The Chateau Champlain is an excellent choice in Montreal. Though not perfect under a few minor aspects, its general quality definitely outweighs those little flaws.
PROS:
Views : Every room is equipped with a semicircular kind of bay window (without partitions), which provides STUNNING views of Montreal's skyline. Should you elect to stay at this hotel, indulge yourself and request a room on higher floors. This single feature is worth the price you will be paying.
Location : Close to everything. Just grab your shoes and walk to virtually any interesting spot in the city. Also - and this is not a minor advantage - the hotel is linked to the metro, Place du Canada, the CN train station, Place Ville-Marie (one of Montreal's highest skyscrapers) and Place Bonaventure. Only few other hotels in Montreal are directly linked to a metro station and so many shopping centers.
Furnishing / decor : Some like it traditional. This is my case, and if it is yours too, then go along with the Marriott Chateau Champlain. Upon entering the hotel, you are greeted by an inviting, spacious and classy hall. So are the rooms, except for the spacious attribute. I got a room which I guess is considered as basic. Nevertheless, its furnishing was on par with North America's highest standards. Overall, the room itself was in a state of perfect cleanliness, smelled incredibly good and looked very elegant. As Marriott got us used to, their new beds are sublime. Every room features a spacious walk-in with lots of drawers. This contributes to reducing the size of the room itself, but is undeniably useful.
Service : Bellboys are incredibly efficient with luggage. The vast majority of staff members I encountered were obliging and competent. Still remains some exceptions (see cons). The maid service was flawless. I cannot comment on room service since I did not use it (same for valets).
Fully non-smoking property : I personally do not mind, but those who can not stand the smell of cigarette will be pleased with this hotel. If a guest ever smokes in his room, the hotel applies a 250$ penalty and closes the room for an intensive 1-day cleanup.
I can not comment on the pool, but it looked fairly good at first glance.
Still a few CONS:
Size of the rooms : It is true that rooms are on the small side. I would say smaller than usual for this hotel category. For a party of more than two, I suspect that it would feel a little cramped.
Bathrooms : Though their spotless cleanliness, bathrooms look overly outdated. I do not really care, do you ?
On-site restaurant : The hotel restaurant (Samuel-de-Champlain) is stuffed in a large, dimly lit room with high ceiling and no windows. Food is okay, but prices do not reflect that.
Service : Some of the staff members were either underperformant or too familiar. One night, there was a bartender who seemed to be fluent in no language known in North America. Plus, he made a weird comment on the beer brand we ordered. Excessive familiarity and lack of manners are not acceptable in such a property. On that particular aspect, the Ritz-Carlton is still way ahead of the Chateau.
Here I will conclude with a special note for event organizers. This hotel is certainly a fairly decent choice for your next event in Montreal, but remain alert. Banquet managers are well intended, but some (not all) of their staff are severely lacking professionalism. In my personal experience, service was erratic, room charts were not always followed, Internet access was a nightmare and lighting / climate control was terrible.
But overall, the Chateau Champlain is a wonderful place to spend some vacation time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event