We decided to stay at Grand Isle because the reviews on the Four Seasons (right down the beach) were mediocre. The rooms at Grand Isle are beautiful. The furnishings, bedding, appliances, etc. were all top notch (Bosch washer & drier, Sub-Zero refigerator, Kohler fixtures, granite countertops and stone flooring). The first floor of our unit consisted of the master bedroom and bath. Upstairs was the kitchen, living area, dining area and a powder room. Because the units are individually owned, the interior design is slightly different in every one, but the two we saw were both gorgeous and appeared to be brand new. Our unit had two upstairs decks overlooking a beautiful crescent of beach. If you need a safe in your room, be sure to request a room that has one. Ours did not even though I had emailed the resort in September when I made the reservation and was told that the rooms had safes. After unpacking, we realized we did not have one and the front desk confirmed that most rooms have them, but ours did not.
The general maintenance of the facility is excellent. The pool area is also beautiful. We were generally the only ones at the pool during our visit.
Don't expect service like you would normally receive at a Four Seasons or other high end resort (i.e nightly turn down, bottled water in room and at pool, etc.). It is the one area that prevented me from giving the resort an "Excellent" review. Although the staff was all pleasant, no one went "above and beyond" like you would normally expect from a 5 star facility.
Alex at the pool/restaurant area was an asset to the resort. He understood the hospitality business and was always available to improve the guest experience!
Continental breakfast is included in the room charge, but we preferred to take the golf cart provided with the room to go to the Four Seasons for breakfast. We had one very good dinner at Grand Isle and one very bad experience. Our friend spoke with the restaurant manager the next day and described our experience and he voluntarily took the dinner charge off of our bill.
The best dinner we had was our last night when we ate at Il Cielo at the Four Seasons. We would have eaten there every night if we had known how good the food and service was.
Overall, Grand Isle could have the potential to be a 5 star resort if they take care of some small service issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Golf