My boyfriend and I booked a room through his parents time share. From the moment we booked the room we had problems. We called a week in advance to make sure everything was set. There was no reservation. When they found something resembling it, they didn't have it in the right name. When we got to the airport there was no one there to pick us up even though they told us there would be. When we got to the resort we asked the front desk clerk about the taxi to the resort the told us that they sent some one for us the day before we came in. Then we learned the room we were staying in was a temp situation because someone else was coming to claim it in 2 days. When we asked to stay where we were or just check into a room we didn't have to switch out of the male desk clerk caught an attitude and became uncompromising. Then we were directed to a rude women tiring to sell us vacation packages along with a time share. Things got worse the longer we were on the premises. While we were there we had to pay to rent an iron and ironing board for the day and with internet service even though we were told they would be included in our room and we would not have to pay for them. The kitchens were infested with ants, and the dishes were not washed after they were used. The dirty knives were placed in size order on the counter. Then when we checked out we were charged for phone calls from our room that we did not make. (The phone didn't even have a dial tone) We had to go to the front desk to make a call where again we were charged. And to put the icing on the cake we were charged for 2 WEEKS worth of taxes when we were only there for 5 DAYS!! The resort is in a good location but the service just sucks. If you have to stay there don't expect to much.






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