This hotel is dated and their recent renovations are a coat of paint and a couple plasmas in the room. I have stayed at many hotels and the condition of this property is poor and most certainly not 4 star. If you are looking to stay in Jamaica head directly to the Ritz Carlton Rose Hall and get their Key to Paradise package. It is less expensive the food is better and the hotel is more beautiful and a better staff.
The countless stairs are brutal, the pool is dirty, a lot of trailer trash showing off their tattoos and the food is average at best with no lobster or shrimp anywhere in site.
A couple of really great staff members were enjoyable and the entertainment was solid but you will not make up for the inadequacies with them.
My final words of advice are shop around before you commit here...if you get a great deal it may be worth it but if you are looking to stay at an elegant upscale resort like the four seasons or ritz this is not the place for you and dont be misled.

We have just returned from our 8 day stay at Sans Souci and we had a great experience. Our travel in from the states was uneventful, although found that airlines today make it really stressful, all for good reasons I suppose but not consistent with carry-on rules and security. All that aside, we had a really nice room on the top floor of A block with a great ocean view, the rooms are a bit worn but clean none the less. Service overall was top notch especially from the behind the scenes staff, always singing and smiling. The best experience for me was Charlie's Spa, I had 5 treatments in a span of 7 days and the best was the Aromatherpy Massage and Sole Foot Massage from Kenneth, I was asleep in a foot massage and I am foot ticklish, now that's relaxing, Thank you Kenneth!!!!! Jackie was my other therapist and she treated me like a queen, I was a bit sun burned so I don't recommend the stone therapy with a sun burn, still great but ouch!!! Coming from a food and service background, I found presentation and food quality was outstanding with kudos to the Chefs, I even took pictures of the food one night at Cassanova and at the Starlight Gala. Service was formal and I would say a bit too quick especially between courses, we were barely through with one and we had another course in front of us, almost too quick. With that whole setting, you just want to take it in and relax and on one night it was like they needed the table. We found breakfast each morning very filling and the selection great but I didn't have one morning staff person that rose above the occasion to make me feel SPECIAL and isn't that what its all about? All other food outlets were great, drinks plentiful but unless you were the party guy from the night before they didn't remember your face. Maybe I expected more being a Four Diamond Property. The grounds and overall cleanliness of this property is outstanding, I never saw a piece of paper or a cigarette butt on the ground and cleanliness and friendliness is what its all about these days. My husband had a little accident on one day and I had to call the nurse on duty and she was quick to arrive to our room and attended to his broken toe. Just watch the steps and your footing. I was happy that she followed up the next day to see how he was and now that we're home he is recuperating. We move to the first floor of that building so my honey didn't have to use the stairs and the front desk was very helpful with our move. The social department has a big job in keeping everyone happy and my hats off to you, now I'm sure the Sans Souci Special helps, but we were in awe with the Beach party entertainers, the fashion show was good, but how many people can actually wear that stuff when you get home? We met the Management team on our second night there and its nice to speak to the people that make it all happen. Thanks Michelle for answering my e-mails so promptly prior to our arrival. Well, we are home now and its not 85 out but we took home some great memories and pictures. We are thinking about visiting another of your properties next year. Thank you to everyone!!
Katie & Alan

My husband and I spent 4 nights at the San Souci. It was wonderful. Yes, we did have to walk up and down stairs, but after all the good food I ate, I needed the exercise.

We were in G15a, at the top of the hill, which had an absolutely beautiful and unobstructed view of the cove and the sunset. The room was basic...comfortable bed, walk in shower, no indoor seating...but we had a lovely balcony with table and 4 chairs, chaise lounge, sofa and coffee table. Sitting on the balcony, we could clearly hear the evening music from the Balloon Bar Terrace. That could be a problem if you are a light sleeper.

The sun came up at 5:30 am. If you wake to the sun, you might consider taking along an eye mask to block out the light. The windows had blackout curtains, but the door to the balcony let in alot of light.

The food was absolutely wonderful. We had a chance to dine at both the French (multiple times) and Italian restaurants. The service was exellent. They were attentive to our needs and ever ready to refill our glasses of water and wine. The food and service at the Beach Grill were good, but not up to the standards of the other restaurants.

The grounds were immaculately maintained and beautiful. And, they were using insecticide to keep down the mosquito and sand flea problem. We didn't get a single bite!

The hotel was 80% full, but we had no problem getting a beach lounger in the shade, a reservation for dinner, or access to the activities. We went snorkeling each day. The quality of the snorkeling was not what you would find in Grand Cayman or Cozumel, but it is not bad. The staff at the water center was very friendly and knowledgeable. Thanks, Shawn!

Kimberlee, the activities director, is a dear. She tries mightly to get people involved in the dfferent activities. And, she is a good dancer!

We really enjoyed the Silver Bird steel drum band and dancers who performed at the Tuesday night Beach Party.

We also had a great time on the included excursion to Dunn's River Falls. Bring along a pair of aquasocks or you can rent them for $5 a pair.

One thing to note, it IS a 2 hours ride from the Montego Bay airport and the resort. DO NOT book an early flight. Our return flight was at 12:30 pm and we had to leave the hotel by 8:30 am.
Our van driver was nice enough to stop at a grocery store on the way to the airport so that we could get some Blue Mountain coffee as a better price than what you can get at the airport.

All in all, we had a great time and wished that we could stay longer.

My Husband and I just returned from a weeks stay at Sans Souci. We had stayed there a few years ago when it was a Super Clubs property and we were interested to see if it was different. On whole, our experience was again excellent.

The transfers to and from the airport were efficient and comfortable. We did not have to wait at either end.

We had a lovely ocean view balcony room which was bright and airy. The rooms had a basic face lift since our last stay - they are now primarily white and blue. Our room had a nice sitting room with a couch and chair. There were two flat screen TV's in the room - one by the bed and one in the sitting room. The bathroom had a large shower unit but no tub.

The whole resort appeared consistently clean and well cared for.

We don't have very high expectations of food in the Carribbean but the food at Sans Souci was excellent at all three restaurants. We particularly appreciated the reasonable size of the portions (read: not too large) served at the a la carte restaurants. I would suggest that the hotel consider offering a larger selection of house wines at all of the restaurants (only Chardonnay was available outside the one a la carte restaurant).

I noted that some other people had complained about the need to make reservations at the restaurants. We made all of our reservations upon arrival and had no problems. We noted that the reservation restaurants were rarely full and we suspect that the reservation requirement is the resorts way of trying to keep a handle on how many people are dining where.

The staff were very friendly and helpful. The guys at the dive shop (Leon, Roger and Lloyd) made our daily dives fun. The reef is not as healthy as some other places but we managed to spot a nurse shark and a huge school of spade fish.

We always managed to find a good place in the shade to relax and read whether by the beach or pool; there seemed to be ample spots to sit and the resort was apparently at capacity during our stay. The resort is doling out beach towels (you are allocated two towels which have to be exchanged at the beach or pool throughout your stay; you have to get a receipt at the end of your stay to prove that you turned them in) which we found a bit annoying.

I would recommend this resort for a couple who want a quiet, relaxing get away in a beautiful setting.