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Best Western Pierre: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 83 reviews
83 Reviews
5.0 of 5 stars
28
4.0 of 5 stars
19
3.0 of 5 stars
10
2.0 of 5 stars
19
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 38 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 183
Description: The Best Western Hotel Pierre offers the highest standard of personalized service and comfort for the corporate and leisure traveler. Centrally... This description is based on information provided by the hotel.
Address:
105 Calle de Diego
San Juan 00925-3313
Puerto Rico
Check Rates: $164 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Pierre

( 8-12 of 83 )
“Approach with caution”

Best Western Pierre

2 of 5 stars
Vancouver, WA
Mar 3, 2008

We arrived late in San Juan and would be leaving early the next day. We have had good luck with BW in other places, but this was not the best experience. The lobby is beautiful, but the room was dank, smelly and incredibly in need of a thorough cleaning and refurbishing. I refused to go bare foot. The smell from the AC was absolutlely awful. We could not wait to check out.

We also found that the front desk was less than helpful and on the verge of surly when we arrived. The next day, we needed a cab to get to Farado to catch the ferry. I had called the week before to check on arranging transportation to the ferry and was told to make arrangements on arrival. At check in we were told we could catch a cab in front of the hotel in the morning for about $80 The next morning, the clerk told us that taking a cab was out of the question and that we were going to need to rent a car, leave it at the ferry and pick it up on the way back. ! She then proceeded to try and find us a car. In the meantime, my husband walked outside and negotiated a cab . . . for $60. I don't know if the clerk really didn't know, or was working on getting a kickback on the rental.

Needless to say, the next time - Holiday Inn Express.

  • This TripAdvisor Member:
    • Liked — Relatively close to the airport
    • Disliked — level of cleanliess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
01George's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: March 03, 2008
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
hotelpierre, Assistant General Manager
(Management representative)
Mar 6, 2008
Dear Tripadvisor user, allow me to start by apologizing for not meeting your expectations during your last trip to our hotel. I would like to make it up to you and rectify your past experience with us. Please contact me at jcepero@hotelpierresanjuan.com. We have recently done some changes and upgrades to our hotel, and would like for you to enjoy them, this including our rooms. I would like to also apologize for the confusion at the front desk regarding the information given towards your trip to Fajardo. Fajardo is 1 ½ hours from San Juan and taxi fare is $80.00 one way - $160.00 round trip. This fare is established by the PR. Tourism Company. We usually suggest renting a car because it is cheaper ($30. to $40. a day) and you would be on your own time enjoying more, because it is harder to get a taxi back. Again, please contact me at the e-mail above, I would like to assist you in your future plans to PR. and personally meet you.
Jose Cepero
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“pleasantly surprised”

Best Western Pierre

4 of 5 stars
Bath, OH
Feb 22, 2008

I was pleasantly surprised by the accomodations at the BW Pierre. From reading the reviews, it sounded like the rooms would be shabby. However, our room looked like it had just been renovated. The furnishings were quite nice. It is in a good location - a short walk to Condado & the ocean. The staff was excellent. They suggested we save money by taking public transportation to Old San Juan, rather than a taxi. The bus stop is right outside the hotel. I booked our room directly with hotel, after reading the hotel manager's posting on this site - I got a very good rate & a very nice room. The restaurant food was good.

  • This TripAdvisor Member:
    • Liked — nice furnishings
    • Disliked — lack of functionality of the bathroom furnishings - hard to access toiletries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SW-travel's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 02, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel and Location”

Best Western Pierre

4 of 5 stars
Saint Petersburg
Feb 20, 2008

Very nice people. Nice hotel and accomdations. Great small pool area. Small gym needs new equipment. Wonderful location. Close to beach and shopping.

  • This TripAdvisor Member:
    • Liked — Just great place
    • Disliked — The gym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afjoe1's Summary
Date of Stay: February 2008
Visit was for: Other
Age group: 25-34
Member since: February 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not impressed”

Best Western Pierre

2 of 5 stars
Chicago
Feb 18, 2008

We stayed at the Best Western in mid-February 2008. The hotel was nice everywhere but our room. The lobby, bar, and pool looked nice but our "pent-house" hotel room was not. It was extremely small and needed a lot of work. I would not recommend this hotel.

  • This TripAdvisor Member:
    • Liked — the look of the lobby and pool area
    • Disliked — our room!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lcstine's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: September 17, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
hotelpierre, Assistant GM
(Management representative)
Mar 12, 2008
Dear Tripadvisor User, I feel regretful that we were not able to satisfy you with your room during your past stay with us. We have indeed made various changes to our property to enhance our product. We have our Garden Wing with new remodeled rooms and are looking into some changes in the tower as well in the near future. We hope that if your future plans bring you to P.R. you would give us another opportunity to impress you with our remodeled rooms and great service. Please feel free in contacting me at any time at jcepero@hotelpierresanjuan.com to assist you with your travel plans.
Jose Cepero - Assistant GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A modest, middle-of-the-road hotel - a good for those on a budget”

Best Western Pierre

5 of 5 stars
Colorado
Jan 24, 2008

The Hotel Pierre was a great stay for someone on a budget (as we were). The lobby was nicely redecorated (according to other reviews), and although the room was small and needed some updating, it was nicer than a Motel 6 in the states. The staff were all fantastic - very helpful, spoke great English, and were ready to help us with our needs. There were always taxis out front if needed. The main drag in Condado was a two block walk to the north and a turn towards the west - the longer you walk, the more you find. It's not like a typical tourist strip - the restaurants were interspersed with houses and local businesses, but if you're willing to walk (or take a taxi or bus), you will find something to eat - or a casino to lose some money in! There are multiple beach access points - we enjoyed walking the beach closest to the hotel, but sunbathing down nearer to the Mariott. Although people will rent you beach chairs here, we were able to find free ones outside of beachside hotel areas. This part of San Juan doesn't seem like the most tourist-y part of town, but I always felt safe, and the frogs kept us company with their calls when we walked back to our hotel at night. One last note - the front desk helped us rent a car from a local company - Target - which was cheaper than some of the national chains, and they were some great people, very helpful and friendly, to rent from. We enjoyed the rainforest and eastern coast for a day, and returned the car that evening so we didn't have to pay or mess wtih parking a car overnight.

  • This TripAdvisor Member:
    • Liked — Lobby and pool area
    • Disliked — Not the best location, but you get what you pay for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
skyedobb's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 24, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
Was this review helpful? Yes No
Check Rates
Average price*: $164 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Best Western Pierre

( 8-12 of 83 )
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Best Western Pierre Address

105 Calle de Diego, San Juan 00925-3313, Puerto Rico