The two of us (from Minneapolis) and another couple from Chicago stayed at the the Emporio last February. It was a wonderful trip! I can't remember one negative thing about it. The staff was friendly and helpful, the food and bar service excellent. The grounds are beautiful and we were always able to find chairs either on the beach or at the pool. We had several opportunities to visit with one of the managers and found him delightful!
Our room was a 9th floor Jr. Suite overlooking the beach, it was clean, quite and comfortable. Our friends also had a Jr. Suite and were equally as pleased. We've been to a number of resort hotels in Mexico and to Ixtapa four times and this place was the best we've seen. We've stayed AI at some other places but do not take the all-inclusive option in Ixtapa - there are too many wonderful restaurants in the area.
The four of us have already booked our rooms for February 2008, this time for 9 nights instead of 7. We look forward to seeing most of the same managers and staff we met last year and hope we can even get the same rooms.

Hello management at Emporio. I am almost about to purchase a 5 night stay at your hotel for Nov. 18, 2007. After reading these reviews I am hesitant for various reasons, service is a big one. The thing that would make me purchase right away would be for a confirmation of a ocean view room. The description of the room is Deluxe Room Oceanview. Is this 100% for sure I will get an ocean view? Thank you.

Thank you in advance for your reply.

They had a wedding on the beach with disco lights and blaring music until 3:00 AM. I was on one of the top floors and could not go to sleep and believe me, hardly anything keeps me awake. After repeated requests to have the music turned down, I had to threaten to call the policia and go crash the wedding party before they would even turn it down let alone close it down. They had no concern whatsoever for their guests other than the wedding party. Apparently, the money they make from weddings matters more that the hundreds of other guests in their hotel and the neighboring hotels. The least accommodating service I've ever experienced at a hotel.

We spent a week in Feb 07 at the Emporio. Room was OK, the beach was fantastic!!! Food at the buffet was marginal---I feel for anyone who had All-Inclusive as the other restaurant was never open while we were there. There was never enough ice---at times there was one or 2 machines for 11 floors. For 49 pesos, the drinks at the pool were terrible---weak and small. There was never enough barmaid service at Happy Hour and chairs were hard to come by. Many reserved them with towels, but never sat in them all day long.

Here's the worst-----when we checked out we owed 420 pesos ($39-40 US) for tips etc for the week so I put it on my Visa card. 2 months later my credit card bill shows a charge from the Emporio for $419.00 US. I called VISA and they contested it so I called the Hotel. As usual: "We will call you back" So far no call back to explain or make it right. My suggestion would be to pay cash.

Otherwise we had a great time---