Do not waste your money at this so-called resort. The place is dated and the staff is rude.

We opted for the all inclusive option at this resort versus paying for our meals. What a mistake!

Please do not book your trip through "Apple Vacations" as they definitely promote the trip as being marvelous. To the contrary, this establishment is nothing like they show.

The all-inclusive option is a joke as we had to sign for any beverage we requested. This often took 15 minutes to get one drink as we were treated like second class citizens. Anytime the staff saw our all-inclusive bracelets, we were left waiting at the expense of cash-paying customers.

The food was repetitive and bland at the restaurants. The buffet was limited and definitely needed some refinement.

The Apple website shows golf at $40 per round including cart, but this rate does not exist. When we informed the representatives at Apple, they plead ignorant saying they do not see this on the website. Do not bring your golf clubs based on advertised specials.

Based on this experience, the best recommendation is to read as many reviews as you can prior to booking an all-inclusive vacation. Do not believe Apple websites at face value.

The two of us (from Minneapolis) and another couple from Chicago stayed at the the Emporio last February. It was a wonderful trip! I can't remember one negative thing about it. The staff was friendly and helpful, the food and bar service excellent. The grounds are beautiful and we were always able to find chairs either on the beach or at the pool. We had several opportunities to visit with one of the managers and found him delightful!
Our room was a 9th floor Jr. Suite overlooking the beach, it was clean, quite and comfortable. Our friends also had a Jr. Suite and were equally as pleased. We've been to a number of resort hotels in Mexico and to Ixtapa four times and this place was the best we've seen. We've stayed AI at some other places but do not take the all-inclusive option in Ixtapa - there are too many wonderful restaurants in the area.
The four of us have already booked our rooms for February 2008, this time for 9 nights instead of 7. We look forward to seeing most of the same managers and staff we met last year and hope we can even get the same rooms.

Hello management at Emporio. I am almost about to purchase a 5 night stay at your hotel for Nov. 18, 2007. After reading these reviews I am hesitant for various reasons, service is a big one. The thing that would make me purchase right away would be for a confirmation of a ocean view room. The description of the room is Deluxe Room Oceanview. Is this 100% for sure I will get an ocean view? Thank you.

Thank you in advance for your reply.

They had a wedding on the beach with disco lights and blaring music until 3:00 AM. I was on one of the top floors and could not go to sleep and believe me, hardly anything keeps me awake. After repeated requests to have the music turned down, I had to threaten to call the policia and go crash the wedding party before they would even turn it down let alone close it down. They had no concern whatsoever for their guests other than the wedding party. Apparently, the money they make from weddings matters more that the hundreds of other guests in their hotel and the neighboring hotels. The least accommodating service I've ever experienced at a hotel.