Enjoyed this hotel. Centrally located. Pretty safe area. As always, just be aware of your surroundings. Very nice staff, free internet and multiple restaurants in the hotel. Some are rather pricey. Cigarette smoke can be annoying in a couple of the restaurants. If it is an issue, stress it up front. Upon arriving, I was brought directly to my room and check-in took place in my room. They unloaded my luggage and carried it just inside the doorway. This took roughly 15 seconds. I followed my luggage and the concierge greeted me by name and took me to my room for check-in. They must have made the effort to read my luggage tag quickly. The personal attention was very impressive. The in-room check-in was quick and private. Once checked-in, you are already in your room. Most of concierge staff speak excellent english. Best staff I've come across in Monterrey. They will help with any needed details for the cab drivers and will even negotiate cab fares up front for you. They give excellent, detailed directions. If something is not right, they will go out of their way to fix it if possible. This is an atrium type hotel. Live music in the evenings. Kind of loud. Thanks to a second in-room door, it muffles the sound to a level that can be ignored. Ice machines exist using purified water. English tv selections are above average. No in-room safes.

Visited the hotel in Nov 05, the room was very clean. It had double doors leading outside which helped keep the noise of the "cover band" out completley. The breakfast was a Marche buffet style. Overpriced but very filling. The staff was very friendly especially the front door men, who helped with Taxis and directions.

I reccomend the hotel for the business traveler.

The place is very comfortable and homely. You are taken care of very well. The bearers in the restaurant understand your requirements. Well I from India and am a strict vegetarian. The song and dances sequences are very enjoyable every night. The dancers are very talented as well and always smiling.

I enjoyed every bit of my stay here from the 18th Feb to March 4th 2006.

Would like to revisit another time....!!!!

D.Sriram

The hotel was the best. No Problems at any point. All workers spoke English and Spanish. The bands every night really were great and it seemed at the end of our trip we knew everyone in the hotel. People were very friendly.

Our views were over looking the downtown area. Only a few blocks away from everything. We didn't once have to take a taxi. We walked around the shop areas with little to no hassles. Also located right across the street from the long stretch the call the Plaza. It's like there version of Central Park. The museum is in there too. Really Beautiful!!