My husband and I stayed there in March. It is in the heart of Union Square so there was plenty to do and see. The hotel was under construction when we were there but it never interfered with our stay. The hotel had a complimentary happy hour every day which was nice and the restaurant in the hotel was fabulous.... more

Stayed here from June 5th to June 8th. Had this booked for the second half of our week long stay in San Francisco. This was the best value for the money choice from what we can see on the internet. (week of the Diabetes convention) Observations: The hotel is underconstruction, the front door/lobby area. As well as the back section... more

It's not often I would take the time to write a hotel review but our experience in San Fransisco was so memorable that I am making an exception. I booked a family room for the 4 of us (two young teenagers) and we expected to be squashed as I had read all the other reviews about the room size being... more

Their website lets you believe that the hotel has finished being remodeled, this is not the case. The entire front area and lobby is under construction with scaffolding everywhere. The rooms we decent and clean but I could not tell if they were remodeled either as the carpet looked a little old. The room was actually a descent size and... more

This hotel is UNDER CONSTRUCTION. Contrary to the management's insistence, this fact is NOT made clear on the website (which says that the hotel is open during it's "transformation"). The entire front of the building is covered in scaffolding, and the lobby is a construction zone. Otherwise, the service was fine, but our closet door was completely broken and the... more

It’s truly a shame that the renovations do not appear to be making the most of the potentials here--a wonderful restaurant and a prime location. Villa Florence is one block off Union Square, and from the street the hotel looks elegant. However, once inside, we discovered that the charming Italian style Caffe Kuleto was closed for renovations! We also discovered... more

Great location. 1 minute walk to Cable Car ticketing booth. 2 minutes to apple store;-). Safe to walk at night as it's in an area with lots of tourists and locals. The rooms are old and small. It was recently re-painted but the bathroom door couldn't close completely because the paint was too thick. I had a room facing Powell... more

Here are the list of problems with this hotel: - Tiny rooms (they obviously divided their existing rooms in half) - Power points in very inconvenient locations - Water takes up to 2 minutes to heat up to be warm/hot - Certain taps do not work at all - No clocks in rooms (i.e. no alarm clock) For the location,... more

We stayed two nights at this hotel and were thoroughly underwhelmed. The front desk staff were unhelpfull and we had to lug all our bags into the lobby and up to the room with no offer of assistance etc. The room was supposed to be a twin and/or double for the two of us. I actually went back to the... more