I have been to various destinations in Mexico and usually stay in economical hotels. I had realistic expectations for the Holiday Inn, but was very disappointed.
I was given one key and no instructions when I checked in. Evenutally, I found a maid who explained there is no electricity in the room unless your electronic key is placed in a sensor inside the door. So every time I went out (and took my key with me, of course), the room would heat up and it would take a good hour for the air conditioner to make it even reasonably comfortable.
The bathroom in the main floor lobby had four stalls. Two stalls were locked, a third had no toilet seat, and the fourth barely flushed. All of the common areas were in similar condition. There was no food/beverage service in the pool area. I went into the bar at 10:00 Saturday night and was told the bar was closed for the evening. The next day the bar was open, but out of tonic water. Not exactly an exotic request! Furthermore, there were no activities and no entertainment. Other than sitting by the pool, the hotel had little to offer.
I was aware that the hotel was about a ten minute walk to the main hotel area (this would have been shorter; however, the only 'functioning' entrance was on the far side of the property) I didn't realize that it would be across a vacant lot and through a shabby part of the business district. The public access to the beach was also rather trashy and poorly lit. Although I was frequently assured that Ixtapa has little serious crime, I didn't feel safe in these areas after dark.
I expressed my concerns to the manager who said any type of refund was impossible since hadn't I booked my reservation directly through the hotel. I booked using the comparative pricing provided by Trip Advisor. This system sure seems to be a good deal for the hotel. No matter the condition of the hotel or the quality of the service, they get their money.
I left early and won't return. Nor would I recommend it to others.










