Beware. This hotel pretends to be considered 5 stars, but at best they are a 3 star with ocean view. The service ranges from OK to mediocre, and the food is very expensive. The rooms are nothing to die for, and the main lobby is way too dark considering the extremely elevated crime rate of the area. If you are driving to the property you'll have to pay a parking fee. The interesting fact is that they have no personnel at the gate because a bunch of crooks assaulted them with shotguns and took all the money from their petty cash (a hotel employee actually told me this fact). So yes, crime will be at your doorstep, so be extremely careful and on the lookout.

Some of the hotel staff are nice, but in general they don't make you feel welcome to the place.

Just got back after 4 night stay. The hotel itself is great , exceptionally clean, well maintained and quiet. There are staff members that need to be trained in hospitality and being cordial. They have a little casino which caters mostly to locals and unfortunately theres a lot of nepotism. Customer grievances are handled hap-hazardly and unprofessionally. The wait staff really try to treat customers like family and do a fantastic job. The casino rates players but All I was able to get after 4 days of blackjack at $10 a hand was 4 virgin pina coladas, I took them. The slots are just tight . Since its that nicest hotel in the area I don't have much to choose from. Since my family lives in the area I have to deal with it. If you come here hope for a positve experience but remember youv'e been warned. It's in a isolated spot, there plenty of sun but beach is like volcanic ash. They charged $4.50 for guests to park overnight even thoough I was in the casino playing but locals have parking validated. They charge a $11.90 resort tax and there are no boats, kayaks or beach toys. They have a little gym and restaurants I did not patronize. A day trip to Ponce area can be done in three hours.

This is our third visit to Ponce Hilton. In addition to its excellent staff, Ponce Hilton offers many amenities at a reasonable rate. We walked around the grounds (kept very clean) in the morning and used the fitness center and the pool in the main hotel. We did not have time to use the pool at the Clubhouse, but we highly recommend it to those who prefer a quieter setting. Mosquitoes were not a huge problem. The hotel sprayed at night and kept the grounds free of debris. As for food, we had the continental breakfast and lunch at the hotel. The cold breakfast buffet offers numerous choices including fresh fruit, yogurt, soy, juices, cheeses, cereals, pastries, etc. You have the option of a hot breakfast as well. Ponce Hilton is an excellent choice if you plan to explore historic Ponce and Puerto Rico's southern beaches, forests, and other natural preserves. Before you venture out, make sure to stop at the front desk to confirm travel routes and other important information. We were planning to visit Gilligan's Island during our stay but changed our plans based on the information the consierge obtained from the boat operator when she contacted the company on our behalf. The main dock at Gilligan's had been damaged by recent period of heavy rain. The boat was still operating but accessibility was more difficult.

My wife and I drove from San Juan to stay 1 night.
The hotel is nice but not great. The hotel and rooms are dated modern.
Our room was OK, had a fridge, loved the A/C. Being a Diamond VIP, I had a selection of chocolates and strawberry and a large bottle of Fiji water waiting.
The hotel has a casino which doesn't even call my attention. A nicely styled outdoor pool, a poor, ratty fitness center, a so-so beach area (watch out for the undertow) with soft, fine dark sand.
All rooms are accessed from the exterior. We were in the executive tower which I guess is supposed to be exclusive.
NOW, the very bad part: Perhaps due to the recent rains per a local (Ponce is on the leeward side of the island--drier and hotter) or not, but there was a horrendous mosquito invasion that could not be avoided even in the rooms. Despite heavy chemical spraying, they thrived loving the recessed door and patio areas of each room. Did I mention that Puerto Rico is closely monitoring an outbreak of dengue fever? We and others were running and flailing our arms and towels when going outside the rooms--remember all rooms are accessed from the exterior. It truly was horrible. We slept with the A/C fan on high (very impressive), temp set at 60 degrees with the ceiling fan on high over the bed--we slept with the covers covering our heads all because of the mosquitoes.
Not even the "free" night using points was comforting and I still paid for parking.
Nothing great at all.