On June 19, 2008, I arrived at the Breezes hotel In Montego Bay around 2 pm in the afternoon. We arrived at the hotel ready to check in and were told that our rooms were not ready. We were told that our rooms would be ready shortly.
We went to the pool area to get something to eat and wait , even though we were hot and eager to get to our rooms and change. We decided to go inquire about our rooms after about an hour. We were told that our rooms were not still ready and we asked why? The response we received was that " We cant say". We asked numerous times what did that mean and we were each time met with the same answer.
After over 2 hours and no satisfactory answer , we overheard other guests complaining that they had been waiting since 11:00am that morning. Also , we met a guest
who had not been placed in a room from the previous night. After much ranting and raving and talkiing to the manager , we finally were able to get our room. The next issue was that later when we went to shower, there were towels for 1 1/2 people and we were a party of 3. We called the front desk for extra towels and told they would be brought right up. We waited for 1 1/2 hours and finally we went to the desk and asked where our towels were. We were told that there were no more towels. This is one of the numerous times when this hotel did not display good customer service. We again had to ask to speak to the manager
to complain that nobody could call us and let us know that there were no towels . We received their half hearted apology and hours later we received towels.
The final straw was dinnner , the food looked unappealing and tasteless. I refused to even taste the food due to its gross appearance. At times , we observed that the staff was very rude and condesending at times. We were very unhappy and decided that we were not going to be miserable for the next couple of days. We tried to contact Expedia to help us to leave and transfer to another hotel. But we got the run around from them and they were of no help to us.
We asked to meet with the manager on duty. We expressed our displeasure with the customer service and that we felt uncomfortable to further our stay at the hotel. After much discussion , the manager arranged for us to leave in the am. We were instructed to come to the front desk at 10am and all the arrangements would be finalized and ready.
At 10am , the next morning we went to the front desk packed and ready to go. Of course , we were told that that manager was in a meeting and surprise , surprise no one knew anything about our transfer to the next hotel. We sat in the hotel lobby and waited close to an hour and come to find out the manager wasnt even in the building. We didnt get help unitl one of the bell hops decided to help us.
Finally , the manager walks in and soon after everything is finalized. The manager didnt come to talk to us or apologizes for the delay in the transfer, until we told the bellhop that her name would be in a letter to corporate. We were given a voucher for a credit for the evening we stayed there and had to sign a wavier form.
We were transfered to Hedonism II , since Breezes Runaway Bay was booked up. This also was part of the Superclubs resort. the customer service was excellent and we enjoyed the rest of our stay on the island..
Let Breezes Montego Bay be your last resort !
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun