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Aqua Cancun: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 144 reviews
144 Reviews
5.0 of 5 stars
70
4.0 of 5 stars
46
3.0 of 5 stars
10
2.0 of 5 stars
9
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 157 hotels in Cancun
Show Hotel DetailsHide Hotel Details
  • Rooms: 371
Address:
Boulevard Kukulcan Km 12.5
(formerly Fiesta Americana Grand Aqua)
Cancun 77500
Mexico
Check Rates: $413 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Aqua Cancun

( 14-18 of 144 )
“Fantastic, Relaxing, Luxury Hotel”

Aqua Cancun

5 of 5 stars
Chicago
Mar 3, 2008
4/4 found this review helpful

In a nutshell, this was one of the most relaxing, enjoyable vacations I've taken in awhile.

Overall hotel:
From the minute you step into the hotel lobby, you are greeted with pleasant aromatherapy and smiles from all the staff. During my stay, the hotel was only at 30% occupancy, so there were plenty of staff to cater to every guest's needs. The hotel opened one week before Christmas 2007, so the condition of the hotel is still very new and has been decorated with elegant minimalism. The staff all wear white which gives the appearance of a fresh, clean hotel rather than the typical musty Cancun hotel. The grounds of the hotel are beautiful with a plethera of infinity pools overlooking the beautiful blue ocean waters. There are plenty of pool lounge chairs for all guests, but I do have a feeling it was due to the 30% hotel occupancy. Anytime I went out to the pool to sit down, a staff member would always jump in front of me to volunteer to lay my towel out for me. There are no towel huts to distribute towels at this property. All towels are nicely rolled and placed on the lounge chairs so you can easily determine if one is taken or available and there are always plenty of towels to grab off other chairs. The staff were always very friendly, pleasant and available to cater to whatever need was requested.

Food:
The food at the property is spectacular. Much of the food caters to a "spa-type" hotel in that the ingredients are extremely fresh and there are many, many healthy selections on the menu. I know in Mexico, Americans are told not to eat the fruits or vegetables as they are washed in the local water and can bring on illness to Americans, however, I did not experience ANY ill stomach effects from the ice in drinks or any of the fruit. Note: I got violently sick in Acapulco in November from eating a very slight bit of fruits and vegetables, however, I ate five times the amount of fruits and vegetables at this property and never felt an ill effect. I ate at Aqua for every meal and enjoyed anything from scrambled eggs with shrimp or salmon, steak and chicken fajitas with fresh vegitables and beef tenderloin in a delightful red wine sauce with a polenta side. The food is not cheap, however, it is worth the money compared to other restaurants in Cancun where you will get half the quality of food for only 1/3 less the price.

Spa:
I enjoyed the indoor spa and an ourdoor massage while on my vacation. The spa space indoors was beautiful with pools of cool and warm water, sauna, steam room, locker area and beautiful private showers. I enjoyed a 50-minute massage outdoors ($110 + tip) in one of the private ourdoor huts. There are about five huts in a tranquil area of the property that are enclosed by chiffon curtains and straw roofs. There is a waterfall immediately outside the chiffon curtains for tranquility and the huts are also equipped with ceiling fans and speakers to pump through the relaxing/soothing massage music. The massage experience couldn't have been more delightful. I scheduled my massage for 5 pm, which was perfect because the temperatures were just starting to cool down for the day, so I did not sweat at all in the outdoor air with the gentile breezes.

Rooms:
All rooms have an ocean view, so try to get a higher floor to maximize your view. I was in a standard room on the 6th floor, which was plenty high to enjoy the sights. The rooms DO NOT smell of mildew, which was a pleasant surprise for a warm climate. The beds were very comfortable and included down comforters. The bathrooms were plenty spacious with a single sink, soaking tub, toilet and separate stand-up glass shower. The rooms have modern amenities such as flat-screen TVs and iHome clock radios/IPod docking stations. Wireless network access is also available in the guestrooms for a fee.

Each night during turndown service, I would receive either a little counter-top waterfall that flowed onto rocks (plug-in waterfall) for peace and tranquility while I slept or I would get a choice from four aromatherapies to burn in my room. It was absolutely beautiful and a wonderful, peaceful touch to the guestrooms that I looked forward to each night.

In sum, this hotel definitely has a "spa" presence to it exuding tranquility in every aspect. The highly trained staff contributed to every whim and request of the guests, which put this hotel into a five-star category for me.

  • This TripAdvisor Member:
    • Liked — Beautiful grounds and tranquil surroundings.
    • Disliked — A/C didn't work all that well - but only in room 6029.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SueP100's Summary
Date of Stay: February 2008
Traveled with: Large group or tour
Visit was for: Quality time with friends
Age group: 25-34
Member since: September 20, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $413 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic Stay!”

Aqua Cancun

Feb 26, 2008
6/6 found this review helpful

I just returned from a fabulous stay at Aqua. I came with a rather large group and it was amazing. The staff was always pleasant and willing to help. The aromatheraphy in the hotel and rooms were amazing....so amazing, I purchased it for my home. The rooms were great, especially with the ocean view. The spa was fantastic. I ended up having 2 massages, the Mayan Secret and the Fusion. Many of us in our large group partook of the spa and couldn't say enough fabulous things about it. The food was excellent at the restuarant and pool bar. Make sure to get the nachos and strawberry daiquiri! They are amazing! The location of the hotel is perfect! It is across the street from a great mall with great restuarants if you ever want to leave the hotel, which wasn't often for me! Enjoy your stay!!!!

  • This TripAdvisor Member:
    • Liked — Location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VacationGalUtah's Summary
Date of Stay: February 2008
Traveled with: Large group or tour
Visit was for: Quality time with friends
Age group: 25-34
Member since: February 26, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $413 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“It's all about the details - AQUA”

Aqua Cancun

5 of 5 stars
New York City
Feb 24, 2008
3/3 found this review helpful

I just got back from a week at the AQUA and can not rave about it enough. It is 1000% all about the details. From the aromatherapy in the air, to them not letting you carry your towel to your chair at the pool, to the elaborate buffets - which by the way are ridiculously tasty!! Your room has a flat screen, not your average snacks/coffee, I miss my bed (when do you ever leave a hotel missing the bed??), the bathroom was equipped with a tub & shower PLUS all molton brown products. The whole staff is beyond special, everyone gives this place there own personality and the touch of them giving you the Mayan greeting La'Kesh is phenomenal!! I went there to spend my 30th bday and instead left with a tradition, I will 100% be back!!

  • This TripAdvisor Member:
    • Liked — The aromatherapy in the room, the bathroom, and the bed was soooo comfortable!!
    • Disliked — Not even applicable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KEscobar8's Summary
Date of Stay: February 2008
Traveled with: Other
Visit was for: Quality time with family
Age group: 25-34
Member since: February 24, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $413 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Amazing Hotel! The best I have experienced.”

Aqua Cancun

Feb 20, 2008
1/1 found this review helpful

Went for a girl's trip in January 2008. Hotel was at 20% occupancy on purpose as it just reopened after hurricane. Location is first rate. No need for rental transportation as there is an amazing outdoor mall across the road and cabs are available at any hour. Staff was unbelievable from the moment we arrived until the time we left. Definitely need to eat at MB and at Siente, both restaurants live up to their reviews and have some amazing chefs! This hotel will be the place to go in Cancun, possibly "the place" in Mexico/Caribbean. I would definitely put it above any Four Seasons or Ritz Carlton I have stayed at in the US. Make sure you go to the Tequila bar, Egos, and the Pool bar and at least order a Caprioska. The bar staff are super friendly! Even with the expected glitches due to the slow open, the whole experience was awesome.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
livetotravelanytime's Summary
Date of Stay: January 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: January 28, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $413 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Just returned from Aqua Cancun Feb 17th”

Aqua Cancun

5 of 5 stars
Granger, IN
Feb 18, 2008
5/5 found this review helpful

Okay, here's the skinny on Cancun's Aqua hotel. We just returned from a 4 night getaway to Cancun. We had admired Aqua after it was newly built when we wandered through during a prior trip to Cancun (5/05). We were pleased that it was reopened, and decided to stay there. We had a wonderful experience at the hotel and don't really have a bad thing to say about the place. When we were there, the hotel did seem very empty and we heard they were at about a 20% capacity. Things should pick up when word gets out about the hotel. We've stayed at the nicest places all around the Caribbean and the Aqua did not disappoint. It had all the amenities you would expect for this level of hotel/resort. However, the service is what put things over the top in my book. I truly believe that every employee wanted to make your stay as amazing as possible. I mean, everyone had a smile on their face. You would expect that from the concierge, desk staff, etc, but I'm saying EVERYONE was genuinely friendly.
The location was awesome as well. This was our favorite location by far. Other trips to Cancun included stays at FA Grand Coral Beach and J W Marriott. Being across from La Isla was great. To be honest, one morning we walked across the street and got a Starbucks and an egg McMuffin for breakfast, as a break from the hotel food. The hotels breakfast buffet was very good, but sometimes you just feel like a little taste of home...:)

Please don't be turned off that the hotel is not at full capacity yet. I believe Aqua will become a very hot hotel destination. I didn't even notice any kinks that still had to be worked out. Great place!

  • This TripAdvisor Member:
    • Liked — Amazing team of people who made our stay fantastic!
    • Disliked — That we eventually had to leave.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mom2reds's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: February 18, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $413 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Aqua Cancun

( 14-18 of 144 )
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Aqua Cancun Address

Boulevard Kukulcan Km 12.5 | (formerly Fiesta Americana Grand Aqua), Cancun 77500, Mexico