I stay in hotels about 90 nights per year. Mostly on business. I am used to hotel rooms, even if the are not perfect. But the Avalon Excalibur was the worst experience I ever made: The staff was extremely arrogant even after my 1 hour !!!! wait for check-in. The noise level was so high that I could not talk normally with my friend when we were on our room. Other issues: slowest elevators ever, no a/c in lobby and hallways, dirty restaurant, ... When we checked out earlier, we were treated like criminals and were lied to. My recommendation: Only stay here if you want to mess up your trip!

Where should I start about what was wrong with the Avalon Excalibur? It began with the check-in. People lined up for a 1:20 hour wait in a non-airconditioned lobby. But I guess the worst was the overall noise level. There was not a single quite place in the entire hotel, including the rooms. Below our room's balcony was a loudspeaker with music from 9 am - 10 pm. At 10 pm, a pool party organized by the hotel started and lasted until 3 am. When we requested a different room (about 5 times), we were told that the hotel was fully booked and thus no other room available. The other problems of the hotel (hard matresses, run-down bath rooms, dirty beach, awful restaurants) almost seem to be unimportant after only 3 hours of sleep despite of earplugs. We left after the first night (although be were on a nonrefunable prepaid rate) and looked for a different hotel. Acapulco can be a great place, but not at the Avalon Excalibur!

I just returned from a stay in Acapulco. I had one night at Las Brisas, excellent and one night at the Camino Real, very good. One week at a timeshare, excellent. Final night was at the Avalon Excalibur, due to a scheduled flight being canceled.

It was given a three star rating so I presumed it would not be upscale or fancy but it was anything but even normal. The tub was cracked, the paint peeling, the tiles broken on the floor, the chairs upholstery glued to keep it together, the furniture was old and scratched, the marble in the bathroom totally stained and ruined. The beds had a dusty and musty odor. The lights were dim. The noise was very loud from the swimming pool and beach. There were no wash cloths or hair dryers or remotes for the 19" Goldstar TV. The elevators did not work so with twenty floors filled with Avalon Club members one could not get up or down easily. Calling for help with luggage, or to get a hair dryer was unanswered. The only thing this old, worn hotel has is a beach and a good restaurant.

We were somewhat aprehensive about booking this hotel after reading the mostly negative reviews here, but our stay turned out to be pretty good. The room was very spacious and clean. The view from the 17th floor was fantastic. The kitchen was adequetly supplied. The room service was excellent every day. The one and only negative was the sleeper sofa my two children had to use. It was absolutely the worst sleeper sofa we've ever encountered. (Most sleeper sofas are pretty bad however).The kids couldn't even sleep on it one night, and in fact took the mattress and slept with it on the floor. Fortunately they didn't mind it at all. The common areas were well maintained and clean. The pool area was small but adequate. Pool service was lightly staffed and it was generally quicker to go to the bar and get your own drinks. We never ate at the restaurants, but food at the pool was good and surprisingly inexpensive. Overall hotel experience.... if you're looking to be pampered in a plush hotel this is not the place to go, but if value and taking care of your own needs is what you want then, as for us, it was great. Location is great, many restaurants nearby, nightly walks in a safe environment, inexpensive public transportation if you want to travel further down the strip, or plenty of taxi service if you don't mind paying $5 or so to get around. Overall we had a good experience and I would recommend this hotel to others.