Me and my friends were visiting Puerto Rico for the Fisrt time. We were going for a three day concert Of Olga Tanon. The Hotel was ncie, since we had an ambasaddors room we had to check in the Penthouse upstairs. That was not an issue , the receptionists did not greet us with a smile nothing, seemed like she was bored of her job. But it was ok checking in, like 5 minutes. our room was in the 6 floor. when the elveator open it was a beautiful grand entrance, i liked the room very much, it had a small fridge too. The balcony was nice but i wished the view was to the beach its not but the great thing about it around the corner two blocks away is access to a beautiful beach. room serice came everyday, we had towels , water, and chocolates everyday. on the street were the hotel is ashford avenue tehre is alot of restaurants and nightlife there. Really nice. I had no problems throughout my stay.The pool upstaris is nice and there are chairs and free towels, also the business center is very accesible. teh view form the top is great...I would recommend

My husband and I stayed here before a flight to Dominica earlier this year. The location was outstanding but the hotel itself left room for much improvement. Based on the physical structure of the building we assumed it was not constructed to be a Radisson. It has an overall feeling of “disjointedness”. The taxi dropped us at the entrance to the hotel which is actually on the side of the building. There was no one to greet us and help with luggage. This would present a problem for older guests or people with disabilities. The lobby entrance is dark, thick with cigarette smoke and generally feels dreary.

We paid for Ambassador’s Club level services and it was a waste of money. The room itself was average and the bathroom was tiny. However, on the plus side, the Sleep Number bed was outstanding. We were supposed to have complimentary bathrobes and had to call for them. Another service we paid for was nightly turndown service which we never received. The room safe did not work properly so we requested service. The “expert” came and whatever he did left the safe still not working. Hot breakfast was supposedly included with the cost of the room; it was not.

The hotel is constructed in such a way that many things simply do not “flow” physically. One selling point for the Ambassador’s Club is private check-in and check-out but this is done on the top floor of a separate tower. The swimming pool and billiards room are also located in a separate tower. We expected that at the very least they would provide a written explanation of where things were located on the property but that didn’t happen. This made for a frustrating stay to say the least.

Overall, we felt we paid far too much money for what we received. We’ve stayed at much cheaper hotels with nicer accommodations and better service. Checkout was a zoo and the clerk was not the least bit concerned that we were dissatisfied. We were scheduled to stay at the Radisson on our way back from Dominica but changed our hotel.

Completely separate from the Radisson, the location is outstanding. There are several stores and some great restaurants within walking distance – be sure to check out Yerba and the Asian Fusion restaurant down the street. The local bus (Number 21) costs only 75 cents and goes to Old San Juan. If you feel like walking about an hour, you can walk to Old San Juan. The beach is a couple of blocks from the hotel.

We strolled along the main street at night and never felt threatened in terms of safety. There were always tourists and joggers out and about. We do not recommend the Radisson but do highly recommend this area of San Juan.

We stayed here for one night prior to a cruise out of San Juan. I have stayed in various Radisson hotels on business over the years, but this one really does not fully measure up to their usual standards.

We arrived quite late on a flight from Atlanta, together with about 25 others. It took well over an hour to get checked in. Despite knowing that they had a lot of late-evening arrivals (they acknowledged this), there was only one person plus a junior/trainee on reception. There were however plenty staff in the casino - maybe this says something about their priorities.

The rooms and public areas are fine, if a little jaded and careworn. Service was generally poor - there were not nearly enough staff covering breakfast so tables were not being cleared to make way for new arrivals - who had either to stand and wait, or start clearing tables themselves . But the real kicker was that they completely ran out of clean cutlery and started handing out sets of cheap plastic cutlery!! This is not the Radisson standard that I am used to.

In summary - fine for one night if you have to, but at this price you could do a lot better - there is no excuse for inadequate service at this level of hotel.

I stayed here for six nights in February '08. I booked my reservation directly with the hotel and had a suite on a concierge floor. Part of the attraction was that the package included complimentary continental breakfast, and also an honor bar/happy hour.

When I arrived for check-in, I was told I that because I had an Ambassador Club reservation, I should check in upstairs in the club, located on the penthouse level. Unfortunately, I wasn't directed to the proper elevator bank, so it took me a while to find the right place. There a woman was waiting with the key to my room. I'd been told downstairs that she would explain all of the amenities due to me, but she had little to say, and only answered my questions with as short a reply as she could muster. Not my best first impression. Also, it seemed counter-productive to send me up to the penthouse to check in, only to have to go back downstairs to my room, all the while toting my luggage.

I stayed in a mini-suite on the 7th floor. The living room had a TV, desk and chair, two arm chairs with an ottoman, a fridge and wet bar with a complimentary bottle of water. The front room had no windows and was rather dark, but the bedroom was bright and sunny, with ocean views off the balcony, another TV, a loveseat, a king-sized sleep number bed, and plenty of storage space. I found the decor rather staid, though, brown tweeds and greens, not the brighter, more tropical color scheme I would have expected. Nevertheless, everything was clean and seemed to be in working order, and I loved sitting on the balcony in the evenings listening to the sound of the coqui.

It was convenient having plenty of cabs lined up outside the hotel whenever I needed to go anywhere. There are plenty of restaurants of a nice variety within walking distance, and Ashford Avenue is sort of the main drag in Condado for restaurants. However, if you're looking for souvenir shops this is not the place to be. The beach is only about a block and a half away, but there were high surf warning signs posted, and I saw only a few people on the sand. Also, the winds were so strong it was almost unpleasant to be down there.

I tried the happy hour the first night. You fill out your own bill, which then gets added to your room charge. The bar is moderately stocked, and it's all do-it-yourself. Mixed drinks were somewhere around $4.25, but I paid $2.25 just for a small bottle of ginger ale. The hors d'oeuvre were nothing to write home about: some cheese cubes with crackers, crudites, and one hot dish of sliced sausages with onions. The continental breakfast the next morning was slightly better appointed, with fruit, hot & cold cereals, yogurt, breads and pastries. However, I didn't take advantage of either service after the first time.

When I wanted a heartier breakfast I ate in the Ambassador Grill, which is only reached by going all the way downstairs and crossing over to a separate elevator that only takes you there. They have a pretty comprehensive breakfast buffet for something like $12.95. I went to happy hour at the grill once as well. It's 2-for-1, and on Thursdays it's ladies' night at the lobby bar, where ladies drink free. We tried to go there, but the live entertainment was so loudly horrendous that we retreated to the calmer environs of the restaurant. I wasn't impressed with any of the live entertainment I saw during my stay there, although the small lobby lounge was always full. A better choice is to go to the Marriott in Condado. On Saturday nights they have live salsa and merengue bands in the Lobby Lounge, and huge bar area as soon as you enter the property. Drinks and entertainment were much better than at the Radisson, and it's only about a 5-10 minute walk away.

I found the staff friendly enough and very responsive the couple of times I called upon them, other than the woman working in the Ambassador Club. I also had turndown service in the evenings. My only complaints were that the elevators really did not work well. The one in the restaurant refused to go down one day when I was on it. When I went back to the hostess station to report it, she didn't seem surprised at all, and directed me out through a back way. Also, the single elevator that served the tower in which I was staying would often balk before it would finally go downstairs. Also, while my friend on the 8th floor said she couldn't hear a thing in her regular room, there was this annoying noise coming from either upstairs or next door to my room the entire time I was there, at all hours. So that, combined with the fact that I couldn't seem to identify my "sleep number", led to some restless nights.

I would recommed this hotel, but not overly enthusiastically. I am already planning another trip back, but this time plan to stay in Old San Juan. That's where I ended up taking cabs to most of the time, and at $12 a pop I figure I might as well stay down there next time.