We visited Agua the last week of November 07, and had a very enjoyable time. Here's a quick summary. First, the good: beautiful hotel and grounds, gorgeous beachfront rooms, great water circuit, good food if you ask for what you want, great horseback riding. The not-so-good: lack of menu variety, language difficulty, staff not well-trained, some equipment issues (spa).
We stayed in the beachfront room, which was spacious, beautifully designed and very comfortable. It's right on the beach with a plunge pool and gorgeous view, although the plunge pool isn't heated and so we didn't spend much time in it. The only complaint about the room is that each night the hotel nicely left a small plate of sweets for us after dinner (nice touch), but we couldn't eat it because small black ants were all over the plate each night. We informed the manager but it was never rectified - we felt badly that they went to the trouble and we couldn't appreciate it. To be clear, we only found ants on the dessert plate, never on the bed or our belongings. The bed was comfortable and water pressure was good.
The spa was nicely laid out, but you have to ask for the fitness room, steamroom, sauna and water circuit to be turned on before use. The water circuit is imaginative and unique - I've never seen anything like it before - but the temperature is inconsistent. Sometimes the water was jacuzzi-temperature, sometimes just slightly warm.
As for the food, the regular menu items are only okay and limited, but the specials and special requests are far better - you need to ask if they have specials each night as they don't offer them up. We highly recommend scampi-style prawns with butter and garlic - they were fantastic, and we ate them several nights. One night, we ordered a seafood special, and received lobsters (full lobsters), the prawns, mussels, and two kinds of fish - fantastic, and so much food! The staff tries to please but the language issue often comes into play when ordering food - we ordered BLTs and received sliced pork sandwiches. Another couple at the hotel, however, ordered pizza and chicken nuggets (not on the menu) and the staff bent over backwards to make it happen. Breakfasts were served on our patio each morning and were delicious - eggs, french toast, pancakes, beautiful fresh fruit platters.
Activities were limited while we were there. Because of the muddy water and large waves when we were there, we couldn't swim, snorkel or kayak, so we mainly hung out by the pool. It was very quiet and relaxing, but there were a couple of other fun couples there that livened things up. I agree with others that some kind of entertainment or beach BBQ would be great in the evenings.
The horseback riding is a must - the horses were in good shape, and if you've never ridden on the beach, it is an experience you shouldn't miss. Our ride was at sunset, and we went up and down the beach and then on a back road where we could watch the sun set behind the mountains - beautiful.
The vacation overall would have been better if the weather had been better, but that's not anything the hotel can control. However, one thing guests should know is that the hotel is close to a river and the beach/water gets dirty during/after a storm. When we were there, there had just been a storm, and it took at least 5 days for the water to get close to resembling blue Caribbean water.
All in all, it was a very enjoyable time, but the hotel is definitely not up to the 6-star level that I read about online, and in a few areas not 5-star either. If you are flexible, patient and speak some Spanish, Agua is a fantastic place. On the other hand, if you are an extremely discriminating and demanding traveler, and expect service with no hiccups, Agua is not the place for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners
I do not recommend this hotel for:
Young singles, People with disabilities, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa