Have stayed at this property on 3 different occasions, each occasion being different. 1st with hubby, 2nd with girlfriends, 3rd with my family and 2 young kids. I am convinced this is the perfect resort in it's class for different reasons. Now right off the bat again, for those who don't have time to read everything in detail, here are the highlights
clean, vibrant, casual, fun, gorgeous, good food with plenty of choices, compact in layout but not small, great for mobility reduced people, great location, tropical, great value for the money.
Now for those who have time to read this and who's brains are not super saturated by reading, trying to find the perfect resort with no negative reviews!
Ambiance: this is a heading you barely find in reviews but is a question I get over and over again and see on the forums. This is a property that is casual and fun, mix of crowd, singles, couples, families etc, vibrant and alive. But it has quiet corners if you want to find some peace and quiet. It is a 4 star not a 5 star, so be reasonable with expectations and please please please be respectful to the staff. You would be surprised how sugar gets you more than salt!
Check-in: No problems, had faxed and requested 2 of our 3 rooms to be connected and that is what we got. We asked for a 2nd floor room and ocean view. Batting 3 for 3. They ask you how many bags you have for the bellboy and give you sticker tickets to place on the handle of the bags so the gentleman can deliver them later (that in a way was a waste of time, because after you get your room key, you have to go back and wait for your bags - all guests are getting the bags at the same time) Because I had my able bodied hubby with me, he went back to the lobby got the bags, stopped at the designated room building to get the key and info package, and then brought them himself to the room. After he dropped the bags off to the room, he came back to join us. He was gone 20 mins, at least we could enjoy the rest of the day at the beach instead of waiting for the bags in the room.
Rooms on all of my visits have not been ready before 3pm, where you have to go to a building to pick up your room keys. So be prepared when you arrive so that you can take advantage the best you can of the day in the sun without access to a room. You can change in the lobby bathroom, have a drink, and make your way through the resort to the beach end of the resort.
Rooms: We had a 2nd floor Caribe Suite in the Coralillio building with 2 queen size beds, a very large closet with about 8 hangers, 4 mega shelves, the room safe, umbrella, dry cleaning bag, Ironing board and iron, a large bathroom with double vanity and bathtub/shower. Everything is tiled and clean. No Marble this and that, a bit dated, but functional and yes I will repeat, clean. There was a dresser with bench and mirror, minifridge, tv on a swivel stand, a ledge with Coffee Maker and the normal accessories, a step down to a living room area equipped with sofa, coffee table, eating table and 2 chairs. There was a patio door and then our balcony with partial ocean view and 2 chairs and little table. Clean Clean Clean.
Room Location: I have stayed in 3 different buildings, middle floor and top floor. The top floor rooms are nice because they have cathedral ceilings but as mentioned ,hard to maintain at a certain temperature or control mosquitos (no there were not that many but there are some - use Deet) and the second floor rooms are like normal hotel rooms. All rooms have balconies. All rooms are in a good location due to the layout of the resort (great planning) I would however suggest not to get a room on the buffet side and buffet end of the Lirio building because of the proximity to the Italian animation theatre off the back of the buffet building. It is very noisy til about midnight. Pity: this theatre used to show movies in the evening. I found the 3rd floor rooms to be a bit of a pain especially if you get to the bottom and realize you forgot something. Well at least it works off all that food!! 2nd floor was perfect for our family.
Food: there are 5 a la cartes in order of my preference (Brazillian, Chinese, Mexican, Italian, and Dominican) one buffet with different theme night, 1 creperie, 2 beach grills, 2 gourmet restaurants ($), and a midnight buffet for latenight snacks. This trip was with 2 young kids so we found the nightly buffet to be the most practical for us in our case. Excellent choices, kids never get bored with pasta and pizza, but the adults appreciated the themes and the variety in the evenings. We had to cancel our reservation for the Italian a la carte because we ate at the Bavaro Princess Buffet (our package allowed that) So naturally we were a bit disappointed we were unable to re-book because of time issues , but the Italian theme buffet was the next night. All I have to say is WOW. You like pasta, there must have been at least 10 different pasta dishes to try. The beach grills are armed with French Fries and ketchup, but the grill at the right side of the beach when facing the ocean had the grill to cook outside. It was a bit better.
Grounds: Very manicured, clean. Staff always working on something. The hotel is compact in layout where all rooms, 3 pools, restaurants and most activities are all at the beach end of the resort. Very tropical looking. Some of the newer properties are missing the mature and natural setting that this resort has. Very cheery and colourful.
Beach: Well it doesn't get better than this. Out of my 4 visits to the area, the water has been calm once. It is not bathtub water. There are waves. It is fun to play in and body board. You have to keep your kids fairly close, and have your eye on them. White sand and turquoise water. Just pure perfection. The beach is wide also from waterline to resort edge. There are plenty of palapas, and areas without them.
Pools: there are 3 ranging in activity level. The right-most pool when facting the ocean is the one with the poolbar and activity hut nearby. This is the one that is more lively. The middle pool is the one with much less activity and ends up being fairly quiet. The third pool is used by the Italian animation team (Blu Club) is known as the island pool. My first visit did not have the Blu Club so this pool was ultra quiet, my second visit, this pool was quite loud with the Italian animation almost annoying to a fault because everyone is subjected to the Italian only Animation even though the mix of clients make the resort International. All the other animation is done in English, French, Spanish and German and geared for everyone. Anyway that is an arguement for another forum. But this third visit revealed that the Blu Club had toned it down considerably. Was it the time of year? Maybe.
Activities: We didn't do any this time because of the nature of this visit. But you can find: Darts, Ping Pong, Bocce, Shuffleboard, Archery, Mini Golf, Scuba initiation, aqua gym, funny pool games, windsurfing, hobbie cats, body boarding, soccer, volleyball (pool and beach) water polo, tennis, and others I am missing I am sure. Gym
Spa: they have one with the gym and hair dressing salon but I did not use it this time so no comment
Nightly entertainment: went only once. The usual cabaret show followed by the lobby party. I wish I could say more but I can't comment this time. Last time I went, they had the lobby party after the show with dancing and a DJ. It was just the right amount of fun if you don't want to go to the disco at the gates of the hotel.
I find this property to be a great value for the money. Everything on my 3 visits has exceeded my expectations. I am expecting decent food, clean, friendly, fun, good service. A towel art animal on my bed is not expected but a nice touch, flowers sprinkled on the bathroom vanity is not expected but nice touch, waiters knowing one of my children likes Fanta and the other cold milk is not expected but a nice touch, a polite Hola from the staff at every turn is not expected but a very nice touch.
I have been once with Hubby and had a great time , once with my girlfriends and had a great time, and once with my family and had a great time. I found this resort perfect for all of those occasions.
email me if you have questions dropusaline@hotmail.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.