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Holiday Inn Sunspree Mazatlan: Traveler Reviews

Call now to book: 877-270-6397 from SunSpreeResorts.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 76 Reviews
5.0 of 5 stars
32
4.0 of 5 stars
31
3.0 of 5 stars
7
2.0 of 5 stars
4
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 52 hotels in Mazatlan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 183
  • Address: Av. Camaron Sabalo 696, Zona Dorada Mazatlan 82100 Mexico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Oceanfront resort hotel situated in the Golden Zone of Mazatlan, set on a white sand beach in the Mexican Riviera. This description is based on information provided by the hotel.
Business Center Fitness Center No Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $137 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Sunspree Mazatlan

( 8-12 of 76 )
“Ugh!”

Holiday Inn Sunspree Mazatlan

Feb 26, 2008
1/4 found this review helpful

We booked a one night, non-smoking room with double beds online to stay at as we traveled through Mexico. I'm so glad it was only one night!
When we arrived, we were told that we would have a room with one king bed, even though I had booked a room with two double beds. I explained that I had two children (not little, either!) and two adults and was told that they had nothing else to offer me. They had no availability of a roll-away, either! All hotels in the area were apparently booked so we stayed though an uncomfortable night with four in a bed and the smell of old smoke lingering in the air...so much for the non-smoking room!
The next morning, we tried the on site restaurant. I've never had such terrible service. The waiters were cursing and couldn't remember which table they were supposed to be waiting on. In addition, they screwed up our orders and forgot to bring drinks even after being asked several times.
To tie it all up, several of the staff---starting with the bellhop to the concierge were pushy and rude. The last thing we wanted to encounter after having spent the last two weeks on a very pleasant vacation throughout the rest of Mexico.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — room and service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daflowers's Summary
Date of Stay: January 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: February 26, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Absolutely fabulous!”

Holiday Inn Sunspree Mazatlan

5 of 5 stars
Bradford, ON
Feb 1, 2008
2/2 found this review helpful

First time in Mazatlan. First time in Mexico also. I was so pleased. We booked through selloffvacations.com and got an awesome deal. Our room was ocean view and very clean. We (my husband, and our two girls -8 & 14) really loved this small hotel. The staff was very friendly. The lady at the coffee bar was super nice....lattes only 25 pesos. ! The margaritas were very good.....not used to them being so strong though..lol. We were there from Jan 9th - 16, 2008, the weather was warm during the day but in the evening you needed a sweater. I was told that this was colder than they usually expect in Jan. They have a laundry room which was very clean and it cost 50 pesos to do one wash and one dry (you buy coins from the front desk) and they give you a small bag of soap which does 2 loads. Oh yeah, and high speed internet in the rooms....we brought our lap top so our teen was happy too. The pool was very clean! The only thing that I wish it had was a hot tub. If you sit by the rocks near the bridge in the pool it is warm...that's where the pool heater is I guess. Happy hour is from 4-7! Margaritas are only 20 pesos during happy hour! Fabulous hotel, staff and accommodation's! . We will be going back! Loved it!

  • This TripAdvisor Member:
    • Liked — The pool and the margaritas!
    • Disliked — No hot tub, but everything else was fabulous!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlydogg's Summary
Date of Stay: January 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: January 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Great weather”

Holiday Inn Sunspree Mazatlan

4 of 5 stars
port credit, ontario
Jan 18, 2008
4/4 found this review helpful

I won't repeat all of the previous good reviews. I'll merely ditto those.

For the benefit of us travelling in Jan. or Feb. I had a difficult time finding out what the weather can be like. Wife and I went Jan. 2 - 9, 2008 and the weather was perfect for us. Daytime was sunny and about 27 C while nights were about 12 C. Great for sleeping, no A/C was required.

As for the hard mattresses, we asked for an extra blanket under the bed sheet and that worked. Previous Feb. when we were thereI thought that I would tough it out with my bad back but by the third day I had trouble walking. This time the extra padding worked.

I did not rate Holiday Inn as a 5 as this time I was annoyed by the front desk hastling us about some presentation. First time the front desk phoned our room, I said that we were not interested in a presentation, but another note was pushed under our door saying that they are expecting us for breakfast. What's up with that?

We did not go all inclusive, but all else was great, the service, the cleanliness, the quiet (if you like that) the grounds, the pool etc. We'll go to Holiday Inn again.

  • This TripAdvisor Member:
    • Liked — cleanliness, quiet
    • Disliked — pushy presentations, timeshare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zztap's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: February 14, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Great Service, Great Hotel”

Holiday Inn Sunspree Mazatlan

5 of 5 stars
Cedar Rapids, Iowa
Jan 15, 2008
2/2 found this review helpful

We stayed for four nights during the middle of January. The pools are very nice and clean as was the very nice beach by the hotel. It was a bit cold while we were there, so we didn't actually swim in the ocean but a beautiful place to just walk the beach and relax. The staff at the hotel was very nice and the rooms, while nothing special, were clean and well appointed. Lots of reasonably priced restaurants close by. We especially liked "La Palapa del Mar" across the street from the hotel. Great service and wonderful, reasonably priced sea food. Try the coconut shrimp and the fish and chips. We ate dinner there three of the four nights we were in Mazatlan. We would definately consider this hotel again.

  • This TripAdvisor Member:
    • Liked — The staff
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B737300's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: November 18, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Another Great Stay!”

Holiday Inn Sunspree Mazatlan

5 of 5 stars
Maple Grove, MN
Jan 15, 2008
5/5 found this review helpful

My husband and I just got back from our fourth stay at the Holiday Inn. We come back for the beautiful grounds and infinity pool, the comfortable rooms, fabulous service, and the great food and drinks. We really enjoy that it is a quiet resort. Not the typical large resort with music blaring all day. The location is also a plus. Very close to great restaurants, and a quick pulmonia or bus ride to the market, Cathedral, and other areas of interest.

I do want to share three of our favorite restaurants we visit when we come to Mazatlan.

The first is "Carlos and Lucias" which is located just outside of the Holiday Inn. When you leave the hotel on the street side, just take a right and go about 75 feet. They are a family run business with fabulous food. Their daughter Jacqueline has been our waitress whenever we go and greets us with a big smile. Try the fresh fish of the day prepared to your liking. The shish-k-bob has shrimp, fish, and beef with vegetables. They are also open for breakfast.

Our second favorite restaurant is the "Arre Lulu" located in the Golden Zone next to the "Shrimp Factory". This is a gem of a restaurant. Order Margaritas or a bucket of beer, enjoy the chips, salsa and guacamole. Order the tortilla soup, shrimp tacos, fajitas, or the garlic butter shrimp and you will not be disappointed.

Finally, step out on the beach and walk North about 2-3 blocks to "Tonys" or "Chilis Pepper" which are located next to each other. We have eaten at both places and they are equally great. We enjoy the ocean view while sipping our margaritas and eating the great mexican food. We also discovered that taking a long walk on the beach and finishing it with a "Bloody Mary" at "Chilis Pepper" is a nice way to start the day!

If you decide to stay at the Holiday Inn Sunspree you will be in for a very relaxing and peaceful stay.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRD's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: April 06, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $137 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com

Reviews of Holiday Inn Sunspree Mazatlan

( 8-12 of 76 )
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Holiday Inn Sunspree Mazatlan Also Known As

Address: Av. Camaron Sabalo 696 | Zona Dorada, Mazatlan 82100, Mexico