Just got back from a week at the FA cancun. This property is great. It's a timeshare, not a hotel so it feels more lived in. By this I mean you don't feel like you have to keep telling your kids to stop touching stuff in the room and lobby. Kitchen was great! (stovetop, microwave, dishwasher and regular size fridge) My kids loved the pool area and from our 1 bedroom unit the beach was only a few steps away. Staff was friendly and all spoke english. After reading reviews I thought I would never get to sleep on the hard beds, but they weren't that bad. AC worked great. Beach here is great for swimming although roped off area was a little small. Properties on both sides have bigger chunks of beach which you can swim at. We visited our friends at the FA Coral beach for a couple days. The view there is spectacular and it has a large beach. But drinks at bar were almost twice as much and the one restaurant we tried was good but much more expensive than the one at the FA cancun. The Coral Beach would be great if we weren't a family of five who needed space and also needed to cook some meals to save money. The FA cancun (villas) is a great combination of function and location. Oh we did the timeshare speil and it wasn't anywhere as bad as some others I've been to. We had breakfast at the Palapa restaurant (the only restaurant onsite) and it was delicious. This was our first trip to Cancun and we will definitely return.

On January 17 me, my wife and kids arrived at the Fiesta Americana Cancun for 3 nights. Within 5 hours of arrival our room was missing over $200.00 cash from my wifes personal belongings. We contacted the hotel management and upon investigation found tissue in the door jam between our room and the "out of service" room that connected to our suite. This provided no tracking using a card key. The hotel did nothing to help us recover the money. The manager on duty refused to have the police visit the hotel. We moved hotels the following morning to try to enjoy our vacation. We were not only guests but vacation owners within the company, we expected much better treatment. Be careful if you plan to stay here.

Construction next door was only 50 feet from our room but hotel would not change our room, construction legally banned prior to 9:00 am since it's a resort area but workers started at 7:15 am every day of our stay, noisy generator near our room ran for several hours each night. Hotel indicated that they could not switch our room since we had booked through Hotels.com and were only guaranteed "a second rate room".

Repeated promises to fix bedroom curtain that did't close (allowing construction workers to see in) but no repairs made.

Hotel spa changed my appointment but did not contact me. Since original appt. was same day as return home, no opportunity to reschedule

Staff was very pleasant but they just didn't do anything they promised.

My family spent a week there 12/15/07-12/21/07. The room we had was fabulous. We had a sweeping view of the bay from the balcony (one of four in the room, there was even one in the bathroom so we can have a view while taking a jacuzzi!!) one of the balconies could easily be a room in itself. We read the reviews before going and were a little anxious as they were very mixed. But the minute we walked into the room all our worries went out the door. To say the suite was huge is an understatement, we've stayed at 3 other HGVC resorts, Oahu, Big Island, and Vegas and this one is by far the largest. The location of the resort is ideal, the beach directly in front of the resort isn't so great, but the beaches on either side are wonderful. We were within walking distance to everthing. And we've read this before, but Felix the activities director is absolutely the best, he made our vacation very enjoyable. I think the conflicting reviews are due to the fact that there are hotel rooms and timeshare units, and I don't think the hotel rooms have been renovated, we didn't see any of the hotel rooms so we can't say for sure. We really enjoyed the more intimate environment, and visitors and staff alike were very nice, It was much more pleasant than the impersonal larger resorts we've stayed at in the past. The only compliant we had was the lack of response from the evening maintenance staff, we had a small problem with ants (not a huge deal) that we told the staff about several times and never did get taken of.