Just returned from Puerto Rico and six nights At Wind Chimes Inn as part of a group of about 25 people attending a wedding and reception in Old San Juan. This inn is a great place to stay if you want an alternative to the large resort hotel atmosphere while still being close to the beach (a five minute walk) and near many nice shops, restaurants and casinos. It is located in a residential neighborhood , and the whole property has a cozy B&B feel to it. Although not overly friendly, the staff is competent and efficient (Felix at the front desk is the star of the group); the rooms are attractive, clean, but not luxurious, and a little smaller than some people may prefer. We don't spend a lot of time in the room, so it worked out perfectly fine for us; if you expect to do more than sleep, shower, and sit in rattan style chairs and watch TV or read a little after a busy day, you will probably be disappointed.
The pool area and elevated sun terrace are near the street but a stone wall surrounds the area to provide some privacy. The boat bar a few steps away provides a welcome oasis with a limited menu (breakfast and lunch) and reasonable prices for food and drinks. The bar tenders were very friendly and the whole place has a very laid back, casual feeling to it.
Unlike some other reviewers, our whole group did not feel nickel and dimed to death ; we felt they gave us good value for the prices they charged.
Driving and parking in San Juan is a REAL CHALLENGE, so you might want to think twice about renting a car unless you plan on visiting other parts of the island. Although the cab fares do add up, it's the way to get around here if you go somewhere beyond walking distance. Public transportation is available and cheap, but we found it took a lot of time to get anywhere; service is a little erratic sometimes.
All in all, we had a wonderful stay here. Be sure to visit their sister property down the street (the Acacia). Windchimes guests can take advantage of their huge hot tub area and fine restaurant.

My wife and I were on our honeymoon for our Puerto Rico trip. We felt we paid too much for what we received. First of all, it seems like Wind Chimes Inn charges about 25% tax when everyone else on the island charges about 9%. We paid over $150 per night with taxes included when we only booked the room for $120 per night - do the math, that is a ton of "taxes". We didn't know better though, because it was the first hotel we stayed in. The room was nicely decorated but pretty small - also, we were given a room right beside the lobby and the front door, even though we told the lady at check-in that we were on honeymoon and wanted some peace and quiet. This definitely caused some problems, what with the spring breakers slamming doors and yelling in the lobby til about 3:30 am every night and the hotel not doing anything to calm the freaks down. Nothing is complimentary and you WILL get nickel and dimed more than anywhere else. Also, the hot water seemed to be non-existent half of the time - take a quick shower if you stay here. It is close to the beach and shops and restaurants which is nice. Also - no parking unless you want to pay $10 per day, and it is pretty difficult to find a spot near the Inn. All in all, the Inn is clean and nicely decorated, but we felt it is overpriced and doesn't offer very good service or value. As a recommendation, we stayed at another hotel in San Juan called the Oceana Hostal Playero on the latter part of our trip and enjoyed a much quieter, nicer, and much less expensive stay. Hope this helps!

My fiance & I stayed for 7 days and found the service to be friendly and welcome. We were initially booked at Wind Chime but was "upgraded" on arrival. Turned out to be a pleasant surprise. Our room was quite small...but never planned on being in it much anyways. Had a good view...easy access to the LARGE hot tub, which we used nightly. Restaurant in hotel was absolutely fabulous...amazing food & great service! Make sure you make a reservation, well worth your time and money.
Beach was 1 minute walk away...clean, large with a stunning sunset. At Wind Chimes had a small but pleasant boat bar...friendly service..but a little pricey. Lots of restaurants, shopping, pharmacies, etc, within a couple blocks. We really enjoyed the greek restaurant just up the road. We rented a car to explore...well worth it...but be careful driving...drivers tend to be impatient.

Don’t count on staying here just because you have reservations. We reserved four nights at the hotel many months ago, and were looking forward to staying here. We arrived on the 14th, reservation number in hand, the person at the front desk looked us up on the computer, then informed us that yes, they had a room all ready, for ONE night. We told her that we reserved four nights, but to no avail. She checked and checked and she was ever so sorry, but nothing was showing up, and there was absolutely nothing available except for that one night on the 14th. Considering that the hotel has a three day minimum stay policy it remains a mystery to us how we were booked for only one night when we reserved. But when we asked, we were told that the person who supposedly made the mistake when she reserved for us was no longer working there.

The desk person did try to help us and called several other places to try to find us a room, as did the lady who I believe was the manager, but this being Valentine’s Day as well as President’s Day weekend preceding winter break and cruises for many people, there was absolutely nothing available in the price range similar to At Wind Chimes Inn. Finally we were able to find a room at the Condado Plaza (which I will review separately), but that meant that this vacation cost us more than twice as much as what we were originally counting on spending. And, as the icing on the cake, we had to spend another 14 dollars to take a second taxi to the Condado Plaza from this hotel, on top of the 16 from the airport to Wind Chimes.

I think as a gesture to make up for the ineptitude in making reservations, they could have offered to pay for the second cab, or at the very least, offer us a drink on the house before we left for the Condado. But aside from “so sorry,” nothing was offered.

So, my recommendation is to call and double check your reservations before you leave for the Wind Chimes Inn; don’t assume that just because you have reservations you will actually end up staying here.

To be fair, I want to point out the "terrible" experience rating (one star) reflects only the lost reservation and stress of not having a room after a long day of travel. It does not reflect the hotel itself, such as rooms, restaurant, or service. For all we know, that may have been wonderful. We just didn't get to experience it.