Due to our firm having a corporate account with Sheraton, we have no choice but to stay at this hotel Been here 12 times in the past 3 months. Check in and valet not a problem. Friendly, courteous, effective. The rooms are another story. Building 2 is kind of strange. i was upgraded and given a room accross from the... more

At first we were very apprehensive about booking at the Sheraton Four Points due to the reviews on tripadvisor.com. Due to the location of our place of work (7 minutes from the resort) we decided to stay there vs. drive to San Juan everyday. Upon check-in, we were greeted (warmly I might add) even though it was about 3:00 a.m.... more

First: I cannot understand that many negative comments! We were greeted very friendly from the Hotel Manager Ms. Rodriguez. We got a upgrade room without extra charge. The suite was very clean, housekeeping excellent. The Restaurant was a little pricy but the quality of the food was excellent! Not as in other US-Restaurants. The female waiters are very,very good. Friendly... more

Stayed at Four Points by Sheraton Palmas del Mar Resort over the Easter weekend. As most of the other reviews on this site I feel the same way. The customer service needs some real work with the "Resort" if they want to be a true four star stay. The person who checked us in was very nice and helpful but... more

Me and my wife just stayed for 3 nights. Our maid was awesome. The rooms were nice. The hotel lobby staff were very helpful with whatever we needed. We did not like the beach because the waves were rough, but that is the only reason. The pool is nice, but smaller than other hotels we've stayed at and it does... more

I am not sure why this property has received so may bad reviews? I suppose most were in 2007 prior to the management change. Every part of the experience was excellent. The highest compliment must be reserved for the staff! Friendly,accommodating and looking for ways to please all. DO NOT be deterred by previous bad reviews...Go its wonderful. Also the... more

I agree with all of the previous reviews. Grounds are lovely (though not out of this world) and beach was ok. Rooms were totally acceptable. The service was totally subpar. So was the food. I waited an hour at the pool bar for a sandwich which was never made. After the third time I followed up, I heard the staff... more

We arrived at Palmas Del Mar with the understanding that it was not going to be out of this world, service wise. I had read all the reviews and so we were on alert. The staff did not disappoint. From waiting over 90 minutes for our room to be ready at check-in to not having the room made-up until after... more

It was several months since I visited the property so my exact details may be a little misrepresented, however... The trip to Palmas Del Mar from San Juan was painless and enjoyable. We rented a car and easily found our way to the highway. It took about 1 1/2 hours from the rental car place to the hotel. I called... more