I had a two day meeting in Montreal and had used TripAdvisor to narrow down my choices. The Residence Inn Marriott Downtown didn't make the list due to the negative reviews and the fact that my Lonely Planet put the hotel in the wrong location, making it seem futher out of the city centre than it actually was. One of my co-workers advised that other employees stayed here when they came into town and we should use it too. Reluctantly, I agreed and booked the Junior Suite.

My first impressions? While the furnishings are a little dated, they are comfortable and clean. While the bathroom IS a little small, it is clean and is stocked with above-average hotel amenities. The kitchen is clean, with all amenities provided.

Most importantly, no, they did not carry my bags up, but the concierge were more than helpful when I realized I forgot my toothbrush and also provided excellent eating advice, clear directions to a SAQ (2 blocks down, one block to the right). In addition, they do have trollies available to get your backs up the stairs. (They could definitely stand to gain a doorman or an automatic door). Housekeeping did an excellent job and the sheets were always clean and crisp.

I will definitely be returning.

I stayed in this hotel with my girlfriend for 4 days and we had a great time.
The hotel was very clean and the staff was very nice and helpful whenever we needed. The room was quite big and very comfortable, with high speed internet access, cable TV, air conditioning and even had a full kitchen which we ended up using to cook dinner one night.
They also offer a delicious breakfest buffet and on some week days they have a sort of a "happy hour" with snacks in the late afternoon/early evening (everything included in the price).
Another good thing is the hotel location, it's a 5 minute walk to the Atwater subway station.
When we booked this hotel we thought the price was very good for the time (August) and for the services they provide, so I'd definitely recommend this hotel!

The hotel room was clean and good sized, with nice beds, a flat screen TV and a built in ice maker in the fridge. Couldn't hear any noise from the rooms next door. Major problem is the size of the bathroom, which was very small for a hotel of this rating. I had to squeeze against the sink when closing the door to avoid brushing against the toilet. Ugh.

On the the bad stuff. The kids in the room directly above us flooded their bathroom and resulted in water pouring down into our bathroom. This resulted in flooding our bathroom and the need for cleaning staff to come in, suck the water out and then use fans to dry. The whole process would have taken about 3 hours with an additional 2 or 3 hour wait before the fans would be in the room for a total of 5-6 hours of wet, damp bathroom including 3 hours of having a loud fan roaring in the room.

Industry standard is to move us to a new room, when one is available, which they didn't automatically offer to my friend who was in the room at the time. We weren't moved until I returned to the hotel and marched to the front desk to demand a new room. This is unacceptable for a hotel of this quality, particularly when empty rooms are available!

Next, the parking lot for the hotel is a) not owned by the hotel, which means b) any damage inflicted by the valet parkers are not the hotel's responsibility. This was not made clear to us, as we arranged for parking with the hotel not the bloody garage. The receipt even has the Marriott Residence logo on it! Needless to say our car was scratched, which in hindsight should not have surprised us as the garage was very, very tight.

Would I stay here again? Nope.

My wife and I stayed at the Residence Inn October 24 - 26, 2007. She was there to play and I was there to work. I suited both of us admirably.
The rooms are a bit on the old side, probably why this is a 3 star as opposed to a 4. The room was a good size and with a fridge, stove, and microwave, had everything we could want. The amenities are good. The buffet style eats are excellent in the morning and again between 4 - 6pm. The hotel is centrally located, within 1/2 a block of thousands (or so it seems) shops underground. It is a 15 minute walk to old Montreal and the shops and nightlife there.
The staff were outstanding. Cheerful and helpful. I would recommend this to anyone visiting the area.