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Melia Azul Ixtapa: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 264 Reviews
5.0 of 5 stars
57
4.0 of 5 stars
112
3.0 of 5 stars
35
2.0 of 5 stars
32
1.0 of 5 stars
28
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 28 hotels in Ixtapa
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 400
  • Address: Boulevar Paseo Punta Ixtapa s/n Lote 2 Ixtapa 40880 Mexico
Property Type: Resort (All-Inclusive)
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Description: Multistory Resort Hotel located on Playa Olivero on Mexico's Pacific Coast, 25 minutes from Jose Azueta Int'l Airport. This description is based on information provided by the hotel.
Business Center Fitness Center Restaurant Room Service Swimming Pool
Check Rates: $454 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Melia Azul Ixtapa

( 10-14 of 264 )
“NOT FOR AMERICANS”

Melia Azul Ixtapa

1 of 5 stars
New York
Jul 8, 2008
0/1 found this review helpful

Went to the Melia Azul in Ixtapa after having good experiences at the Sol Melia Hotels in the Dominican Republic. Unfortunately this Hotel was a terrible experience for me, my wife and two children son age 10 and daughter 5. Too many rules and regulations making the overall experience lousy. Was not able to eat at the pool, take food to my room, no stock of drinks in the refrigerator, bug infestation in room, unable to wear cotton fabics in pool, had to pay for room service, use of mini golf etc. There were a lot of Mexicans staying there and it was obvious that the guests and staff alike did not like having Americans around. Shows were OK if you can stomach a sewage smell nearby. Food was OK at all the restaurants but you had to fight the flies indoors and the birds outdoors. Kids had fun at the children's pool but an adult needed to be present along with their own lifeguards. Lifeguards were nasty and showed no common sense. One yelled and treated me like a criminal when I tried to bring some french fries to my son in the room who had a headache. Because of this experience I will no longer stay at a Sol Melia Resort and will skip Mexico for at least a couple of years. I suggest you save your hard earned money and visit Beaches[Turks and Caicos] or the Dreams/ Sunscape Resorts.

  • This TripAdvisor Member:
    • Liked — The weather.
    • Disliked — Too many rules and regulations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJBMD's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 50-64
Member since: July 08, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“never again”

Melia Azul Ixtapa

2 of 5 stars
san diego
Jun 29, 2008
0/1 found this review helpful

I travel to Mexico at least six weeks a year, and I have never experienced anything like this past week. My son got very sick the second day we were there, but there is a doctor on staff that will give them a shot for 50 dollars. It did make it feel much better. The doctor seemed to very popular with the other families as well. We spent a great deal of time with four other families, and at least one person was sick from each family. I also saw two other people break out in some weird rash...

The pool was very dirty. It had some sort of black fungus all over the walls. It was really disgusting. Not many people were in the ocean due to the recent shark attacks. So the only option was the pool.

There seemed to be a lot of small children or local adults. I brought my two teen age sons, and it was not very fun for them. I promised to never take them back.

As for the food...... The worst I have had at an all-inclusive resort. It was the same every day at every restaurant. You were not allowed to take the food out of the area's or back to your room. No food service at the pool. The Oyster Bar and Azul were just alright. The best thing on the menu was the spanish coffee, so that I could forget how bad the food was. The manager of the Azul was the nicest person though.

The staff was very nice everywhere. I don't think there was a problem with anyone that worked there. Some did not speak any English, and most spoke very little, but you are in Mexico. If you do not speak any Spanish I would not recommend this hotel. I had my teen age boys to translate for me.

  • This TripAdvisor Member:
    • Liked — The hotel staff.
    • Disliked — The bad food, and the black fungus in the pool... Yuck.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
normajn1's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: January 01, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good Hotel but ---”

Melia Azul Ixtapa

3 of 5 stars
Houston, Texas
Jun 4, 2008
2/3 found this review helpful

A group of six stayed at the Melia Azul Ixtapa from 5/16/08 to 5/23/08. Let me say that the Hotel was very nice. We had room 1906 with a balcony and the view was wonderful. The room was very clean and the bed was not hard at all. In fact, this was the most comfortable bed that I have slept in during all my different stays in Mexico. Our bellboy told us they had just put in new king size beds.

The food was average to say the least at all of the buffets but no one was sick. We did enjoy the Oyster Bar - in fact ate there twice. The Azul restaurant had delicious food but we had booked our reservation for after 8:00 since they advertised children were not permitted in the restaurant after 8:00. Needless to say our romantic dinner was ruined by two children at the next table. One who would not stop crying and the other one that ran around the restaurant. Rules do not apply to any of the children at this establishment. Management allows anything to go on.

I have children myself and don't mind being around kids. But this hotel allows schools to do day trips to the pools and the water park. One day we counted 48 school age children from a near by school who were there on a day trip. Needless to say you could not get in the pools, the swim up bar was taken over by them and no need to try to get something to eat - nothing was left at the buffets.

Ixtapa is very beautiful and we all enjoyed the town. We ate at Bogart's - wonderful meal, Reubens for hamburgers and at a wonderful family owned restaurant called Molina's. Excellent food, good prices and the owner even went out and bought mint to make us Mojitos.

We loved Ixtapa just not the Melia. The staff works very hard but when management allows the children the run of the place there is nothing the staff can do about it. In fact, several said they were very tired of the day trips from the various schools. Of course, they still had to serve them and of course they did not receive any tips. Next time we will stay in Ixtapa and not be bombarded by children who are not even staying at the hotel.

  • This TripAdvisor Member:
    • Liked — The Room and the Bed
    • Disliked — Children on day trips from various schools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TexasSunseeker's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: May 30, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
People with disabilities, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“You can't judge a book by it's cover”

Melia Azul Ixtapa

1 of 5 stars
New York
May 27, 2008
2/3 found this review helpful

Just returned from Ixtapa. Due to a mix up, we ended up staying our last night at the Melia Azul. We were all very excited to try something new and it seemed so nice. The pools and play grounds for the kids were so impressive from afar. Once we started our experience it was not what was expected. Check-in took over 30 minutes. We had paid for 2 rooms for 3 adults and 2 toddlers; however they ended up with a single mini-suite with a king, a roll away and said they would send up 2 cribs. Once we got to the room, housekeeping told us that they were out of cribs. Down to the pool … took 15 minutes and a long walk to find available chairs with some shade. Can’t wait to get on the slides … I’m sitting at the top of one with my 1 ½ year old and to the left was a swarm of hundreds of yellow jacket hornets … just hanging out and no one seemed to care. Okay, time to get out and find lunch. “Cafeteria” quality food is all I can say. The rooms were clean, but there were these tiny insects all over the walls. In summary: overpriced, meals included in “all-inclusive” package were all cafeteria quality buffets, poor insect management (I got 5 mosquito bites just at breakfast and had none from my previous 7 days at another hotel), crowds, almost no employee spoke English, and the place is built like a maze. We had to travel down long corridors and take multiple elevators to get to our room. Last thing, the playground and bathrooms were dirty. I do not recommend this hotel.

  • This TripAdvisor Member:
    • Liked — the balcony
    • Disliked — the food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamyB's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 27, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Great pool scene, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Awesome Vacation Spot!”

Melia Azul Ixtapa

5 of 5 stars
Green Bay, Wisconsin
Mar 25, 2008
5/5 found this review helpful

My experience at the Melia Azul Ixtapa was wonderful! Here are my opinions broken down into categories...

My age: 18

Who I went with: My mom, dad, little brother, 9, my boyfriend, 18.

Ages hotel is best for: Families and Young Couples (Alot of people say its better for families, and not so good for young couples, but my boyfriend and I had a blast, might not be the best for older couples)

Keep in Mind: This is my first trip to Mexico and my first trip to an all-inclusive resort.

Location: It is located farther away from all of the hotels, so you were surrounded by nothing but mountains and ocean. The town is still only 5 minutes away. There is an awesome market just two minutes down the beach. The water taxi to get to Ixtapa Island is right by the market. There is also a nature reserve in the same area with crocodiles and iguanas. We didn't even need to go into town!

Hotel: The hotel is awesome!! We got a junior suite and it was beautiful. It's ocean view, marble floors, large bathtub, two beds, smells really new and feels clean. The hotel is HUGE! The pools are so large you can always have your own space. There is even a section for 16 and older, which no one is ever in. There are plenty of bars and resteraunts. There is a long pier, with chairs and space to watch the sunset. There is mini golf (but it's $5 per person). There are 5 or 6 shops. The entrance is beautiful with waterfalls and marble floors. It's so big that they even have escalators. They have a playland, babysitting service, tennis courts, and soccer field as well. We saw a lot of other hotels on our bus ride to our hotel and ours blew them all out of the water! My flight got delayed and we spent an extra day at a hotel in town called the Dorado Pacifico, it was a major, MAJOR dump compared to our hotel!!

Pools: There are two main pools. The upper pool has a wading pool for toddlers and there is a gate to get to the 16 and older section, which is really cool, with waterfalls and everything. There are chairs in the water and plenty of umbrellas. On the lower level, the main pool has a large swim up bar, waterfalls, and a volleyball court. There is also a section with water slides for all aged children. There are a lot of chairs and umbrellas, but if you're going during a busy season you'll have to save chairs early, like 8:00.

Food and Drinks: The food was my least favorite part of the trip. Every morning they have omelets, which are good, but there are a lot of wierd foods. Lunch and dinner at the buffets vary every day, but it still isn't the best. You'll find something you like, but it's harder for kids. There are 3 restraunts that you need reservations for. You can make one reservation for each resteraunt per room. They are MUCH better than the buffets. The Oyster Bar sits on stilts over the ocean, it's very beautiful. Costa Azul is really fancy, you feel like you're eating a $300 meal. Las Velas is a barbeque where you can choose your own steaks cooked the way you like them. There was even a fourth dinner show that we booked rewservations for, they performed on stage as you ate. My boyfriend on the other hand like ALL of the food, so I guess it's just preference. The drinks were good, my favorite were the Cabanas. They have a lot of fruity smoothie drinks, you can't even taste the alcohol. I do reccomend going to Ruben's Hamburgers in town, that will satisfy your burger and fry craving that you will definately develop sometime throughout the week!

Entertainment: During the day they play bingo, have games and contests in the pool, have exercise classes, a gym, mini golf, hair braiding, arts and crafts, and more. I was really impressed with all of the activities they had for all ages. At night they have live music in the Lobby Bar, music by the pool, they have a stage where they perform and dance, and a disco on the pier that is open until 2 am every night. I was surprised by all of the night entertainment as well. It can be a little tough to get to bed before the Lobby Bar closes at midnight, but you cannot here the disco from your room. They also have other surprise performers that you watch from your window of your room. There is also a large bar in town called Senor Frogs, we did not go but a lot of people said it was cool. There is a $10 cover charge, but you get a couple free drinks. It's only a 5 minute taxi ride.

Staff: The staff was so so friendly! They worked so hard to help you in every way. Many remembered us and said hello every time they passed. They will hold open your door, light your cigarette for you, basically everything you can imagine. They come around and actually make sure you are satisified with your room and ask if there is anything they can do.

Beach: The beach wasn't the best, but I enjoyed it. They have plenty of chairs for you to sit in with lots of umbrellas. It's kind of fishy smelling some days and the water is sandy so you cannot see the bottom. There aren' t too many people swimming so you always have plenty of space. Even though it's public, it's really only people from our hotel, since not much is around. There are lifeguards on duty and the waitstaff from the hotel comes to serve you on the beach as well. The hotel lends you free boogie boards, kayaks, and more. There are a lot of vendors that try to sell you things, it gets a little annoying. They also have parasailing, jet skiing, sailing, and hair braiding. Overall I thought it served it's purpose.

Ixtapa Island: You definately must go! It's only $3 per person roundtrip. You have to buy food and drinks and they kind of pressure you to do so, but you can get away with only a beer or two. Why drink there when you get free drinks at your hotel?! The beach is nicer, the water is clear. There is one side for snorkeling, one for swimming. There are really pretty rock formations, a coral reef, and much more. It's really beautiful!!

Activities Non-Hotel Related: We went horseback riding in the mountains, we booked it through the hotel. It was awesome, and worth the money. My little brother was afraid of horses, but they made him feel really comfortable and he ended up LOVING it. We went small game fishing, which was fun but a little long. They have zip line tours, and snorkeling. Booking through the hotel is safe and easy, they have help desks all over the place. We did go fishing through some guy on the beach and it turned out to be fine. We even brought our fish to Ixtapa Island to have a cookout after we were finished.

Weather: We went from March 14-21 and it was sunny and high eighties-low nineties every day!!!!! It was just gorgeous, couldn't ask for better weather.

Overall: I would recomend this hotel to anyone. It is well-priced, very big, with plenty to do. I read a lot of reviews before I went and I admit I was a little afraid. I disagreed with a lot of the complaints that I read. The beds were not hard, the air conditioners would turn off and on, but if you keep it as cool as it goes, your room will be very comfortable, perhaps a little too cold at times. There are a lot of stairs outside, but you'll need to burn some calories after all of the buffets you go to. Stop worrying and reading all of these reviews, just book the flight and pack your bags, I promise you won't be disappointed.

  • This TripAdvisor Member:
    • Liked — EVERYTHING!!
    • Disliked — Not much to complain about...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevie_018's Summary
Date of Stay: March 2008
Traveled with: Other
Visit was for: Other
Age group: 18-24
Member since: March 25, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $454 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Melia Azul Ixtapa

( 10-14 of 264 )
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Melia Azul Ixtapa Also Known As

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2, Ixtapa 40880, Mexico