We loved our stay at EPM and would give it 5 stars as the resort matures and adjusts.

You will love this place if your main objective is to relax and be pampered. You need at least 6 nights to sample all the restaurants and explore the pools.

RESORT- super clean, didn't notice bugs except flies once in a while, great entrance/lobby, incredible staff, nice computer room, lots of fast servicing bars

ROOM- nice size, clean, marble, big shower, great patio with bed and table, jacuzzi tub area, open concept, lots of drawers, lots of toiletries provided, only need to bring make-up and toothpaste, decent closet with digital safe, room was always cleaned when we went to dinner, and turn down service was done everyday at about the same time, we got towel art and extra treats

Restaurants and FOOD- buffets were great, we liked lobster house and toscana for dinner, spice was a let down in terms of taste of food, chez was ok, didn't have a chance to go to agava or international or barcalona for dinner, lobster and grill are just ok for lunch, room service was quick and friendly but the food was not as good as in the restaurants, my favorite meal was the sea bass at toscana for dinner, most romantic atmosphere was chez, never waited for a table at any restaurant and we ate usually around 7:30PM for dinner and 2PM for lunch and 10AM for breakfast.

BEACH- you did notice seaweed but it wasn't bad at all, we enjoyed sailing and just laying out, always a chair to be had and towels available, great beach drink service, sand is soft with bits of seaweed, ocean is super blue and clear, just gorgeous, bring your camera!

POOLS- awesome! so many and spread out, so you can choose to be part of the rowdy main pool crowd or any other pool area to have quiet and some privacy, just beautiful! no chair saving except near main pool. floats available at all times, sometimes you just have to look a little harder, but there is always one available. great drink service and always a bar near by. We liked the side grill where you can just pick up a burger or chips with no waiting.

ACTIVITIES- there is not a huge party scene and we like it that way, the main pool had an obnoxious small group that vomited and bleed on their chairs and areas around the main pool and took off their hair weaves to put next to their drinks during our last day there but it didn't bother us too much as we avoided the main pool because we like quiet. Yes there were blood droplets around them and removable hair weaves, we kid you not. This small group was also very loud and obnoxious at dinner, we felt sorry for the poor waiters. There were grossly overweight and did sleep like beach whales after drinking too much by noon time though. 99% of the clientèle was respectful and quiet. We really liked the texas holdem tournaments and other activities they held. The staff works hard to keep you entertained. The music and bands were ok.

SPA- The spa is very nice. the circuit thing was ok, the massage was great but too short, i would do a 90min one next time, staff is very friendly, i booked my appointment the day we arrived and had no problems getting the day and time i wanted.

Overall, we loved the resort and would give it 5 stars if food improves. We definitely would go back! Enjoy and relax!

Went last year to ERC and enjoyed it so much we wanted to stay at EPM this year.
We were there from 5/4-5/10. Arrival was great-champagne & cool towels. Our room was 5207. Nice view of spa, & ocean as well. We could hear some construction noise in the morning, but we were usually heading out anyway.
Breakfast at Barcelona was wonderful - best bacon, pancakes, nice music being played.Lobster House very good.-little slow, no big deal.

We had dinner at Agave, Spice, Chez Isabelle, Flavor Market, Barcelona, The Grill. All were great! The scallops at Chez Is-fantastic!, Flavor Market is probably very misunderstood. We loved it! It's a tapas bar. Order as much as you like. We ate there & then went to The Grill as the guys wanted a heavier meal.
Barcelona for dinner was very good-not much ambience but great food.
The rooms are very nice, plenty of storage space. I had taken a clear plastic over the door shoe holder to hold all the lotions & potions & this helped keep the counter neat as well as offering some privacy by hanging it over the frosted glass bathroom door. Shower is wonderful. Your are also provided with shampoo, conditioner, shower gel, razor, toothbrush, & sewing kit.
The ceiling fan really helps keep the room cool.

The pools were nice, beautiful beach, water was mostly clear. Yes, the float wars were going on-you really have to laugh at most of these people as they look ridiculous carting "their" float around!
We had no problems with sea lice. I recommend you take a catamaran out! Wonderful!! the kayaks though will kick your a$$! They would be a better workout than going to the gym-which was usually very crowded-just took a peek in one day.
Went to do the bike tour-had more people show up than available bikes so we walked it with a few others. The cats were so pretty-just felt bad they had such a limited area. The other animals were kind of sad, too.
Entertainment was fine-nice music, dance shows, ect. Mostly it was nice to sit & talk to others.
Overall, our trip was wonderful & I would recommend it to others!

My friend and I went to Excellence Playa Mujeres May 5th through May 9th. It was an absolutely a wonderful experience. When we arrived at 1pm, the hotel provided us with a room. The room had a king bed, and my friend and I wanted two beds. The hotel was very accommodating to us. We had to wait a couple hours for another room to be available, but they let us stay in the original room so we could change and go to the pool/beach. We had a great first day! The hotel is awesome. The room is beautiful, clean, and the patio has a bed and table with 2 chairs! The pools are beautiful. The pool and beach have palapas (umbreallas) with wood beach chairs and cushions on the chairs. They put towels out every day on the chairs, and they have a stand that has additional towels. You can have as many as you want. They have music, games, and sometimes a live band at the main pool. The bars are all stocked with premium "name brand" liquor. The bartenders will make whatever you want, you just have to ask. They have people constantly going around the pool and beach and bringing the guests drinks and bottled water. The grounds are immaculate and georgeous. Every night they had a live band or musician playing on the outdoor stage. The nightly shows were great. We did not get to eat at all the restaurants. The food at Barcelona at Breakfast and lunch was awesome. They have custom omlettes, fruit, french toast, smoothies, and for lunch they have custom pastas, grilled food, fruit, ice cream..all wonderful. The dinner at Agave (Mexican) was great. I was really sick and hungover one of the days and Ivan at Agave really took care of me. Thanks Ivan! Spice (Asian) was great. Lobster House and the Grill were not great. But overall, you will have no problem finding something good to eat. You will not be disappointed with this resort. The service was first rate, the resort is first class, the food is better that any other all-inclusive resort I have stayed at. There are a lot of couples, but my friend and I had a great time in our girls getaway.

I do not see how people could give this hotel such excellent reviews. I recently worked in a AAA 5 Diamond property in Las Vegas for 4 years and as such I expect a lot from a resort that claims to be 5 stars. I was obsessed with Trip Advisor before my trip to EPM and I have to say that I had rose colored glasses on when reading the negative reviews- I completely turned the other cheek and only focused on the positive reviews...in hind sight I wish I had of given the negative reviews more merit. This hotel is very deceiving, it is beautiful on the outside but when you really get down to it there is no way this resort is anything above 3 stars.

THE SCENARIO: Dates of Stay = May 5 -May 10
My husband and I were there to celebrate our 1 year anniversary trip accompanied by my best friend and her boyfriend, she was celebrating her 30th birthday. We range in age from 27-34 and our taste levels also range - my friend and I have pretty high expectations when selecting a resort while the guys are more laid back and only care about the food and the beverages...however with that said we all agreed that we would never ever come back here nor could we in good conscious recommend this resort to any of our friends.

THE HOTEL and GROUNDS: The grounds are beautiful, very immaculate with beautiful plants and sculptures abound. The pools are gorgeous and were the best part of this resort. The lobby was nice but lacked in detail. It also had a very odd scent, kind of like an old used cigar.

THE ROOMS: My husband and I booked a 2 story Rooftop Terrace Suite and my friends booked a Swim Up Suite. We were both in Building 7. Our room was right next to the construction but it really did not disturb us. The room was never decorated with the Anniversary Package decor. At first glance the room was very nice but again when you got down to the details it was 2nd rate. Both of our rooms smelled like a toilet - seriously! It smelled the way a bathroom smells at a campground - like musty urine. Once we opened up the room and sprayed Lysol it got better...or maybe we got used to it. The linens were scratchy and the mattress was cheap. The shower was nice and probably the only good thing in the room. As mentioned in previous reviews, the bathroom "door" can pose a problem if you and your significant other are not comfortable with going to the bathroom around each other. There is not much counter space to lay your makeup out on but it is workable.


THE FOOD: In a word....DISGUSTING! I seriously have a hard time with the reviews that talk about how great the food was. Nothing is fresh; everything is either frozen or instant. The cuts of meat were terrible at both Chez Isabelle and The Grill. The mashed potatoes at both restaurants were instant. Every single dessert we had tasted like it was thawed and had the taste of freezer burn. The Lobster House was just all right, nothing great just mediocre. Agave was probably the worst and since it was Mexican food it should have been the best. The breakfast was salvageable only because of the French Toast and fresh fruit. Not one person in our group liked the food and by the 3rd day of our trip we couldn't even look forward to any meal because we knew what it was going to taste like. I recall one review where the person said that they had the best Caesar salad ever at the Grill - my friend and I were underwhelmed with the salad to say the least, it literally had no taste - dressing was bland, the parmesan cheese was bland, and the croutons, like everything else, had the taste of freezer burn. You could get a better Caesar salad from a fast food restaurant. Both my husband and my friend’s boyfriend will eat just about anything and they likened the food to what you would get at a school cafeteria. We could not wait to get back home to actually eat some decent food. I actually get queasy inside thinking about the food at Agave. The funny thing is that they do this elaborate little presentation when they unveil the food and by the 3rd day we were laughing every time they did it because it was like "Walaaa - here is your crappy food"!

THE BEACH: was hit or miss. The seagrass was a problem on some days but other days not at all. Beautiful views from the beach and plenty of lounge chairs.

THE POOL: Fabulous, the view from the main pool to the ocean was beautiful. I did see some people hoarding the pool floaties but for the most part everyone was really cool about letting you use them when they weren't....all you had to do was ask. The pools surrounding the rooms were very peaceful and relaxing - we switched back and forth depending on whether or not we wanted to relax or socialize with everyone. We met a lot of cool people at the main pool and it was a fun atmosphere. The pools at night are gorgeous, a real feature of the resort grounds.

THE ENTERTAINMENT: Like all of the other reviews the nightly entertainment was pretty lame. It was just nice to relax at Cafe Kafe and listen to the music. However, if you are in Building 7 like we were, be prepared to hear everything from your room - the worst was on Karaoke night!

THE STAFF and SERVICE: For the most part I thought the staff was great; the only exception was the Front Desk Staff. They seriously need a lesson in customer service. We arrived at the hotel at 12:00 PM and waited for our room until 4:30 PM. I knew check-in was not until 3:00 PM and I know that even with that you don't always get your room on time, it was just the way they handled it. The only way to describe it is to say that they are very disconnected from the guest and unsympathetic.

MEDICAL STAFF: Pray that you do not need to see the Hotel Doctor's for any reason. I fell while on property and hurt my knee - there is an unlighted step by the theater at Cafe Kafe and I missed it and fell on my knee. We called the front desk to have one of the doctor's come look at it and right away the doctor they sent just wanted to give me a shot in my knee - wouldn't tell me what it was just said do you want the "stuff that will make you happy or the stuff that will make you sleepy” I responded with neither and then he decided to start mocking me. He told me that I better not call him in the middle of the night if I was in pain because he would not come if I needed him to. I was like whatever and was just creeped out by him at this point. He finally looked at my knee and told me it was broken and that I should go to the hospital immediately. He was insistent that it was broken and I knew it was not broken; it just needed an ace bandage to stop the swelling. The doctor was so shady and at this point I did not trust him at all. As he was leaving he told me that it would be $120 for the visit and I said what is that for and he said for the medication (he gave me some pills to take for later on that night) and the treatment (i.e. the gauze he wrapped around my knee) I told him he could keep the non-descript medication and that I was not going to just hand him money without speaking to the GM of the hotel. He was not happy to say the least and when I called the hotel manager the next day they said they would have to look into it and call me back - to which they never looked into it, never called me back, and when I left they did not charge me for the visit. I called our friend who is an ER doctor in Pittsburgh and described my injury, he immediately told me not to go to a hospital in Mexico and that at the most it was just a hairline fracture and since I was not in any major pain to just wrap it up, keep it iced and elevated, and take ibuprofen then get it x-rayed in the states. I got it x-rayed today and it is of course not broken.

**In addition to all of the above - every single one of us has a rash on our bodies (lower legs and back) and so far 3 out of the 4 of us have been to a Docotor here in the Statesand they all said that it was a bad bacterial infection caused by the pool or hot tub at the resort - my husband and I were both prescribed Augmentin which is penicillan. and my friend was given some kind of shot today for her rash **

SUMMARY:
5 star rating is deceiving
Food is disgusting
Front Desk Staff lacks customer service skills
Be leery of the Hotel Doctors
Watch out for rashes from the pool/hot tub
Rooms have a foul odor
Beach is hit or miss
Pools are gorgeous
Grounds are beautiful

We would never return or recommend this resort to anyone!!