My husband and I stayed at the Ritz Kapalua for 10 days on our honeymoon in April/May 2008. It was the best vacation we have ever had. I'm reading some of these bad reviews of the hotel, and laughing to myself. Some people can find something wrong with just about everything -- even a five star resort in Maui!! I... more

My family just got back from a week's stay at the Ritz in Kapalua. We actually had three rooms. My husband and I stayed in a one-bedroom ocean-front suite, my son and DIL in a ocean view room, and my daughter, SIL and baby in a residence suite, which has a kitchen. We have stayed at various Four Seasons one-bedroom... more

My daughter and I returned from a 9-day stay here last week. The property is spectacularly beautiful (which I already knew), well-maintained, and the staff was stupendous. I simply can't laud them enough, from the maids to the Terrace breakfast waiters to the valets to the pool staff. All were very friendly, professional, and immediately accommodating. I merely had to... more

I made a hotel reservation online, and received a Confirmed Reservation for an Ocean Front Suite, described as and "Ocean front suite with full view of the Pacific Ocean from the guest room". I then made plane reservations and other plans based on the room's promised availability. When I arrived they told me that, despite my Confirmed Reservation, they had... more

My husband and I recently spent our honeymoon at the Ritz Kapalua and it was perfect! After seeing the other places around I can't imagine staying anywhere else... Customer Service: Everyone here was SO sweet! Maybe it's just laid-back Maui, but all the people were exceptionally attentative in helping us get everything we needed to our exact preference. The consierge... more

A lovely location, beautiful grounds and rooms. Inept service, overpriced and overrated food service and nickel/dime mentality. 1. Grounds/Property. Kapalua is truly beautiful, the whole development is manicured and peaceful unlike the more commercial developments of Kaanapali. 2. Rooms. Fully renovated and up to the standards of a five star property, although the fairly industry standard nonsense of "ocean front",... more

We were grossly disappointed with this hotel, as we had high expectations that such a massive renovation would translate into outstanding facilities and service. Although the rooms are large and comfortable, and the property is home to one of the few swimmable beaches in West Maui, these are but a handful of problems we encountered: 1. The hotel is grossly... more

My husband and I were at this resort for five nights in May '08 and had a wonderful time. The views of the ocean are breathtaking. One of the things we found to be most impressive was how the management handled a relatively minor problem. I called two days before our visit to inquire about ongoing construction (no), refrigerators in... more

My husband and I stayed at the Ritz five years ago in a resort view room, which overlooked the grounds/golf course - lots and lots of greenery. We, therefore, had no problem booking a resort view room this time also, but we ended up being escorted to an ocean/pool view room - a very nice surprise. I'm not 100% certain... more