We stayed here with our son for 3 nights. We had booked online with the hotels own website and received our confirmation with the price we would be paying and it stated clearly on our booking conformation that the room was booked for 2 adults and 1 child. Upon arrival we were told there would be a 40 Euro charge per night for an extra bed for our son. We produced our booking conformation which had no mention of this however the receptionist repeated the charge and asked us if we wanted to proceed with the check in. I pointed out we had just come from the airport and didn't have a lot of choice. We then spoke to a more senior member of staff who said that children up to the age of 17 can stay free in their parents room if they share the bed with their parents. When I enquired how many teenagers did share a bed, she looked embarrassed and said she would see what she could do. We pointed out that if we had overlooked something when booking which they could show us we would pay the charge. we checked in and half an hour later were telephoned and told we would not have to pay the extra charge and a little while later an extra bed was unceremoniously dumped in the middle of our room. After we did some furniture arrangement we began our holiday. The hotel was fine apart from astronomical fees to use a computer, not what you expect from a business centre! However upon check out they tried to charge us the extra bed fee. When I pointed out to the manager we had agreed there would be no charge he said that was a case of our word against his. The receptionist who had checked us in was stood at the desk next to him and did not say a word, when I asked the manager to speak to her about the situation he refused but did say we would not have to pay the additional charge, We were made to feel like we were ripping them off, when in fact it was the other way around. We travel several times a year with our son and have never had an experience like this. We will definitely not be staying with Radisson again

A new, very welcoming and comfortable hotel just 5 minutes walk from the city centre, the Radisson Royal is near enough to Temple Bar to enjoy it and far enough away for guests not to be bothered by drunken revellers. The staff, Irish and European are great hosts, it's not so much 'Irish hospitality', more 'genuine hospitality' that just happens to be in Ireland. My lady and I couldn't get a table at a restaurant locally so we dined in the hotel restaurant. We both really enjoyed the food and the people who served us did so with an authentic, friendly approach.

I am a big fan of the Radisson as i stay in their Bahrain hotel frequently. The Royal matched the very high standards I have become accustomed to and I would be more than happy to stay there again. When one problem occurred with our booking (our transport didn't appear at the airport), it was dealt with quickly and genuinely without standard customer service speak - refreshing for a hotel to support staff in being decent rather than defending the corporate line. Highly recommended. By the way, my job is enhancing customer satisfaction, so to please me with such service counts for a lot!

First, the positive: the location of this hotel is A-plus. It's within a ten- to fifteen-minute walk of everything -- Grafton Street, Temple Bar, Henry Street... And I think this hotel will eventually be wonderful. It's not there yet.

Start with the room keys. We got to the hotel, checked in, made our way up to the fifth floor room with all of our baggage... And the three room keys didn't work. My husband made his way back down, came back with fresh keys... And they didn't work either. A passing maintenance worker also could not get in. Back down to the desk again. Eventually the manager on duty had to come up and let us into our room with her passkey. And for the next fifteen minutes they worked on our door, trying to get keys that would work.

Eventually they rebooted the system and we got working keys. For awhile. However, there was some kind of glitch in the system that made the keys randomly stop working all through the entire week we were there. We quickly learned that we needed to take all three keys with us any time we left the room, because at least one would not work by the time we got back. If we wanted to head out to different places, we had to hope that the one whose key would be working would be the first back to the room. Amusing the first time. By the tenth it had gotten old.

This is a new hotel, and the decor is very avant garde. This does not necessarily mean practical. The bathrooms are lovely, with a huge, deep soaking tub separate from the shower. The shower itself has transparent glass, a just slightly recessed floor drain, and a shower fixture above your head which sprays vertically down. The fixtures are very minimalist . Nice to look at, but what this means on a practical level is that when you're in the shower, the only place to put your bar of soap or razor or shampoo is on the floor by your feet in the mucky water. Not a big deal, but...

Also, I would never visit this hotel again without a laptop.
The "business center" is a joke. It consists of one computer with printer. If someone else is on it, you're out of luck. Computer access cards are available at the front desk, or you can swipe your credit card and it will charge you directly, supposedly at the same rate of 8 Euros per one hour or 20 Euros for 24 hours. I wouldn't recommend either option. If you have to access the internet, there are 24-hour internet cafes within a ten minute walk, and these are a much better option.

The front desk staff told us multiple times that they had computer access cards for both one hour and for twenty-four hours. They don't, even though they were still saying they did even at checkout. They do have the one-hour cards, but the other cards they had while we were there were for twenty minutes. Staff kept telling us we'd been given the twenty-four hour cards, and we'd go to log in and get booted out twenty minutes later.

We eventually gave up and started using our credit card, assuming we would be charged the posted rates -- 8 euros per hour, 20 Euros per day. Instead, when we got the bill for an hour-and-a-half session, it was for 23 Euros, or over $35. And when we logged in via credit card later that day, they again billed us by the minute as if this were the first visit of the day.

We probably spent over $100 on internet access in the six days we were there, at an average of a hour a day. Again, if you have business to do, don't even consider staying here without a laptop.

I do have the say that with only one exception, the staff was always friendly and apologetic and professional. (That exception was an employee who didn't want to deal with our son trying to buy an internet card.) This is a new hotel, and I really do believe that in time everything will come together and it will be very good. But they have a bit of work to do to get there.

Clean, quiet, comfortable. Well staffed with polite, friendly and informative employees. Thoroughly recommended.