I just got back from my vacation at this hotel. The hotel was beautiful and the atmosphere was excellent. I stayed on the hotel premises for the seven days I was there. The entertainment , poolside activities with the Animation Team, massaging spa, taking professional pictures on the beach and poolside. There was just so much to be done there. I never had to leave hotel only to go purchase souvineirs for my friends back at home. Most and formost I will like to thank a couple of your employees there. Jackilin Cedaro Capilona from the breakfast and lunch caferteria. She made sure my day started of well eating. George Fierriero from the Japanesse Resturant. He was very friendly and polite and finally Tony and Melvin from the Animation Team.

We had a great stay at the Majestic Colonial. Here's a run down:

STAFF - EXCELLENT!! Especially Richard Morillo! My husband left his wedding ring inside the safe after we cleared everything out. We realized it on our way to airport and called the hotel immediately. Francisco from the front desk remembered us and looked into our situation and called us back within half and hour while we were at the airport. I was on email with Richard there after on a daily basis trying to figure out the best way to get the ring sent back to us. Richard responded to me quickly, professionally, and frequently til the day I received the ring back. Kudos to Richard! Denny, the waiter on the beach was also wonderful! Marisol from the Buffet always greeted us and rushed to prepare tables for our group of 14.

Hotel & Pool - Beautiful grounds and clean rooms. Long pool with lots of huts around. Quiet areas, noisy areas, musical areas, organized activity areas, bubbly areas, wet bar area, etc.

BEACH - Plenty of huts available considering it was Spring Break week for us. Clean beach and calm water. Snorkeling was fun out by the bouys.

FOOD - Most of the food was good. Steakhouse was the best, Gourmet was second, Buffet was always great backup plan. The lines at the buffet moved quickly, especially at the omelet station. Some foods could have been labeled though. We didn't like the Carribean or the Chinese restaurants.

EXCURSIONS - We did the Zip Lines. FUN! Our kids were aged 9-14 years and we had adults too. Our 6 year old did not go but she could have. The staff was professional, safety minded, and strong. We also did an ATV and Dune Buggy day. There was a big confusion over how many ATVs and Dune Buggys our group needed. We had to wait two hours! It was very upsetting. When we finally did get going, we had a great time.

SHOWS - We only saw two shows because they began so late, 10pm. Most of us were too tired by then. The Circus was the best, and the Michael Jackson show was okay.

ROOMS-We had 3 adjacent suites. They were very clean, big, and comfortable. We contacted Richard on-line before hand and requested our 3 rooms to be next to each other.

Majestic Colonial is the worst hotel I've ever been in. We were 7 couples and at least 7 of got sick from the food. My sister was so bad we called the doctor on premisis and it took 3 hrs for the doctor to arrive, and this was only because she threatened to call national television and let them know about the situation. She had to be taken to the hospital by ambulance and she was hospitalized for 4 days with a bacteria from mishandled food, which my brother in law also submited to be tested and resulted positive from the same bacteria. There also was a rat in the pool and was taken out also when threatened. They did not evacuate the pool. They just got a plastic bag and threw it away. It seems to be if you do not scream you do not get anyhwere with them. Noone wants to be accountable for anything. I sent an email to my travel agent with all the details of this horrific stay and I also found out that another couple that were staying there as well got sick. They also sent an email with the complaint. I have yet to hear from the general manager of this property.

Stayed here in March. I could go on forever and bore you entirely but here are a few brief guidelines.

Service: Don't expect any unless you are able to hand out huge tips - and even then it's not guaranteed.

Food: Expect the worst and you will receive it. Salads are rehashed over and over. If you know the taste of old oil you will know where I am coming from. They have a hamburger chef for lunch who carries on cooking even though there are already 20 hamburgers ready.

Rooms: Yes they do smell and you will get a room overlooking the construction site.

Haughty staff: Lots of them especially in the "Gourmet restaurant". Just one example, my husband went to apologise that we may be late for our booking 20.30 the "hostess" pulled a stop watch out pushed it under his nose and said "it is now 20.32 and if you are not here by 20.40 your table will be cancelled. YOU HAVE 8 MINUTES" Enough said but having made the 20.40 deadline we noticed there were at least 4 tables for two free for the entire evening so there was absolutely no need for this attitude.

Pool: Nice pool but you do need to put your towels out. They closed the beach for two days during our stay and instead of bringing the beach stools to the pool they brought in two pool attendants who, (having seen the colour of your money ,at least 5 dollars per stool) would grudgingly assist!

Casino: If you like to gamble then you'll go there anyway - but be prepared for the most hostile croupiers you have ever encountered. Order a drink on arrival - it may arrive within the length of your stay. Alternatively go to the bar which is SLIGHTLY quicker. Do not tip. You will receive neither thanks nor recognition.

Summary:

This was a last minute booking and I will not make the same mistake again. My thoughts were, the carribean is the carribean, but nothing could be further from the truth. We have travelled extensively in this area (Curacao,Aruba, Antigua, Barbados, St. Thomas, St. John's, Barbados) and have never encountered such hostility.

If you are unfortunate enough to have already booked here are my suggestions:
Book a table at the seafood restaurant and order the shrimp starter.
Then order the Chataubriand from the steak restaurant (they will bring it to your table and you will not have to move). This is the best evening out we had in our stay.

If you have a complaint go straight to the Managers Desk at Reception - talking to the waiting staff will only result in name calling!

As I said in the heading if you havn't already booked - don't
and if you have lower your expectations!