Possibly the best hotel experience we have ever had anywhere we have traveled in the world. The service was impeccable, the rooms extremely comfortable. The staff went above and beyond the call of duty every day.Our only regret is that we didn't book a longer stay. We wll most certainly be back...soon. more

So I was very excited about staying at the Ritz-Carlton San Juan. While it certainly was not a bad place, It was really no different than a Hilton or Marriott that I might say at in the states. (Made me wonder what the Hilton and Marriott are like here in San Juan) For $400 per night I had a room... more

My husband and I (55/53) stayed at the RC from 5/4-5/10. We stayed in an oceanview room on the 6th floor overlooking the pool and ocean with a perfect view of both. We arrived at the hotel shortly after noon and were in our room by 1pm. Check in was a bit slow due to guests at the counter who... more

Although I prefer a smaller, more boutique type of hotel, this property is very nice. All the people we encountered who work there were so friendly and helpful. Jessica at the concierge was wonderful! We stayed on the club level which was very convenient and saved us money on lunch by the pool which is not great. Breakfast at Mares... more

This hotel is like paying for a BMW and driving a Hyundai (no offense to the Korean car lovers!). If you have ever stayed at other RC properties you will immediately notice the difference. This hotel will still give you a nice room with an exceptionally comfortable bed, but the ridiculously long front desk line and lack of service and... more

Stayed at the Ritz for 3 nights on a girls' weekend and I wouldn't return. The resort was filled with unchaperoned children, to the point where we couldn't eat outside because of too many noisy children taking over the outside tables The hot tub was cold and again filled with kids. The service was OK. They did give us a... more

First, let's be clear--this is not a Mandaran Oriental or a Four Seasons. There is some airport noise and you can sometimes smell the fumes when you are on the beach. The Old City is just a tad too far away. The BLT Steak is poor and Il Mulino is even worse. The prices are what you would expect. However,... more

I spent 3 days at the ritz with high hopes. This place is not much to write about. The check in was slow, they did noot have my room ready until 5:30. The rooms are small and very comfortable but nothing exciting. The people are friendly with the exception of the pool side lunch place. They are more interested in... more

We stayed at the Ritz Carlton for 5 nights, at a significant corporate discount. Without the discount, I don't think we would have been quite so happy, but with the discount, we were pleased. The room was clean and spacious, the beds very comfortable, and the staff was really pleasant. The pool was extremely crowded our first day there (a... more