I am not sure where those who have posted a negative review about this property have stayed but I cannot believe it was at Ocean Club West. We had a party of 15 and rented 3 different accommodations. All three were spotless and very well appointed. The staff was incredible and very attentive to all of our needs. I suspect that most of the negative reviews here been from people who constantly complain about anything and everything. Those who give bad reviews I suspect also do not know how to say good morning/afternoon/evening, please and thank you. When you are visiting another country you are in their home so please treat the natives, employees and residents with respect and I promise you will get the same and more in return along with a big beautiful smile. For all concerned, all construction around the Ocean Club West property is complete. We were there for eight days just returning 7/10/08. We also dove with Provo Turtle Divers while there. The shop onsite is well stocked and manned by a beautiful lady who will take care of all of your diving needs. The diving and staff of Provo Turtle Divers were also fantastic, thank you! Last but not least thank you to all of the Front Desk associates, bellmen, grounds keepers, grill employees for what turned out to be one of our best vacations yet. We have traveled extensively around the Caribbean and the Bahamas and we will definitely return to Oceans Club West.
Tim C. and Extended family

Grace Bay is one the most beautiful beaches I have ever seen. The crystal blue water and powder fine sand is breathtaking!

The Ocean Club West was comfortable but this is not the place to stay if you desire "service" on your vacation. The open air restaurant on site is OK and the only one on the property. The hotel staff do not understand that you are their "guest" and to my disappointment neither helpful or friendly. After voicing several of my concerns with the Hotel Manager, Nat, he seemed uninterested and offered no explanation or apology.

Plan on renting a car as you will want to leave the property to experience some of the wonderful restaurants on Provo. TAXIS are expensive here. There is also a grocery IGA for staple items.

I believe when we return to Provo we will explore another property for our stay. There are a number of beautiful Hotels
near the Ocean Club and after talking with a number of people these other properties understand service.
We heard wonderful things about Point Grace, The Sommerset and Grace Bay Club from people we met . We will definitely try one of these Resorts on our next visit.

Our family of five (kids ages 10, 7, 4) stayed at OCW June 23-30 and we are puzzled by the recent poor reviews of this property. We stayed in a 2 BR ocean front condo in the Sea Breeze building.

We were never annoyed by noise even though our room was directly across from the restaurant and the pool. In fact, the pool was deserted every evening by 9 pm and the restaurant closed 9 pm as well.

We didn't see any bugs in our condo at all. I even marveled to my husband that the mosquitoes were not bad especially since we stayed out by the pool and took walks on the beach after dark. The children did not receive one insect bite on the whole trip and we did not use insect spray.

I found the pool to be very clean. Every morning I saw a gentleman vacuuming the pool, so I'm puzzled by the guests that found the pool to be dirty. There are many shrubs and landscaping surrounding the pool and the wind was rather brisk, so I can see why the pool would be dirty with leaves, but I never saw debris on the bottom of the pool and we swam everyday. We own our own pool and my husband is meticulous about cleaning it and we never noted the OCW pool being dirty.

I found the food at the on site restaurant to be average, but our favorite restaurant of the trip was Caicos Cafe which is within walking distance. We ate most breakfasts and lunches in our condo after stocking up at the IGA supermarket. The prices are expensive compared to your local US supermarket, but when you consider that everything must be shipped to the island, it doesn't seem outrageous. There were also two gas grills at the pool that were available for guests to use for grilling.

The beach was as beautiful as everyone describes. There were always chairs, umbrellas and towels available. Snorkeling was wonderful. Not much to see snorkeling at the OCW beach, but the reef at Coral Gardens was great for snorkeling. We also took the kids on a beach cruise and saw the iguanas on Little Water cay, went shelling on Ft. George cay, and snorkeling on the reef. We visited the Conch farm and the kids enjoyed learning about conch.

Overall, I found OCW is be a great family resort. It's not the most luxurious resort on the island, but for the price point I thought it was great.

we received a great deal on our room, 7 nights for the price of five, as this time is considered off season, also, we had a fifth person in the room at no additional charge (sofa bed in living room). The room and the property all seemed very well kept. Very clean, and everything in good working order. We had an oceanfront 3rd floor room(no elevators). The porches are all screened, but there really were no bugs to speak of. Grace Bay Beach is definitely the best beach I've ever seen. Powdery soft white sand, crystal clear turquoise water that barely gave a chill, no real waves or currents, so great for kids. The property had it's own umbrella, and there were plenty of them at this time of year. It's so sunny you really do need shade. I thought that the layout of the pool was great. It's actually a loop, but the edges are curved in an out in a varying pattern, creating many small seating areas with plantings between so you had some privacy and some shade if you wanted it. The staff in all areas was very friendly, and eager to go out of their way to help with any question or request. The open air restaurant by the pool was just ok. We walked down the beach (turn right leaving the steps down to the beach) one hotel over to Grace Bay club's Grille Rouge pool/beachside restaurant for much better food and service.
Of note, the Gecko shuttle is no longer in service, so if you don't rent a car you're going to spend a fortune on taxi's. Most of the taxi's that we rode in drove too fast, and took too many chances for my liking, but it seemed like pretty much everyone on the island was driving the same way. No traffic lights, lots of rotarys.
There's very little shopping nearby. There are no vending machines at ocw. The convenience store at Ocean Club (free shuttle) had very limited stock. The IGA was very expensive, as was the convenience store. If you can, buy some inflatable floats at home to use in the ocean. They're available within walking distance of ocw, but much more expensive there than at home.