Stayed for a week. Jan 20-27, 2006. Based on previous reviews, did not expect much. Nice facility with fabulous beach and pool area. Room was adequate with Ocean view. Staff was courteous and friendly. We spent every morning outdoors, either under a beach palapa or at the pool. Very nice adult pool. Check-in and check-out extremely busy, with long lines. We had great time.

My mom & I reserved our rooms here one year in advance, and we got treated like drop-ins. When we got there we were in a group of 50 and they didn't have any of us on file. It took 3 hours for them to find the list with our names on it. The food was included which was nice, but the food was the same for every meal. We were finally given our ocean view room, and on the third night ( a Friday) a big association of people checked in and had a 2 day party outside. The party was set up right under our room. They could have moved the music and speakers farther away so it wouldn't bother their guests. Their speakers were bigger than our room (which was no nicer than a Days INN). The music started at around 9:30pm and it didn't stop until 4:30 in the morning. 5 people of our group, including myself went down to the lobby to talk to the manager and they kept saying, "It will only be another 30 minutes." Our group got rooms all on the same side from floor 2-8 and none of us got any sleep. On Saturday it was the same story, and we had to be up ready to drive to the airport at 6am. The music was so loud that it was vibrating our beds. We turn on the TV to help drown it out because, of course, that didn't work. At 2am, my mom and I finally drug our mattress into the bathroom and got maybe 2 hours of sleep. This was now 5am on my mom's birthday and we were in the resort bathroom on a mattress, I turned to her and said "Happy Birthday Mom,'" and as she was looking up at the sink plumbing she said "never again!" We couldn't get out of there fast enough. My only piece of advice is if you are looking for a nice, quiet, relaxing resort in Acapulco....it is not this one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We stayed here from December 23rd 2006 to January 1 2007. We arrived late and were put in a room on the second floor on the street side. The hall was recently painted and still smelled from it. Standard painting for the building was to leave half on the floor next to the walls. The 1st room we stayed in, there were no knobs on the TV, it was noisy from street traffic, the room smelled of sewer and the water from the drain seaped onto the floor in the middle of the night. When I had to use the bathroom I stepped in bubbles and brought it back to the bed on my feet. Maintenence came twice before we were able to talk the manager into moving us to the 9th floor. Apparently the water from above causes the drains to overflow on the lower floors. The room upstairs was better. There was less traffic noise and although the towl holders were missing in the bathroom, it was better than the first room. The beach area was busy. We usually went down between 11 and 1 and were always able to get a seat by tipping the towl guys 20 pesos. When someone leaves, they put towels on the seats so that they can give them away to savy tippers. The beach area close to the hotel is roped off. If you sit close to the ropes or on the other side of the ropes you will be swarmed all day by vendors trying to sell you something. Savy hotel goers went to the nearby OXXO (like a 7-eleven) and purchased a cheap styrofoam cooler and filled it with less expensive drinks and food to consume on the beach. Both sides of the hotel have street drains which drain into the bay where people are swimming. One side was draining into the bay when we were there. The beach water adjacent to the hotel was not as clean as other parts of the bay. We often saw candy wrappers and other things floating in the water. The pool was small compared to other hotels and alot of people were using the pool area during our stay. There were three computers available for internet access at the hotel After using them, my email was inundated with junk mail indicating that a virus exists on those computers. My son and I ate Breakfast from the menu at the hotel. Some days you were required to do the All you can eat. On those days we opted to skip and go the the close by McDonalds for Breakfast. There was live music most evenings during out stay downstairs. On New Years eve there were fireworks at all the hotels along the beach which made for a spectacular show. The staff was friendly and few spoke any English. The small store on the bottom floor is expensive. T-shirts were 139 pesos. (Much cheaper at the Wal-Mart - 80 pesos). Bus rides up and down the main road will take you to most places. For less than 20 pesos I was able to pay for my family of 4 on each trip. I would probably never stay at this hotel again. The water draining into the bay next to the hotel was the breaking point. I would describe it as a dump with a Michael Jackson face lift that still needs some work.

We arrived at our hotel on Jan 2nd around 4p.m. It took a ridiculous hour and fifteen minutes to check into our room. Once into our room, we turned the air on, which never worked properly. I had to call room service for more towels and bath tissue. For three people we were only allowed two towels per day, please explain that to me. We had to call room service every day for bath tissue and one night room service never delivered. We had to ask for a remote control control to the tv.
We had an "all inclusive" package which every time we turned around we were being charged for food, extra towels, palapas on the beach, plus the hotel staff was completely rude to us (especially my daughters) when ever we requested anything that was supposedly included in our "all inclusive" package.
Beach towels- we were only allowed two a day when there were three of us,... Please explain that one to me also. We were never waited on by pool staff for food or drinks, we always had to go get our own. German, at the pool bar was the only wait staff at the whole hotel for the 5 days that we were there that was half way decent and respectful to us.
Room service refused to deliver to our room when ever we called.
I actually had to go out and purchase my daughter dinner somewhere else when she was sick in the room and could not get out of bed to go down to the dining room.
In the dining room- every day I had to get my own coffee, and water, when the wait staff was just standing around.
Upon check out the hotel refused to help us with our airport transfer and we had to pay an extra $25.00.
I am embarrassed about our complete experience in Acapulco. This was a Christmas present for my daughters, and it was a total disaster. I will never again stay at the Avalon Excalibur or any of its affiliates. And I will definitely not recommend this hotel to anyone that I know.
Sara Kirkham
skhuchton@aol.com