Great view of the London Eye from the bedroom was the highlight of our stay but as with all things in London you pay for it! The rooms are large and quiet, albeit the shower was a trickle. The service in the downstairs lobby lounge for a lunch of soup and sandwiches was very very slow. Very expensive for what it was.

The only good thing about this hotel is that it is in a good location near the theaters and tube.

My experience with the hotel was horrible. First, the hotel advertises rooms with a view of the Thames. My room was small, smelled of mold, and had a window that opened up into a small opening between buildings which was about 2 meters wide and 3 meters long. The entire space was enclosed and since I was on the first floor almost no light came into my room. When I woke up in the morning on a sunny day, my windows would still be dark and look like it was as still night out. Plus there were other hotel rooms 6 feet from mine looking at me across this space so I had to keep the curtains closed almost all of the time.

Aside from the room, I found the staff to be some of the worst I have ever encountered. I prepaid for this room with Expedia. When I checked in the lady at the front desk said that my room and breakfast had been prepaid. So for 4 of the 5 days there I ate breakfast in the morning. It was quite mediocre consisting of runny scrambled eggs, beans, grilled tomatoes, and bacon. Nothing special. Then upon checking out my bill had 17 pounds for breakfast each morning plus charges for items at the mini bar which I never touched. When I told the man who was checking me out I was told breakfast was included he said that it was not and I had to pay for it. I told him I did not take anything from the mini bar and had said that could be deducted. So he took the mini bar charges off my bill and gave me a new bill . This one not only had charges for breakfast each morning, one day it charged me for two breakfasts. I asked him what the double charge was for and he said I must have had a guest there with me. I told him I had no guest and asked him for to remove this charge. At this the man, who I remember was an assistant manger, was quite huffy and difficult to deal with. He ultimately took the second breakfast off my bill so Indeed up paying a whopping $35 dollars a day for a $6 breakfast.
All in all my experience at this hotel was not good and I would not stay there again nor would I recommend it to anyone else. And if you do stay there, make sure you carefully review your bill upon checkout and get a room that really does have a view of the Thames.

I have stayed in London three times before, but this is definitely the best visit yet.
The Royal Horseguards Hotel could not be better located - right opposite the London Eye and in a quiet but central spot in Whitehall. It is wihin easy walking distance of Westminster, Trafalgar square, Leicester Square and Picadilly circus, and the nearest tube station, Embankment, is minutes away. It is also close to the bus stops of all tours of London.
As soon as you walk in, you know this is a top quality hotel with classy reception and exquisite lobby. The staff are helpful at all times, and cannot do enough for you.
Our room was at the back of the hotel, not facing the Thames, making our stay a quiet one. All fixtures and fittings were classic and of quality.
Breakfast was lovely - always hot and lots of choice.
We went to the Horseguards to celebrate my mother's birthday, and we couldn't have asked for a better hotel - the Royal Horseguards is where I will stay on all visits to London from now on.

We stayed at this hotel mid July 07 for 2 nights to visit a Buckingham Palace Garden Party. Like others, walked all the way around the block from the tube station expecting the entrance at the front. We waited for nearly 1 hour for the room despite it being past 2pm and was supposed to be ok for check in. Weren't offered any refreshments unlike hotels elsewhere during similar waits.

The room was on the 7th floor, non smoking and I must say was the smallest one we've ever been in. We booked a deluxe double and were given what appeared to be a 3/4 size bed (not even double, but I'm sure it was) with room around the bed of only about 2 ft free at the bottom of the bed and one side, and a small table and chair to the other. A very cramped and long room indeed. Good wardrobe space. Views obscured by large trees at the front. Bathroom again very small with little room to lay out toiletries.

The room cost us £185 per night but on checking nearer our visit the cost went up to about £230. This was a lot of money. I would think if you are coming from abroad, you will be in awe of the beautiful surroundings, contents, location and very British chic, with costs not being an issue.

The consierge staff were fine, helpful and attentative. This could not be said for the bar staff who appeared inexperienced, slow and lacked good communication skills. The bar prices were typically extortionate too, but then this is a 'top class' (?) city hotel!

The breakfast room was very well laid out with an enormous choice of fine food. Very much catering for all tastes. Again, let down by the serving staff, who could not understand simple requests for more tea, toast etc and appeared rather shabbily dressed.

My advice to anyone considering staying at this hotel would be to visit their website and view the different room styles and have a good idea of what you are paying for. With hindsight, we should have contested our room as only now I think we were given something that definitely was not deluxe, was smaller than the photographed double room but better than the standard. Buyer beware and challenge if you don't get what you asked for.

On our return, we did email the hotel with our grievancies but was given a standard reply that our issues would be dealt with.

Looking at the more recent postings for this hotel, it would seem progress has been made in the right direction and that can only be a good thing. Overall, perfect location in every way, just very over priced.