After getting a fantastic rate for this hotel I was thrilled to see I got more than what I paid for. It was my son's birthday and first trip to NY and the Westin was fantastic.... They gave us a lovely room overlooking Times Square, sent a delicious cake, bottles of water and a cheese and fruit tray along with... more

I recently booked a weekend stay at the Westin Times Square for my wife's 30th birthday. Everything about our stay was excellent beyond all expectations. The hotel is clean, quiet, comfortable, and very spacious. Given that I booked the trip through an online hotel/airfare package site, I was a little worried that our discounted room rate would result in discounted... more

We stayed for three days at the Westin Times Square from July 11th - 14th. We got an excellent rate through Expedia. Check-In was quick and friendly. We were upgraded to a club level room on the 10th floor. Except for the tile on the bathroom floor needing a little buffing the room was clean and quiet. You did not... more

I stayed at the Westin on a recent business trip. The location would be a plus for trips focused on the theaters, and may well be excellent for families sightseeing in New York, but I found the location a big drawback. The area around the hotel is packed with tourists, chain restaurants, and garish signs - a very different atmosphere... more

We arrived tired and a little edgy after flying in from Hong Kong, via LA. I was confident we would be looked after; my Starwood Gold card would look after us, right? Wrong! We were given what is without doubt the worst hotel room I have ever stayed in, in a developed country. The room was on the 9th floor,... more

After taking a redeye flight from Denver to NYC and arriving at the hotel at 7:30am, I was PRAYING that they would give us a room. Unfortunately, they did not right away. We were put on a "pre-checking in list" and the bell hops held our luggage. We decided to walk around Times Square and eat breakfast to kill some... more

The price was excellent value for money, the location can not be improved but the lobby felt like the hall of a train station, lots of going in and out. Lacks some warmth. Nevertheless to be recommended more

Very dissappointed! We made arrangements over three months ago to celebrate in the city where we went as Honeymooners 20 years ago-I had requested an upgrade to the room if at all possible-with three months you think that I could have a better room than one that faces the side street. This was 4 nights over the July 4th weekend... more

This was my families first trip to NYC. We booked the hotel based on its location and reviews. We had a junior suite on the 28th floor. The room was large enough for my family of 4. The room was clean, quiet and the king bed was as good as it gets. The location was close to broadway theaters, time... more