We booked this hotel after reading the other Tripadvisor reviews, but were majorly disappointed once we arrived. First off, there was no one at reception when we arrived and my husband had to walk around the hotel before finding a staff member. Second, our room was stuffy and smelled like no one had opened the windows for a while; there were large patches of black mold growing in two different areas on the ceiling; and the rug was dirty and had paint chips all over it (probably from decaying paint that had fallen from the ceiling). Third, we had a rental car with us and their parking system was inane -- the gates are not automatic and are raised only when the receptionist happens to see your car in her security monitor. One time, we said bye to the receptionist, who knew we had a car parked there, and she didn't bother raising the gate for us. That meant walking back in and telling her to raise the gate. This receptionist was also extremely surly and gave us commands accompanied by cold looks, rather than talking to us like a regular human being. Their complimentary breakfast was okay and the water pressure in the shower was good...those are the only somewhat-positive things I can think of about this place. I'd rather spend the extra $50 next time and stay at the Holiday Inn Express, which is right next door and looked ten times better.

We were surprised by how nice this Comfort Inn was. Very conveniently situated in the Condado district, within walking distance of some good restaurants. The room was fine - large enough and clean. The bathroom was certainly adequate for 3 nights stay. Top marks to Juan on Reception who was not only pleasant and friendly, but also knowledgeable about San Juan. We asked plenty of questions and he always knew the answer!
We did not hire a car until we left San Juan, but there appeared to be adequate off street parking right in front of the hotel and a taxi rank just outside. I would definitely stay there again without a second thought.

Based on reviews here i took a chance after a bad stay in another hotel last time and was i ever happy. Greatlocation for shopping and restaurants in Condado and very close to cruise ship piers. A/C was great, my 6th floor room had a partial view of the ocean, and best of all its not directly on Ashford Ave. which is VERY noisy. Great staff tooOnly downside is the pool is in a tight little spot and gets very hot but the beach is just a block away!
Will return again.

We stayed in a "suite" which consisted of 2 bedrooms with a living room in between. One bedroom was next to the kitchenette and bathroom and had 1 queen bed. The other bedroom had 2 queen beds. The rooms were clean--but dark---windows faced other hotels. The living room coffee table was too large for the room and was glass--so we had to be very careful when walking by with our luggage. The breakfast was nice--plenty of food and drink--but the room was very small. It was hard to get to the food as the tables were very close. The desk clerk in the morning locked up our luggage so we could explore before getting on our ship after lunch. We walked down to Tony Roma's for dinner---did not feel unsafe, but did see three police officers on our way. We did not see the pool. This hotel is nice enough--and the price is right. We would stay here again.