I have stayed here many times over the last 12 years. It is dilsappointing to see the quality of this property falling. The health club was very dirty; especially the hot tub and steam room. Maintenence was very lacking. I had to kick the door hard to get in my room. Maintenence did respond to my request and hit the... more

I called this Best Western for room availability and they had me on hold for exactly 20 minutes to finally give me an answer of "I'm not sure". THEN I asked him why it would take 20 minutes to give me that answer and his reply was "You took a long time also to explain yourself." That is the most... more

This was the best deal I've received in a long time. Although somewhat dated, the rooms were large and very clean. The staff, from the front desk to the restaurant were friendly and very helpful. The free breakfast is cooked to order so try to go when it's not so crowded. The service was great with the waiter literally running... more

Rooms are not clean...Brought up to manager's ..Didn't seam to care much. Would not go back to this Hotel. Staff at Hotel not at all helpful...I should of known..when making reservation phone rang at least 30 times more

First the good news: nice lobby, check in was fine, accomodating front desk staff & management, clean room with dbl sink in bathroom, nice mattresses, average bed linens, pillows were fine, coffee pot & ironing board, clean pool & jacuzzi, nicely landscaped grounds, exercise room, reasonable rates, good customer service overall among the hotel staff. Bad news : The restaurant... more

What to say about a very fine "chain" hotel charging $ 56,-- tax and full breakfast included with a very large poolside room and a tropical poolarea with three pools close the Mexican border and the Gulf area. Is's really a bargain and I can recommend this hotel to everybody. Adequate and helpful staff. Great lobby. Beside the poolarea the... more

We have been spending a week at this fine resort for the past five years and plan our trip around this hotel as our base of operations for the Family Reunion. That is how much we enjoy ourselves. So close to the border (5 miles) that I swear you can smell the Cabrito (baby goat) cooking over the open fires... more

What a wonderful place to stay! My friends and I go there once a year to shop and eat in Mexico and always stay at the Best Western-Palm Aire. Also,the bar and live entertainment is wonderful. Don't forget to ask for Ruben, the manager of the bar at the hotel. We are going this year on Mother's Day Weekend. If... more