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Sunset at the Palms: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 410 reviews
410 Reviews
5.0 of 5 stars
302
4.0 of 5 stars
72
3.0 of 5 stars
20
2.0 of 5 stars
12
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 99 hotels in Negril
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  • Rooms: 86
Address:
Norman Manley Blvd
Ruthland Point
Negril
Jamaica
Check Rates: $381 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sunset at the Palms

( 38-42 of 410 )
“Paradise at the Palms”

Sunset at the Palms

May 12, 2008
1/1 found this review helpful

We found this resort in a brochure and were immediately impressed by what we saw. This resort was appealing because of the small, intimate setting. For us, it was an ideal location for a wedding!

Upon arrival we were greeted with a cold towel and a bottle of champagne. Immeidately we were impressed wtih the beautiful grounds and outstanding service. Our room was decorated with rose petals and was exactly as we had imagined. All of the photos you see posted on this site are a true depiction of the comfortable and clean accommodations.

The next morning we met with our wedding planner, Charm, who reviewed our wedding package selections and finalized some minor details. We opted for a small and simple service however we witnessed several other weddings that were more elaborate. Charm was willing and capable of organizing an event of any magnitude and despite a busy schedule she helped organize a special birthday celebration on short notice.

Both the buffet and a la carte restaurants offered a wide range of delicious foods. The a la carte restaurant was open four nights a week and can truly be considered fine dinning. The service in both restaurants was outstanding. The friendly and outgoing staff made dinning an enjoyable experience. Servers and chefs also went out of their way to accommodate my son's food allergies. They brought in ice cream as he was not able to enjoy any of the other desserts. We looked foward to our morning cup of coffee, it was "liquid gold"! The beach front grill was also a great lunch alternative, with jerk chicken, grilled snapper, hot dogs, hamburgers and sandwiches, served with fresh fruit or fries.

All of the staff were friendly and quick to accommodate any request. We have never stayed at a resort or hotel with better service. We were always greeted with a smile and "hello" by the front desk clerks, servers, maids, bar tenders and gardeners.

The beach lies along Bloody Bay, which in our opinion was the nicest stretch of beach in Negril. There were few resorts along this stretch of beach and this resort offered the most serenity. There were water activites available and the snorkelling in the area was amazing.

The spa offered a variety of services, from massages to manicures. On the day of the wedding, my mom and I had our hair styled at the salon. I was very pleased with how it turned out.

We highly recommend this resort, it left a lasting impression and we look forward to returning!

  • This TripAdvisor Member:
    • Liked — the service
    • Disliked — not applicable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sublime_08's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: May 12, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $381 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise”

Sunset at the Palms

May 12, 2008

We just returned from a weeks vacation at Sunset at the Palms, Negril. This resort was unbelivable...the staff was superb. This is very child friendly (we couldn't have asked for our children to be treated any better). The resort was extremely clean, the surroundings were very peaceful and the scenery was just beautiful.
We would highlghy recommend this place to anyone and everyone. Thank you for such a wonderful experience.

  • This TripAdvisor Member:
    • Liked — the staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amiepow's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: July 16, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $381 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“perfect!”

Sunset at the Palms

5 of 5 stars
lakeland, fl
May 12, 2008
1/1 found this review helpful

Staying at Sunset at the Palms was absolutely fabulous! This was our first time to Jamaica and to an all-inclusive. We orginally chose SATP because we got a great deal.
If you are looking for a wonderful and quiet resort then this resort is for you. The grounds are beautiful, We really enjoyed our treetop room. It was nice not to be surrounded by other guest.
The staff was the happiest and nicest people you could ever met. It did not matter where they saw you on the grounds of the resort they greeted you like an old friend! We enjoyed having some shade trees at the beach to relax under after a few hours in the sun.
Everything was perfect and I would recommend this resort to anyone wanting a quiet and relaxing vacation in Jamaica!

  • This TripAdvisor Member:
    • Liked — The grounds of the resort
    • Disliked — The food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pstinson5's Summary
Date of Stay: May 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: October 11, 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $381 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Can't wait to go back!”

Sunset at the Palms

5 of 5 stars
Calgary
May 8, 2008
1/1 found this review helpful

We just returned from our 2nd trip to SATP and can't say enough great things about it. The property, staff, food, beach - everything is amazing. Our only fear is that more people will discover this little gem and it will be harder to get a reservation!

We were first there for Christmas 2006 with our 18-month old and had a great time then. It was our first experience with an all-inclusive and I think we really lucked out to find SATP on our 1st try. The resort doesn't cater specifically to young families, but the staff are most accommodating and we were able to work around any challenges (i.e. 7:00 pm is a pretty late dinner time for small children, but we managed). The beach is also excellent for kids - clean, soft sand and warm, shallow water.

We weren't planning a winter trip this year, but after some late snow in April, we changed our minds. Unfortunately, we weren't able to book at SATP with such late notice so we thought we would try the sister property in Montego Bay (Sunset Beach Resort). We have a 1-year old as well now and thought it might be OK since it is more family-oriented.

Well, after 2 nights at Sunset Beach we felt really disappointed and missed SATP tremendously. Sunset Beach is too big, busy and not nearly as nice in any respect - we'll do a separate review of that place though. We decided to give SATP a call to see if there was any chance of transferring over. Happily, they were able to accommodate us in one of the newer family suites for all but our last night (we ended up in one of the older, original Negril Cabins but that was fine).

We and our boys had a fantastic time and are so happy that we were able to return. We have heard from people who have stayed at many different all-inclusives and say that none rivals SATP. We love its small size and the attention to detail that affords. The staff all remembered us and seemed genuinely happy to see us again. The food is always excellent and offers enough variety to suit both adventurous adults and picky children. The rooms are very clean and comfortable, and we find the service excellent in all respects. We also really enjoyed meeting the other guests.

We (and our children) are quite seasoned travellers and have rather high standards. We have stayed at some excellent properties in North America, Asia and Europe. As much as we are tempted to try another all inclusive somewhere else, it is difficult to imagine that we would find anything we like as much as SATP. In fact, we are thinking of making this an annual event. That said, we might try a different time of year. The weather was still great but our one minor issue was the sand flies - we are all covered in bites this time (didn't bother us last time in Dec.). We are told they are worse this time of year because it is crab season. Not sure why those correlate, but Easter is supposed to be the best time to go - best weather and fewest bugs.

Many thanks to Mrs. Powell and the rest of the staff for a wonderful vacation - see you all next year!

Erin, Mani, Oli & Gabe

  • This TripAdvisor Member:
    • Liked — Small, quiet and relaxing resort
    • Disliked — Sand flies!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunview's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: September 07, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $381 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just Perfect”

Sunset at the Palms

5 of 5 stars
Knoxville, Tennessee
May 8, 2008
1/1 found this review helpful

After researching resorts/hotels for months, I selected SATP based largely on the overwhelmingly positive reviews. The resort suited my criteria perfectly, and we were not disappointed in any way. SATP is absolutely deserving of every compliment received in these reviews!

Accommodations: The tree house-style guest rooms are unique to SATP and when blended with the lush tropical landscaping, the overall effect is intimate and romantic. The room itself was very pretty with a large (in my opinion very comfortable) bed, a writing desk, bench and entertainment armoire. (Tip: if your partner loves the a/c as much as mine, you may need to request extra blankets. The bed is appointed with a sheet and thin coverlet). The front porch was very private, with a daybed and small table. We absolutely loved hanging out there with the birds and tree frogs serenading us morning into night! The bathroom was equally nice with slate floors and shower (large enough for two) and a small closet. I do agree with the reviewer who stated the lighting was low, but this was not really an issue for me. (Tip: there is not an endless supply of hot water-showers may be limited to approx. 10 min). If you tend to overpack as we did, you may find storage space somewhat tight but doable. My only surprise was the coffeemaker. I assumed it would be a coffee pot. However, in the room is a pot to heat water with a selection of instant coffee or tea.

Grounds: Stunning! Shorty and the groundskeepers take a great deal of pride and invest a great deal of time and effort in maintaining the property. We spent hours strolling the property (10 acres!) and photographing the flora and fauna. We thoroughly enjoyed the nature walk with Shorty. (Tip: Shorty is very thorough-our walk lasted about 2.5 hrs. However, you can stroll along for as long as you like). The pool and Bamboo bar were very nice, never crowded. While the pool bar did have a T.V. in the background, the volume was never up while we were there. This is also where the nightly entertainment is held.

Beach: Again, stunning! Although the resort was booked to capacity during our stay, the beach never felt crowded. The chairs and towels are plentiful, as is the shade. We never encountered excessive noise from neighboring resorts. I found it quite tranquil. The beach vendors were not as numerous or aggressive as I was prepared for. We did encounter a few, however a simple "no, thank you" is sufficient. The stroll from the resort to the beach is short and quite worth it! There is a crossing guard stationed near the entrance to help you cross safely.

Food: I found the food to be above average, with a nice balance of more "americanized" offerings and traditional Jamaican dishes. There is a nice variety of fruits, cheeses, breads, meats, pastas, etc. The Lotus Leaf, open four nights a week, is a definate must. The beach grill was fantastic-we spent a lot of time there!

Staff: The icing on the cake! Every face smiling, inquiring about our stay, concerned that we were having a great time, interested in our activities, on property and off. We passed hours in conversation with these wonderful men and women. They are genuine, interesting, hardworking people deserving of the utmost respect.

We absolutely, thoroughly loved and enjoyed the time we spent here. For our first trip to Jamaica, the memories we created are special and will be with us for a lifetime.

  • This TripAdvisor Member:
    • Liked — Atmosphere/Staff
    • Disliked — I can't think of a thing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seabla's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 23, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $381 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sunset at the Palms

( 38-42 of 410 )
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Sunset at the Palms Address

Norman Manley Blvd | Ruthland Point, Negril, Jamaica