We should have realised when trying to book this hotel that it was masquerading as a 5* property. Having been cut off once, then told someone would phone me back, I finally managed to make a booking on the third attempt. This did not bode well.
Check-in was fine on arrival, but the lift is like a coffin. Dark, and you can only get two people in it, it is so tiny. The porter had to go up the stairs and meet us on our floor.
We booked a Directors Double, which cost £417 for the night, excluding breakfast, which was another £25. Having read reviews here, I was relieved that the room was not as small as I had expected. However, there were other problems.
There was a mobile air conditioning unit placed in our bedroom. A large venting pipe went out of the window, meaning that we were unable to close the window for the duration of our stay. This caused us some anxiety when we had to leave the room for the evening, as we were unsure about security. In addition, this air conditioning unit leaked profusely, meaning that for an area of about 2 metres around it, the carpet was absolutely soaking. This was positioned where my partner had no choice but to walk through this puddle when getting in or out of bed, hence he spent most of our stay with wet feet! As noted by previous reviewers, we also had peeling wallpaper, drawers and cupboards that didn't open or shut properly etc. And whatever you do, be very careful if you want to buy souvenirs of your stay. There is a price list in the closet - candles are £34.50, soaps are £47.50, robes (not very luxurious) £125! Needless to say, we didn't bother.
I feel that the hotel desperately needs upgrading and no longer deserves its 5* rating. It has clearly been designed (a long time ago) with style over substance. The day bed in our room was impossible to relax on due to the strange design, and our mattress was incredibly hard and uncomfortable. The tv is placed behind a curtain under a table so is impossible to watch from any position except laying on your front on the bed! I found this room very uncomfortable, not a luxurious joy to be in at all.
With breakfast another £25 (again, we didn't bother), I feel that this is an expensive night away, and this hotel certainly didn't justify the price. Next time I would go somewhere else where I would feel I was getting value for money. There are much better hotels in London than Blakes.
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