Overview: We loved the hotel, loved the island, loved the staff, loved the view ... it truly was perfect.
In depth: We booked two ocean front, two bedroom suites through Travelocity three months early. A week before we left, we checked the hotel Web site and found out the suites were almost half price. Travelocity charged us a $25 fee to cancel, and we rebooked directly with the hotel, saving us around $1500 per suite.
At the airport, we hired two vans to take us (ten people) and luggage to the ferry. When the ferry dropped us off at Isla Mujeres, we hired a couple of taxis to get us to the hotel. The whole process, from airport to ferry to the hotel, takes about an hour. Depending on how rough your flight was, you feel like you'll never get there. But once you do, it's so worth it.
We walked into our suite and it was like paradise. The rooms are very updated, modern, and comfortable. The living area was spacious in its own right, but the master bedroom was enormous. I'm attaching photos to this review that will hopefully give you a better idea. I never took a photo of the enormous glass shower, but it was a real treat, especially the water pressure. Sounds lame, but we kept taking unnecessary showers because it was THAT nice.
Every staff member we dealt with was friendly, courteous, and went out of their way to help. We tipped between $5 and $20 every time, though. The maids folded one of the towels into the shape of a swan the first morning. We left a tip and the second morning, the maids had transformed the first swan into a groom and folded a second towel into a bride. Because we were there celebrating our 20th anniversary, this was a huge surprise. Some mornings they went to extra trouble to make the beds, such as arranging the bedspread as a fan.
The suite had a HUGE wrap around balcony. I'm adding photos of the balcony too. Tip: stay in the new (south) tower and you'll always have shade on the balcony. In the morning, you can sit on the oceanside out of the sun; and in the afternoon, you can sit on the poolside and still be out of the sun. There's a nice breeze either way. The view from the balcony is so beautiful you almost can't stand it.
The swimming pool was tiled completely in blue. It was the mirror image of the pool in tower one, which is pretty neat if you can get a high enough view. The hotel offers both a breakfast and a lunch buffet poolside. Both are very reasonably priced and the food was decent. The hotel issues "towel cards" to each guest (kids too) that you trade in, as you desire, for beach towels. If you lose your towel and/or your card, you have to pay $20, but the towels were so enormous and thick we literally used them as blankets in the hotel room. Not kidding.
Anyway, the south tower issues blue towels and the north tower issues green. Walk through the pool area and around a couple of structures and you're on the beach. If you have your towel, you can sit on any of the shaded lounge chairs on the beach that are in front of the hotel. One thing that seemed odd to us was that we did have to walk around the structures, instead of right out onto the beach like at the Caribbean. It was only a few feet more, and it wasn't an issue to us but, if it is to you, you might want to check on the beach situation before booking somewhere else.
We walked down the beach to the north about twenty yards and hired a snorkeling guide named Pedro. He also had kayaks for rent for $10 I think, but they didn't turn out to be that much fun. We paid the snorkeling guide only $25 per person, and he took us out to "The Lighthouse." Rather than swim in some secluded cove, the guide took us snorkeling along the rocks, for several hundred yards. The waves were coming in pretty strong, but Pedro didn't even wear a PDF. He showed us barracudas, parrot fish, starfish (one even got on my son's foot), and tons of tropical fish. When he really wanted us to see something, he would grab our hands and pull us over. Everyone in our party had previous snorkeling experience except me, and they all enjoyed it. It was rough for me, being a newbie, but I wouldn't have missed it for the world. We found out later that Garrafon Park on the other side of the island has much tamer snorkeling, probably better for the inexperienced.
We rented a golf cart the first day we arrived and it was definitely worth it. We used it every day. One of the best things about the island is that it's not nearly as touristy, so most of the streets are still narrow Old Mexico streets. Especially in the downtown shopping district. It's utterly charming! The island also has mopeds for rent, but the golf carts were better for several reasons: first, more people can ride together. Second, the golf carts are shaded. And third, there is apparently a helmet law on the island, and the helmets just make the heat baking into your skull that much worse. Riding the golf carts was a hoot! Almost the best part of the whole trip. We took one afternoon to scoot around in our cart to the ruins, Garrafon Park, the Dolfin exhibit, and the other activities available on the more touristy side of the island. But the rest of the time we just carted around the downtown shops and restaurants.
We ate in quite a few of the local restaurants and none were either particularly bad or particularly good to be noteworthy except for two. Most serve small portions of decent food, but at incredibly cheap prices compared to the Caribbean. Of the two notable restaurants, The Sunset Grill just down the beach from Hotel Ixchel was exceptional. Because they light torches at sunset, and it's on the beach, we picked it at random and celebrated our 20th anniversary there. Well, the wait staff picked up fast on the fact that we were celebrating. They were as attentive as the finest restaurant I've ever eaten at, and the food was superb. Not to mention, especially compared to the meager portions the other restaurants serve, the plates were so loaded down with food we couldn't eat half of it. What's more, the price was shocking it was so low. The 16 ounce (yes, 16 ounce) steaks were only $18.00! And they were delicious. Everyone in our party enjoyed that meal, and we almost all ordered something different. The other noteworthy restaurant was the one that served pizza that had been baked in a wood oven. Those were delicious too. Unfortunately, I didn't write down the name, but it's on Hidalgo Street just a short walk from the hotel. You can't miss it.
A couple of other notes: We went in May, so we got off season rates. The temperature was the same as at home in Houston, but it was actually less humid. So it seemed cooler. So I really recommend May if you're on the Gulf Coast. Also, tip well especially when you first arrive. Tip $20 to the first couple of staff members at least. Finally, if you want American beer, the only place we found to buy it was the 7 Eleven. Our suite had a nice small kitchen with a real refrigerator, but they do not stock it.
I could go on forever, but I'll wrap it up by saying I loved this hotel as well as the little island itself. I can't recommend it highly enough.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.