I stayed here 20 yrs agao when this was a 5star hotel in pristine condition. In the 20 years the only thing it seems they have done was to repaint the hotel. Everything is old in it's original condition when it was built 25 yrs ago. Even the towels, all the towels are 25 years old. They are worn out and rough from being washed so many times and should be replaced. My room was on the 12 floor non-smoking with ocean view. I could here every door slam outside and my neignbors getting in all times during the night. No soundproofing here. I found the room not in A1 clean condition. The bath tubs enamel is all worn out and there were hairs from previous guests. The counters in the bedroom where sticky and not cleaned right. The TV must also be about 25yrs old as the picture quality is all pink, needs also replacing. The bedspread and sheets have small yellow spots or stains throughought and should be replaced as it seems they can not be properly cleaned. The room safe doesn't work, I asked for a tootbrush and comb & they never brought it.
The inside door lock was hard to secure and the front door screws were half coming unscrewed making you feel unsecure.
The balcony door also was difficult to lock at first. The ran out of towels on day 3 and by 5pm I had to call the front desk to complain about the towels before they finally gave me one to take a shower with.
The WIFI is not included and not available in the room but the lobby only for $$$.
I must of come during the wrong time as NO-ONE there spoke english and all the guests were Mexicans. Even though I insisted on a non-smokoing room, smoke still creeped into my private space.
My bags got lost on the plane and arrived at 2am. The bell boy called me to let me know my bags arrived. I told him i'll pick them up when I get up. 10 minutes later he is banging on my door at 2am. I was very pissed how stupid these people are.
The restaurant food is not cheap and the quality is average.
I could keep going on as this place is very dissapointing. I remmembered it as a beautiful 5star hotel many yrs ago. Now I wished I would have stayed somewhere else as this was depressing.
Don't stay here unless Crowne Totally remodels the place.
And then i'm still not sure. This is a real mexican experience you want to avoid.











