I stayed at the Wyndham Viva Playa Dorada property from April 22 through April 29. I have a good experiences vacationing at other Wyndham properties and expected to be pleased. I was NOT!
I travelled with my husband and two young children. We have travelled to other localities and look forward to enjoying a good and relaxing family vacation! Unfortuanately, we had an OK time but would have had a BETTER time if it was not for particulars.
The hotel accomodations are moderate. The room size is above average but furnishings were poor. Renovation is needed. On our first day, we had a flood in the bathroom. The entire first and second floor had water. Upon maintenance arriving, the worker's response on why this occurred: We left the balcony door open and there was condensation. WHAT?! Mind you, we understand Spanish and there was no language barrier.
Positive? The rooms were clean..the hotel was clean. But housekeeping took their time. One time, we did not receive service until after 4 P.M. The guest services response to this: Do not put the sign on the door that you need service. WHAT?!
The front desk personnel was friendly and helpful but I have seen better. THe next day the cleaning staff came at 9 a.m.
KIds Club...There is no KIDS CLUB. Parents beware. The idea is good if it actually existed. In other hotels, the KIDS staff would encourage the children to participate. At Viva, The Kids Club "Superviosr" would pass the kids with a simple smile and continue on her way. It rarely was opened and I saw it opened twice. Once, it was a hangout for "animation"staff. Second time. parents were in the kiddie pool with their own kids. QUITE DISAPPOINTING! The MiniDisco...let's not go there.
Food... pretty OK. But make sure to get there when the Palmas opens since you have better selection. The Dining crew in the morning were superb! THe Bamboo and Ibiza were good but we gave the wait staff $20 dollars each visit. The dollar signs appear to improve performance!
Entertainment...if you call five young men gyrating their groins in patrons faces entertaining. It was embarassing. Certain staff even were drinking with guest. They were extremely unprofessional. The games were mediocre and the night show was ridiculous. The Entertainment Manager seemed to be under the impression that the night shows were of Broadway quality. NOT! THe pre-show was oversexed and so inappropriate. One positive...my son now pretends he is riding a "donkey" with a quarter in his butt! Thank you! THere was one staff member that is worth mentioning. A girl named Anny that at least made guest feel welcomed and was professional to say the least. It is a shame that the remainder of the staff were horrible. We stayed at another hotel that the entertainment staff worked so hard. These "kids" work long days and you felt bad. For Viva staff, I was appalled. They looked like they were vacationing. One particular staff member Oscar yelled to guest, "I hate my boss!". How unprofessional is that.
Management..The hotel needs better security in the sense of creating some crowd control. One day at the pool, local children vacationing with their families were jumping off the rocks of the pool. They did this for apporximately 20 minutes to 30 minutes. The parents were enjoying themselves at the bar. Since my room had yet to be made up, I had to go to guest services to complain. Finally, security came and took control. The kids were using the lifesavers as floatees. I thought I was a local community pool not a hotel.
Bar.. pretty good. They were accomodating. The women bartenders at Las Cuevas were very nice.
I do want to acknowledge certain staff that did make my trip at least bearable...the morning dining staff; the photography staff were very sweet (Belkis especially); the gym manager..there was not much wormen friendly equipment but he was professional and no nonsense; the diving instructor was very courteous; and the gift shop staff...excellent.
Would I return? Probably not. My kids did have a good time since we made it work for us. My husband and I had some good laughs! I can't say it was terrible because there were at least some respectable staff.





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