Best Western is an international hotel company, but there is few information about its unit in Puebla. The hall decoration remembers 70´s, with so many wood furniture. All the photos in the Internet show the backyard rooms, so do not accept the front rooms (to the main entry): in the spring/summer they receive the sun light all the afternoon. Yes, there is a fan, but it looks like not sufficient. You can ask for an extra portable fan, but do not be surprise if you get it only in the next day. If your are in a double room, with three people, you will need ask every day for one more bath towel. The rooms are ok, but don´t have a frigobar, maybe in the executive floor. Ask about if first. If you decide to use the laundry service, maybe it will takes 3 days to get your clothes back. The manager has changed few time ago and the reception staff is new and they are still in training, so, for your security, ask and confirm with two different people any information you ask/receive. The restaurant is ok and the people very courteous. So, if you have patience and you are not very hard to please, maybe it could be a choice...