Hi all

Stayed in the gleneagle hotel back in 2003 with my son who was then just over a year and husband, we had a great time, we had stayed previously in 1999 and deceided to go back because we didn't want to go abroad that year ........here comes the BUT.... last year we had a new born baby and my husband insisted on going back to the gleneagle instead of going to the sun so i rang hotel made our booking, paid deposit and got al conformation in the post about ten days after booking was made got a phone call to say that they could not accomadate us because a group had booked the hotel for that week the girl in reservations had made a mistake (which i know can happen we are al human), but they made no effort to accomadate us even at a later date at the same money , they gave us a price in a different hotel but when i rang the hotel i could get it €200 cheaper after two days of phone calls there last offer was to give me back my deposit and two tickets to see Michael Flatley (not my taste at al).. was very disappointed with their attitude and overall handling of the situation and have heard , after telling people of this, that the hotel has become quite independant. Needles to say would never consider going back there and after reading al the reviews it may have been a blessing in disguise.

As others have mentoned, this hotel has seen its better days. Today it is downright shabby, the rooms gloomy, and things don't work. On the plus side, the resturants are decent and the staff quite helfpul.

To add insult to injury, when I checked out the hotel converted their euro charge into dollars -- but at their own conversion rate, which was quite unfavorable compared to what I would have gotten on my own credit card. Essentially, they added a sneaky surcharge onto the bill.

I had a few extra days to spend in Killarney and I went down the street to the Riverside Hotel, which was much nicer and cheaper.

our room was very dated and had not been upgraded.

I would like the manager to answer question about no teamaking facilities as i read on this website that there was complimentary facilities in the lounge. We were told no there was not and were charged 2.50 euros per cup.

Also do not buy wine in this hotel in the restaurant as you cannot get a bottle under 22 euros it is a rip off.

Stayed in this hotel recently with my 8 year old daughter and it was a nightmare, first our luggage went missing and then we couldn't sleep because of the noise of the band that started at 10 and the noise didn't die down until 3am. I complained in the morning but was just told it would be passed on to management. E-mailed in the next day to complain and it was ignored, e-mailed a second time and they said they were looking into it. Then I received a very unsatisfactory reply by letter...........would never stay here again or recommend it to anyone!