We visited CSA from Nov 30 to Dec 6, 2004. This is my fifth all-inclusive resort (3 Jamaica & 2 Mexico) and on an overall basis, we rank CSA as our favorite. All resorts have their strengths and weaknesses but found that the atmosphere and facility at CSA to be the deciding factors in our opinion. I did a lot of research before picking CSA and was a little apprehensive with some negative reviews. All I can figure out after our visit is that the negative reviews I read dealt with expectations not met. All-inclusive resorts in the tropics are typically expensive and that may bring with it expectations about similarly prices resorts/hotels located elsewhere.
The following are some observations (I tried to pick ones not generally covered by other reviews) with the caveat that any negatives are minor in our overall impression:
Facilities:
CSA offers a different property layout compared to the resorts we’ve visited in that the grounds feature the guest quarters scattered among many trees and natural foliage at the foot of the ocean. You feel as though you are on a tropical island. Our typical experience at other resorts featured a main complex of buildings with adjacent guest buildings in a rather open environment. The intimacy at CSA is it’s best feature and offers very romantic atmosphere. The grounds crews are evident every day and it shows as you enjoy the complex.
It may sound odd but I found the main dining pavilion to be one of the best that we’ve seen with a main open dining area surrounded by wrap around dining balcony above. I wasn’t initially impressed but as time went on, during different times of the day, I appreciated the layout and lighting, both natural and artificial.
The sports complex across the street features the spa, sports bar, Feathers, workout pavilion, 7-lane lap pool and tennis courts. All were nice and well kept. The only complaint is that on our night at Feathers, the noise from the sports bar was a little distracting.
The grounds are watched over by an unobtrusive guard staff that appears to be there to keep privacy for guests only. Safety was not a big concern before or after the trip but it was a nice touch to know that someone is watching out for you 24/7. The guards are not just at the perimeters but also have several stations along the beach and if any of the vendors lingered too long with their pitch for carved wood canes or Jamaican doo-rag hats, a guard would approach and they would move along. (This is not to give the impression that you are constantly hassled by vendors or that the place is crawling with security guards.)
Rooms
We initially signed up for an Atrium room but switched to a beachfront verandah room just before the trip. The main reason is that my wife wanted the bathtub (showers only in the Atrium rooms) and we thought that the mini-bar would be a nice feature. It turned out to be a good move for us. Because the verandah rooms are at the Negril end of the property (other end from the main dining hall), it was very convenient to have the mini bar particularly for morning juice/sodas, for nightcaps, etc… It was impressive that they offered name liquors (5) in pint bottles and the mini-bar was restocked daily. The rooms were nicely appointed but the décor could have been turned up a notch as it was a little plain. The verandah is nicely sized with towel racks and comfortable furniture. We used it everyday to watch the sunset. The new bathroom facilities (& bathtub) worked fine as the observation we’ve made at other resorts is that the first thing that goes is the bathrooms and I had read that the Atrium bathrooms needed upgrading. It is the tropics and I’m sure the corrosive nature of the environment plays havoc on the plumbing. The bed has a very comfortable mattress and classy cotton coverings. A beachfront suite may not be worth the premium in the verandah area as oceanview rooms are not that far away from the beach but there is something to be said for being within 150 feet from the surf. We liked that there is a hot tub in this section.
Food
There’s plenty of it and lots to choose from. The food is well chronicled in other reviews so I won’t dwell here but guys, if you like spicy, grilled meats like I do, you’ll be in clover. The jerk chicken and pepper steak was outstanding. I eventually went over to the sports bar and had the jerk sausage pizza and I liked so much, I came back three times while we were there to enjoy it. The only suggestion I have is that there should be a self-help beverage station with sodas and beer in the main dining pavilion. When it was real busy in the dining room, it would be a big help to all to go get it yourself rather than burdening the staff/bar with common drink orders.
Entertainment
The majority of the nightly entertainers were good and credible. The guitar/cello duet (The Enchanting Duet) played at Feathers the night we ate there and they are very enjoyable. We heard them the last time we were in Negril at Grand Lido and we were pleased to here them again. This time, we did get to buy their CD. The talent at the Beach Party was a little weak and needs some work but they could keep the fire blowing.
Staff
The reports are true that with smiles and thank you’s, the staff responds very well. I found them always willing to help. Sure, there are times that service is slow at the beach bars or in the dining areas but when you look around you notice that everyone is working hard so there’s nothing to get excited over. I am sure that staffing is a major challenge for any of these resorts and I think the CSA staff deserves 5 stars.
Guests
The clientele is very eclectic and we liked the diversity. We saw couples from young to old. I would estimate that about 1/3 of the guests were Europeans.
Golf
I played three times at Negril Hills. The course is very playable (6500 from the tips) with nice elevation changes and hole variation. The greens were in great shape with the general course conditions average for a public facility. The course will not crack the world’s top 100 by any means but I found it worthwhile enough to take my clubs. It is a very athletic walk considering the many hills. I wanted to play first thing so I could get back to the resort and enjoy the day. I skipped the free shuttle and hired a cab to take me over each day at 7:15. On my first day, I didn’t know what to expect but met one of the caddies upon arrival and he took care of me. Shelton asked me if I was playing alone and if I was walking. When I responded that I was, he led me to the first tee and we began play at 7:30 with expectation to turn in my golf voucher and pay the caddie fee at the end of the round. (Caddie Fee=$14 not including tip. Tips average between $10-15/round) A round took a little under three hours and I was back at CSA before 11am each day I played. There were some traffic problems when making the turn as they use both tees to accommodate early morning golfers but the caddies are good at marshalling play. Shelton is a very pleasant young man and I enjoyed his company for each round as he agreed to caddie for me any day I played.
Misc
I liked the fact that CSA offers free internet on four computers located on the balcony in the lobby complex. Made it nice to check in with world when the urge came which wasn’t very often.
I wonder about how the resort will accommodate the people from the extra verandah rooms, now under construction. The busiest days were Friday/Saturday and the dining pavilion was packed. I can’t imagine throwing another 150 people into the mix at peak times. We did find out that Sunday is lightest traffic day and that was a nice aspect to our last full day.
Overall, Swept Away is a top shelf tropical resort and I would not hesitate to recommend it to anyone. Remember though, all-inclusive tropical resorts are not for everyone so beware.











