We arrived at the Emporio without our luggage, it had been lost by the airline and was lost for two days. The quality of the hotel and our room combined with the great attitude of the staff off set this major problem. Several staff of the hotel were communicating with the airport on a regular basis assisting us to work through the problem around the luggage. For us the Emporio and its staff saved the first two days of our holiday and we given them full credit for solving our luggage problem. Without hesitation we are recommending this fine hotel. While the hotel itself and the room were very nice the staff are outstanding.

Hotel Emporio is a great resort located on a fantastic, very walkable beach! Rooms have all new (very comfortable, not hard) beds, linens, down comforters. The housekeeping staff does a wonderful job of cleaning the rooms and decorating the new beds! Usually cleaned and ready by noon every day.
The location of the Emporio is truly ideal because you have the gorgeous oceanview on the front side and the city shopping and restaurants on the back side. You cannot possibly try all of the restaurants available in one week...and they serve great food. Our favorites were Isabels; Capri; Deborahs; Chili Beans;Emlios; and several more that I do not remember the names of. Just walk around and you will find a new place to eat each meal. Zihaute is only a $5 cab ride and they have excellent places to eat also! Restaurant next to the Catholic Church was so authentic and delicious. The Picante Sunset Sail trip was alot of fun and the drinks really flow. Also, they serve chicken fajitas on the boat. Sunset is gorgeous and they make the trip really pleasant for everyone. Staff is great and very friendly. Nice'(Bernice) speaks good English and joins in on the fun. Tell her hi from Illinois!
Carlos & Charlies is located mid-beach and is great for lunch. Also have a pool next to the restaurant where you can cool off from you beach walking while waiting for lunch to arrive. Several places on the beach for an inexpensive but great massage!
If you choose Emporio you will not be dissapointed - the pool is so refreshing and the whole setting is mid-size. You get to know people around the pool so easily, and volleyball is daily in the pool. Some pretty competive players! It is great that the resort is
not MEGA huge - you can eat beachside at 2 locations on property. We did not go AI, too many great restaurants to try offsite. Go, have fun, enjoy the beautiful views and warm weather. It was 88 degrees the week of 1/27-2/3/07!!

An 11 storey property that has been upgraded and well maintained over the years. Only 197 rooms, so it has an intimate atmosphere. Very clean, well appointed rooms. Suites available. Ours was a standard room with king bed, microwave, fridge, sink, dishes, toaster, coffee maker, table/4chairs. Large bathroom with shower only. In room safe, hairdryer, everything worked. Direct access to beach, across from central Ixtapa restaurants and shopping. Large pool.

Only negatives: low water pressure in shower. Front desk a bit disorganized and slow with check-in/out procedures. Very friendly, helpful staff throughout.

Room Cleaning was always late our room wasn't cleaned till 2 p.m through my stay. The manager was just plain rude at check-in which by the way took at least an hour to do so, since the hotel was so crowded. the buffet runs around $19.00 and it wasn't even that good. the beach was okay well there was garbage all over the place. The pool was okay. and the bar at the pool was okay too only there liquor seem to be water down. really this wasn't worth it. your better of eating at Zihuatanejo. good food!