I returned from a visit at this hotel on April 17, 2008. We arrived on April 12, 2008. after long day of being on an airplane, we were tired. The front desk was very rude and not accomadating. The young lady admitted the room had just been painted and would not give us another room. Well, we booked this trip on apple so they took care of the problem and we got another room. The rest of the stay was nice. This hotel is beautiful and has a nice atmosphere. |The food is the same price as you would find in the United States. I was on a vacation with my 22 year old son .
This is a niceplace for all ages and it is quiet and basically the staff is helpful and friendly. If you want sun and relaxation then this is the place for you.
Enjoy
SBCK,MICHIGAN

Just returned yesterday. We stayed in a Club Level room on the 9th Floor. It was fabulous for the price we paid. The housekeeping was perfect, the room was exceptional. We found the Club Level service to be superb unlike the previous reviewer. We never lacked for food, plates, bowls, etc. When things got low they were replenished. There was always someone available to notify if you needed something. The only bad part of Club Level was the red wine was served room temperature the first couple of days and then strangely became ice cold. There was so much food available all day long that we could have easily not eaten out for any meals and saved ourselves a ton of money.

We did not find the bed to be hard. We never ate at the on-site restaurants so can't comment about their food. The beach was raked daily and was very relaxing with lots of palapas to shade yourself. The tropical drinks were wonderful and expensive. The pool was well maintained.

We would definitely stay here again.

Our stay was filled with hassles revolving around everything, everyday. First off, they had lost our reservation then told us the hotel was full. Once that was cleared up several hours later, we found out all the fine print that goes along with the "all inclusive" deal. We have stayed at "all inclusive" resorts before and have had wonderful times not worrying about anything we ate or drank - but beware of the "all inclusive" deal at Fiesta Americana because it is false advertising. Nothing is all inclusive. There are many, many exceptions in the menu and drink selection that are not included in the "all inclusive" deal. And, if you order any of these things that aren't included you will be paying a steep price plus gratuity plus tax on each item. Also, we could never get a straight answer about what was included because the waitstaff and bar attendants didn't even know what was and was not included, only figuring it out once the bill was put into the computer and the extra expenses were shown. This was an ordeal we went through every time we sat down for a meal.

The hotel was clean, had an excellent beach, and was in a good location but the hassels we had to deal with will keep us from ever going back or recommending it to friends.

This was our second visit at Fiesta Americana. Last year we stayed on the top ninth floor-- more expensive, but nicer accomodations. This year we stayed on the seventh floor. We had no problem checking in, but when we asked for a hide-a-bed for our child, we were told FA don't stock rollaways. Funny, because last year they produced one in a flash.

Apparent convention or business guests pretty well took over the patio and beach area on Friday and Saturday night. We actually felt like intruders when we walked to the beach to watch the sun set. And then there were the service people pulling noisy carts loaded with empty food trays across patio tiles into the late hours.

We got an announcement shoved under the door at the begining of the week that there would be some construction work going on for three nights. From midnight until about 6AM we listened to front loaders hauling sand to the beach. Not a quality experience, but they got the work done before guests arrived for the weekend.

I will complement FA on one thing: lounge chairs are always available-- the towel birds can't cover them all. We never ate regular meals at the resort-- too many good places available in town. Walk across the street to the super mart to get your water and incidentals. The farmers were apparently burning the underbrush on the mountians, so there was a smoky haze late in the evening that cleared up by morning.