We were somewhat aprehensive about booking this hotel after reading the mostly negative reviews here, but our stay turned out to be pretty good. The room was very spacious and clean. The view from the 17th floor was fantastic. The kitchen was adequetly supplied. The room service was excellent every day. The one and only negative was the sleeper sofa my two children had to use. It was absolutely the worst sleeper sofa we've ever encountered. (Most sleeper sofas are pretty bad however).The kids couldn't even sleep on it one night, and in fact took the mattress and slept with it on the floor. Fortunately they didn't mind it at all. The common areas were well maintained and clean. The pool area was small but adequate. Pool service was lightly staffed and it was generally quicker to go to the bar and get your own drinks. We never ate at the restaurants, but food at the pool was good and surprisingly inexpensive. Overall hotel experience.... if you're looking to be pampered in a plush hotel this is not the place to go, but if value and taking care of your own needs is what you want then, as for us, it was great. Location is great, many restaurants nearby, nightly walks in a safe environment, inexpensive public transportation if you want to travel further down the strip, or plenty of taxi service if you don't mind paying $5 or so to get around. Overall we had a good experience and I would recommend this hotel to others.

We stayed in Avalon Excaliber, Acapulco for 3 days. It wasn't a pleasant stay. From the time of checking-in till we left we had some problem or the other.

The rooms didn't have remote for the TV. The customer service was very poor. After making 4 calls to reception we finally got a hair dryer. There was no iron box and board in the room.

The beach near the hotel is polluted with sewage water and has rough sand. The beach in front of the hotel is full of hawkers and middlemen selling all kinds of things. They keep pestering us all the time when we were at the beach.

This is the case with almost all beaches in Acapulco. Good beaches to swim include Playa Puerto Marquez and Roqueta Island. Caleta and Caletilla are good too but are always overcrowded.

Para-sailing was good in this area. Its better not to stay here if you are so particular about cleanliness.

Getting things done at the reception took a minimum of 10 minutes each time. Breakfast was very average.

Stayed for a week. Jan 20-27, 2006. Based on previous reviews, did not expect much. Nice facility with fabulous beach and pool area. Room was adequate with Ocean view. Staff was courteous and friendly. We spent every morning outdoors, either under a beach palapa or at the pool. Very nice adult pool. Check-in and check-out extremely busy, with long lines. We had great time.

My mom & I reserved our rooms here one year in advance, and we got treated like drop-ins. When we got there we were in a group of 50 and they didn't have any of us on file. It took 3 hours for them to find the list with our names on it. The food was included which was nice, but the food was the same for every meal. We were finally given our ocean view room, and on the third night ( a Friday) a big association of people checked in and had a 2 day party outside. The party was set up right under our room. They could have moved the music and speakers farther away so it wouldn't bother their guests. Their speakers were bigger than our room (which was no nicer than a Days INN). The music started at around 9:30pm and it didn't stop until 4:30 in the morning. 5 people of our group, including myself went down to the lobby to talk to the manager and they kept saying, "It will only be another 30 minutes." Our group got rooms all on the same side from floor 2-8 and none of us got any sleep. On Saturday it was the same story, and we had to be up ready to drive to the airport at 6am. The music was so loud that it was vibrating our beds. We turn on the TV to help drown it out because, of course, that didn't work. At 2am, my mom and I finally drug our mattress into the bathroom and got maybe 2 hours of sleep. This was now 5am on my mom's birthday and we were in the resort bathroom on a mattress, I turned to her and said "Happy Birthday Mom,'" and as she was looking up at the sink plumbing she said "never again!" We couldn't get out of there fast enough. My only piece of advice is if you are looking for a nice, quiet, relaxing resort in Acapulco....it is not this one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!