checked us in had no info about the hotel i.e breakfast times, wake up call, dinner times etc. When we got to our room we where... more

Looks modern from outside , but rooms are in dire need of refurbishment, the bathrooms are filthy and need replaced. Bathroom door hits basin, mould round bath, bath water took ages to drain. Charge for use of pool ridiculous, and charge for dry towel also bad. Menu - had run out of melon and run out of vanilla ice cream,... more

We stayed at the Quality Hotel Ashbourne in 2005. Hope things have improved since then. The staff were rude, unhelpful and were uninterested in any complaints. The corridors were dirty with stained carpets, curtains and walls, as were the bedrooms. The wallpaper was coming off in places, the rooms smelt stale, the bedding was dirty ,there were bits of human... more

Everything was awful. We had booked a family room which we found was situated amongst the designated smoking rooms - it stunk. There were no baby changing facilities so you had to go back to your room to do nappy changes. The bathroom was dirty and very dated with mold around the bath and on the walls. The food in... more

Very disappointed - booked hotel through play & stay for two adults & child triple room, hotel was not as advertised on the website. Food ok & reasonably priced. Room was very dated, with very small tv,cramped bathroom,very uncomfortable beds & lack of heating control. Leisure club good but additional charges for usage & towels was unnecessary .Stayed at Novotel... more

hotel was very nice with a great bar black sheep. staff very helpful breakfat was good buffet style but the coffe was horrid. the gym was very small with just about 4 machines to work on. pool steam room and suna was very nice. room was small but clean bathroom very dated great location and good restuarants near by. good... more

This rather ordinary hotel has pros and cons. The cons are, the reception staff are quite unfriendly and do not voluteer any info on the hotel facilities. I had a twin room which was a bit bog standard, the bathroom was tiny and cramped and the beds extremely uncomfortable. I have stayed in quite a few Hiltons that charge only... more

The name is slightly misleading, as this is a very average hotel in anyone's book. Was only staying for a night, which was just as well really. The bathroom was the low point, quite grubby and cramped (because of the oversized sink taking up all the space) The power of the shower meant that everything got soaked once it was... more