I found several unfavorable reviews about this hotel after we booked our room, so I was very wary of staying in this hotel. We ended up having no problems, and really enjoyed our stay. Check-in was effortless, (we were even able to check in a half hour before check-in time), our room was clean and quiet, the staff was friendly,... more

Thought we'd take a short break to get away from Houston and mistakenly booked a night in this "hotel". I've stayed in better ones at a quarter of the price. When we arrived we had to wait an hour for the room. The remote for the TV wasn't working neither was the phone. When we returned to the hotel later... more

Upon check in we were placed in one room with no a/c...it was broken, the room was really musty as the day had warmed up to the lower 80's and we were tired from driving to the island. We called the front desk and got no answer, so we went to the desk and we were told "it just takes... more

We left San Antonio due to the weather so had not made reservations ahead of time for accomodations in Galveston. We did inquire at the desk about the "special" posted out on the hotel front but that did not work for our needs? Only needed a queen or king bed they did not explain why the price would not reflect... more

We were happy with the location of the room but not the view of a roof over the indoor pool. The room was spacious and nice.The WiFi connection did not work so thank goodness I have a WiFi card. The outside was getting painted which didn't bother us since we were able to park in the garage underneath the hotel.Eventhough... more

Do NOT stay here! The free internet did not work in either the first hotel room we were in or the second room to which we switched because the first room was smoky (we requested a nonsmoking room) and the air conditioning in the first room didn't work. The hotel staff gave me a tech support number and when I... more

This was the WORST hotel I have ever stayed at. Rooms were not clean. We asked for towels and washclothes at least 4 times and never got them, I finally went and bought some for our stay there. Ice bucket was nasty, asked for new bucket and liner many times never got it either. Staff was very rude and unhelpful.... more

We had our fishing trip in Galveston Bay postponed the date of our stay due to severe weather in the area. I was given four different times throughout the day to call and speak with the manager and given every indication by the staff that he would change our reservation to another date. After being given the run-around for the... more

Buy something extra from a grocery store etc. for breakfast, it's really bad. If you have a baby, bring your baby crib there, they couldn't provide one for us and I had to sleep with our baby. When I complained about this I couldn't get any response other than the lady at the desk scribed something on a paper with... more