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Park Lane Hotel and Suites

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 46 reviews
46 Reviews
5.0 of 5 stars
14
4.0 of 5 stars
15
3.0 of 5 stars
7
2.0 of 5 stars
5
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
# 15 of 35 hotels in Hilton Head
Description:
156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday... 156 room all-suite hotel located only 2.5 miles from Coligny Beach. Complimentary hot breakfast buffet daily and Social Hour (Monday - Thursday). All rooms have full-size kitchen and high-speed wireless internet access more » « less
  • Address
    12 Park Lane
    (formerly Residence Inn)
    Hilton Head, SC 29928
Check Rates: $122 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 44 traveler reviews
  • What to Expect:
    • 3.5 based on 38 reviews Rooms
    • 3.5 based on 35 reviews Service
    • 3.5 based on 38 reviews Value
    • 3.5 based on 38 reviews Cleanliness
  • Recommended For:
    • 50% based on 43 reviews Older travelers
    • 50% based on 43 reviews Families with young children
    • 40% based on 43 reviews Families with teenagers
    • 30% based on 43 reviews Young singles
    • 30% based on 43 reviews An amazing honeymoon

Reviews of Park Lane Hotel and Suites

( 1-10 of 46 )
5 of 5 stars
charlotte nc
Jun 28, 2008

I recently spent 4 nights at Park Lane and was very pleased. The management and staff were very friendly and attentive. I had stayed at this hotel when it was a Residence Inn and was surprised to see all of the upgrades and plans for additional renovations. You get a lot of bang for your buck at this place! more

Jun 26, 2008

Just returned from 4 night stay here. Upon check in we had a major problem because we reserved two rooms thru hotwire for 5 adults and 2 kids and the staff at park lane told us they had only king rooms left, called hotwire (paid $95 per night) and they took care of the problem. Room was very clean. Bed... more

Jun 15, 2008

A great value overall. Clean room. Very helpful staff. The shuttle to the beach takes away the headache of parking. Shuttle driver a great guy who provided good restaurant tips. Pool area very nice even though it is in the process of being renovated. I don't understand the negative reviews. This hotel is an excellent place to stay at a... more

4 of 5 stars
charlotte, nc
Jun 9, 2008

I truly enjoyed my stay at Park Lane. The staff was very friendly and the customer service was great! Kudos to Courtney for helping me get to the hotel...my directions didn't work out!LOL The only problem I had were the bugs. The hotel is pretty close to the outdoors so I'm assuming that's the problem. There was bugs and leaves... more

4 of 5 stars
Upstate SC
Jun 9, 2008

We just spent a few days and nights at the Park Lane, and we were so pleased! I have to say, from reading some of the reviews, I almost canceled (bugs?? stained sheets??) but I am so glad that I did not! We had a lovely stay in a room that was very clean and comfortable. The bed was also... more

Jun 6, 2008

Our room was in terrible condition. The kitchen cabinets were falling apart. There were sharp, jagged edges everywhere. The side facing the dining room had actually collapsed. Like someone fell into it. The TV stand was a disaster. The supports holding up the drawers were both broken. Of course my 9 month old couldn't help trying to pull up on... more

Management response from
SheilaBaxley, General Manager

Thank you for bringing this to our attention. We will do our best to remedy the safety issues in the room immediately. We will be completing a full renovation of the guest rooms and corridors after the summer and we would love to have you contact us in hopes of giving us another try. Sincerely, Sheila K. Baxley CHA General...

Jun 4, 2008

after driving all night we arrived at the hotel around 1;30 pm to be greeted by the young gentleman behind the counter in the rudest way telling use we could not check in until 4pm,finally after 10 minutes of telling him we drove all night the other person behind the counter gave us are room,the next morning i came to... more

Management response from
SheilaBaxley, General Manager

I am so sorry that you experienced rudeness from one of my staff members. Your comments have been shared with the staff. I assure you that this person did not realize that he was being rude, however I know the guest is always right! Thank you for choosing to stay with us and I hope you will come back to...

4 of 5 stars
North Carolina
Jun 3, 2008

Before coming to Park Lane, I did read the reviews, which some were good and some were bad, but I decided to check it out anyway, which I'm glad we did! We really enjoyed our stay at Park Lane. The outside of the hotel looked good. The room was just right. Yes, it was a bit outdated but are we... more

Management response from
SheilaBaxley, General Manager

I appreciate your comments. Thank you so much for choosing to stay with us. Perhaps, next time you will get to enjoy our hot breakfast. As for the jacuzzi, it is cleaned every morning, but I will pass your comments along to our maintenance staff. I do apologize that houskeeping knocked on your door at 9am, but as in most...

Jun 1, 2008

HORRIBLE absolutely HORRIBLE I have stayed here in the past when it was a Residence Inn and it was not nearly as bad, and I know that they are doing remodeling but YUCK!!!!! 1) the roaches were all over the place!!!! they kept telling me that they were "palmetto bugs" but I DON'T CARE. They were huge and numerous and... more

Management response from
SheilaBaxley, General Manager

I am sorry that we were not able to meet your expectations. Ecolab is at our hotel once a month and we have no reports of roach activity in our hotel. Palmetto bugs can get into hotels if and when the hallway doors are left open or sliding glass doors to the room are left open. We are surrounded by...

May 23, 2008

We were told the rooms had been remodeled and they are certainly in need of that. Our suite was adequate but mainly because we didn't have to spend much time there. The carpet was wornout and dirty. There were cobwebs along the baseboard and in the light fixtures. I would not say the place was clean by any means. No... more

Management response from
SheilaBaxley, General Manager

I apologize that we were not able to meet your expectations. I would like to discuss this with you further. If I could ask you to please give me a call at your convenience. Thank you, Sheila Baxley GM

Reviews of Park Lane Hotel and Suites

( 1-10 of 46 )
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Park Lane Hotel and Suites Address

12 Park Lane, (formerly Residence Inn), Hilton Head, SC 29928